Category: | Computer Store |
Address: | 677 5th Ave, New York, NY 10022, USA |
Phone: | +1 212-824-3100 |
Site: | microsoft.com |
Rating: | 4.4 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–8PM |
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mir khan
I also visited the Apple store in the same day, and let me tell you about how much more of a unique experience actually visiting the store was. First off, I had recently downloaded an app that drained both my phone battery, and data plan. Rut-roh. But, being somewhat prepared I had brought Micro USB cables with me and a charger. Being stuck in Times^2 I wasnt entirely sure how to go about using these things, but thats when the M$ store appeared. Upon arriving to the store, I immediately plugged my USB cord on the first available port I could find and loitered there for close to twenty minutes. Once I had a stable amount of charge I de-ported (pun of departed and port) and wandered around the store a little. I never made it up to the second floor, unfortunately, but Im told it was more game centered than m$ Surface centered like the first floor was. My highlight of the m$ store was being able to test the HTC Vibe. Very fun experience, and decent product. We live in a world of commercial VR now, and man waddawurld. I would like to thank the employees who worked there for looking the other way while I charged my phone. They were busy the entire time helping elderly people consider products, though did come around to me every once in a while and ask if I had specific questions about products too.
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Chris Archuleta
Update: The store manager personally reached out. He made it right. He made my decision to use Microsoft Products valid. I cant thank them enough! Original: Heres a story of good, and bad customer service. I left my Surface Pro 4 on the plane coming in to New York. Im a photographer without a work station. I planned in shooting photos, video, etc. Well without a computer my SD card would surely fill up. So I stopped in to the Microsoft store to see if I can use their computer to dump my files from the SD card to my external hard drive. The employees let it happen the first day! I was stoked. The second day, same thing. Employee let me jump on the studio to transfer. Then comes the manager "You cant do that!" 78% completed mind you. The employees felt empowered and saw nothing wrong with me using their computer. The manager on the other hand wouldnt let me.. The employees understand customer service, I cant say the same about their manager. Ive owned a Surface 2, a Surface Pro 2, a Surface Pro 3, and I lost my Pro 4 on the plane. I use a Windows laptop, I use Xbox and subscribed to Xbox One, however Im disappointed in how the manager at Microsoft handled this.
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Maryea Rogers
I just recently got a surface pro 4. An amazing piece of equipment, some not so amazing glitches. (Ill blame the newness of it) I draw everyday with it and it worked great up until a day ago when my pen stopped working. I did everything every online forum suggested (without ruining my warranty) from resetting the battery, unpairing the device and re-pairing, to re-seating the pen nub. When I finally got online with customer support they told me Id have to mail them the pen & once they received it they would send me the new one. I dont know about you but once you use this piece of equipment one day without it sucks, a week or more!? Forget it. Went instore and immediately the associate understood I wasnt uninformed and took my pen and swapped it out for a new one. I even told them how I found the fact the replacement nubs come separately to be silly (if you buy the whole unit you get the Surface Pro 4 and the Surface Pro 4 pen - no nubs VS when you buy JUST the pen you get the nubs... Wtf? ) and he gave me the nubs as well. Dont bother going online for help. Go instore and let them help you.
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Melvin Roufs
Worst store Ive ever been! My girlfriend wanted to buy a new laptop, she bought a Dell, after a couple of hours spending in 2 different stores in Manhattan. The employees there were not really giving good service and some were even rude. We asked for some advice but really didnt get some good answers as Im used to in other stores. finally we got the laptop but when we tried it at home the Wi-Fi didnt work and while starting up the laptop it always gave an error. Went back to the store and got a replacement, still the same problems with another laptop, same model. So we asked our money back, but still wanted to buy another laptop, again the service was very bad and the employee didnt really want to help us. So we didnt buy anything anymore! Except for Richard, Richard gave some good support when bringing back the first laptop. Therefore I just buy Apple products, but my girlfriend really doesnt want to. What is the problem with microsoft?! The Apple store always works so great, microsoft stores just cant compete with them!
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Michael Calibri
Horrible service I thought only Best Buy hired incompetence but at the rate you see employees here call managers in to double-check and advise them it becomes widely apparent they dont know what theyre doing because theyre new. Half the employees here are always new because no one but the managers stick around. I carry a Surface Pro 4 in for servicing because the device is terrible for multiple reasons and the guy notes on his report "has dirt on the back" for minor dirt but he writes Surface Pro 3 on the inventory and gives it to me to sign. Paying more attention to minor things held against the customer but missing the whole device model so that a customer might get the wrong device returned speaks of fallibility. And if youll note they fail on the customer side of the ledger not the business side.
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Vincent Magnier
Très inspiré des Apple Store, Microsoft a su créé le sien en surpassant son modèle. 3 étages dédié à lunivers Microsoft : les produits de la marque, mais aussi des ordinateurs vedettes dautres constructeurs tels Razer, HP, Lenovo, Asus, etc. On peut tester lOcculus Rift ainsi que lHTC Vive. Le 3e étage est réservé à la marque Dell et leur produit gaming Alienware. Incontournable !
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Bill Burcalow
Relatively knowledgeable staff, so long as you keep the conversation restricted to what they have in stock. Went in looking for a replacement for my Microsoft insured, Razer Blade Stealth 4K (2016) Microsoft Signature Edition, which they first said doesnt exist, despite me holding it in my hands. Then they told me that I didnt know what I was talking about, which would be amazingly embarrassing after 20 years in the IT industry, then they werent able to find it on Microsofts site, so I found it for them, and then they informed me that they didnt know that it existed. So I offered them a solution, which was to give me a replacement NIB model one step down and refund me the difference. After some hemming and hawing, they did just that. So I guess theres that.
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PHYLLIS GRANAT
I took a class in Windows 10, and was very disappointed in the overall experience. The class is given on the second floor next to the very large windows The glare from the windows made it impossible to see our computer screens In addition loud, thumping music was playing , which prevented us from hearing the Instructor. He was not wearing a microphone , but I doubt that would have helped. He did try and get them to lower the music, but it still was a major distraction Millions of people have upgraded to Windows 10 from earlier editions or Macs and there is much to learn about this new operating system Microsoft should give far more thought to how and where they should provide these classes . Right now they are turning off customers . .