|Address:||711 11th Ave, New York, NY 10019, USA|
|Working:||9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed|
Service; we have come to expect quality and value in a very timely manner; we don’t what to wait, we expect perfection and at an affordable price. Typically you can have 2 of the three options but not all three. As a Porsche owner, car enthusiast and business owner I am very detailed orientated and insistent on near perfection thats what today customers expect. My recent experience with Porsche Service for my Carrera was exceptional; I was an hour or two outside Manhattan and looked to schedule service when my car broke down - there wasnt a Porsche dealer within 60 miles that could possibly service my car within the week; apparently they are all booked; with the exception of Manhattan Motorcars. I was able to call them on Sunday and arrange to have the car delivered to them on a flatbed on Monday morning. Michael Holland of Manhattan Motorcars was very professional, direct, honest and thorough, he provided feedback and status everyday. He managed expectations and was brutally honest, he went above and beyond what most dealers I have experienced would even consider. Never did they try to up-sell me on things that where not required but instead; offered a personal touch as if it was their sports car they where caring for, these guys are real car guys not wanta-be weekend warriors. I am very glad I looked at potential dealers before I had a problem - because it paid off - I found the best Porsche dealer in New York City and Long Island; quality, value, and well the time, it was worth it. - Driven to excellence.
Most of the staff is pretty friendly and welcoming... I have purchased two Porsche vehicles from this location and the receptionist lady and the service tech, I believe his name was Darcy were wonderful and very accommodating! My only gripe comes from the "front desk security". Theirs this small Latina(maybe Asian), sorta of chubby, I assume lesbian lady with glasses at the front security desk that made me and my wife feel rushed out of the door and very uncomfortable. She even asked me and my wife where we were walking to when we were clearly walking to the Porsche parking lot to grab MY FULLY PAID FOR PORSCHE...she even asked a service tech guy to escort me and my wife out, as if we were going to get lost??... listen lady I dont care if the company signing your paycheck sells Porsches, Im NOT impressed and you cannot WOW me ! learn how to treat people with decency ... Im sure you treat all of your fellow subway riders with decency on your way home every day after work. show the same to the people helping pay your salary. The Mercedes, BMW, Honda (even thought slightly eager) dealerships that I visit throughout the years for service to my other vehicles at-least treat you with respect. I was disgusted by her hospitality (Not all of Porsche) and she is lucky I didnt ask for a manager and make an issue of it. but here I am! the next time I feel uncomfortable you will know in person!
Bring a Lambo in for servicing, leave with missing wheel caps and smoking egear. Gets worse!! I buy a Porsche targa 4s, pay for install of clear bra, they advise me at delivery its done. I pay for everything on Lambo and Porsche and nothing is done 5 months later they actually recharge my Amex for services and parts they never installed which is crazy since I have multiple emails supporting my claims here. I end up taking both cars to NJ dealerships who to make matters worse tell me there no way Manhattan Motorcars did full service on my Lambo as most fluids are nearly dry and the reason my car was smoking was due to overheating that in fact it looked like they drained fluids but forgot to refill them... What a joke!! Again these are not far fetched claims, I have multiple emails supporting exactly what Im writing. Youd think buying expensive cars and servicing them with this dealer would be enough to gain perfect customer service and loyal customer base. They not only charge you for service they say they do they charge you for losing parts and not installing parts you pay for on your car. This place is making bank on non service. Good for them bad for customer.
No Comparison to MB of Brooklyn, I was expecting better everything since its Porsche. 1. No one to greet you like MB of Brooklyn (ie. Welcome to MB of B, Mr. Peter) 2. Service advisor was friendly, but no waiting room. (ie. MB offers beverage, food, internet, and TV so time waiting goes by fast) 3. Cold feeling from sales. They didnt bother to ask if I need help. I guess they only want certain buyers that are like them. The only sales person that was friendly was Michael from Lamborghini. At MB, every sales person was polite and warm. Maybe my expectation is too high or I should dress richer. I forgot to wear my Rolex and Hugo Boss suit. I should act like Trump to get any service. The only positive that I receive was from the service advisors and one sales person name Michael. When I upgrade to a Lambo SUV, Ill call Michael. Lol, when you leave a good review, the owner will reply with a thank you. Otherwise, they wont say a thing because they know the reviewer was right. A good company will try to fix the bad reviews, not the other way. So far, there is no good Porsche dealership in NYC or Long Island. Ill try my luck with NJ.
Absolutely everything you would expect from a beautiful manhattan showroom and more. As far as eye candy goes, words cannot describe. The wow factor this place has is off the charts. This place is not your average car showroom. You can literally spend hours walking around just looking at all the different exotics they house in this 6 story megaplex similar to spending hours at the museum. The modern-chic decor sets an edgy tone but dont be fooled....the level of interpersonal relations here is that of the around-the-corner mom and pop shop. From the moment you pull up you are greeted by not one, but many people waiting to help you and direct you to the proper department. Each one with a friendly smile. Everyone is made to feel at home, even first time visitors. The staff is extremely attentive and ensures every detail is perfect. It is obvious that these guys do not mess around when it comes to customer service - it is unsurpassed. This was my first purchase at this dealership but will not be my last.
I recently purchased a Used Porsche Boxster, but unfortunately 2 months in, i had a issue with the car batttery not holding a charge and needing to be jumped everytime i wanted to drive it. In fact it stalled while driving. I called Frederick Chan at Manhattan Motorcars, and after telling him what my issues were with the car, he told me it sounded like there was problem with the alternator. After doing a total diagnostics on my car, turned out he was right. We discussed the price to fix the car and how long it would take, and when my car would be ready. I had already checked online on cost for an alternator and the price was actually about the same for a brand new one. I entrusted my car to Frederick, and i am glad i did. Picked up my car on Friday, and it looked brand new, as it seems that they also had cleaned it. I drove my car all weekend long and it actually feels better and drives better than before. I will defienitely be using Manhattan Mototcars for all service on my car.