Category: | Clothing Store |
Address: | 347 Madison Ave, New York, NY 10017, USA |
Phone: | +1 212-949-0570 |
Site: | stores.jcrew.com |
Rating: | 4.2 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM |
KE
Kenneth Garcia
Horrible service! The Manager Sheena is the WORSE representation of what a manager should be and I dont understand how a store can keep someone with the lack of respect for customers like she has. As a loyal customer she definitely represented J.crew in a negative way and I would never be returning to that store even if theyre giving away free clothes. Before going to the store I called in to see if they can help me fix a run on my lapel. The sales associate stated "if our tailors cant fix it, well gladly exchange it for a new one." Even after I told her I wore the tux 1 time for a wedding, she proceeded by telling me that they have the same tux in stock and will put put it on hold. I show up to this location and spoke to Sheena who was working behind the register and told her my situation. (Didnt know she was a manager) I explain to her in detail my situation and what the associate informed me over the phone. (I even gave her the associates name) "if it cant be fixed they will replace it with another tuxedo jacket" Sheena did not hesitate to cut me off and tell me that this cant be done since this is a HIGH TICKET item. "High ticket item" was the words used throughout our conversation and its her main reason why she couldnt help me. She tells me there is nothing they can do.It wasnt until another associate heard what was going on and told her to call the tailors to see if this is something that can be fixed. I told her that Im only here to see if it can be fixed but I was told over the phone by an associate from their store that if it cant be fixed they can replace it and that made me feel much more at ease to know that they can help me out. CLEARLY I WAS WRONG! I gave up talking to her after being frustrated of her lack of help and consistently repeating "theres nothing we can do", "I dont know why she told you that over the phone but thats not our policy" and this "is a high ticket item, we cant even resell this." I had her send in my tux to their tailor (fingers crossed) hoping they can fix it. A week later, NO UPDATE, NO CALL BACK! I had to call the store to see if my tuxedo was ready. Associates were not able to locate my tux!! After a few minutes they finally found it but couldnt help me because Sheena name was on the claim. Sheena gets on the phone and the first words out of her mouth is "our tailor couldnt fix it, theres nothing we can do." - I didnt even bother disputing this over the phone. I went to the store to pick up my tux and speak to a manager! I tell the manager my situation, before the manager could even help me SHEENA comes along and says "theres nothing we can do!" I tell Sheena "Im sorry, you couldnt help me last time so I am speak to a manager hoping she can help me out" it is then when Sheena says shes also a manager. At this point Im frustrated, she cuts off the other manager from even attempting to help. Sheena was then rude by saying "Ive never seen you in this store before, today is the second time I see you and I WILL NOT accommodate this! Its a high ticket item! we cant even resell this!" What ever happened to the customer is always right? Sheena ended that visit being rude by saying "This conversation isnt going anywhere..we keep going in circles. Like I said theres nothing we can do" STAY AWAY FROM THIS STORE! Youre better off going to the J.Crew store at Rockefeller center. Its only a few blocks away!
EM
Emmanuel Mendez
Grade A customer service from beginning to end. I knew the style and color of suit I wanted (Ludlow Traveller) but had no clue as to my measurements or the correct fit. Nick was incredibly helpful in helping me find all the items I needed to complete the look I was going for. Will definitely be returning to this location when Im looking for another suit. P.S. Their jeans are very comfortable as well.
EM
Ema Gloria
A pretty solid J. Crew location that carries a good amount of inventory in different sizes. During the fall season, this store will hold sales, which consists of more than several racks of clothing at one time. Also a convenient location in midtown, which is still sufficiently off-center from the 5th Avenue/Rockefeller Plaza chaos.
JA
James Berlin
At a glance: sale section·business attire·bridal wear·cashmere sweaters·preppy look “A pretty solid J. Crew location that carries a good amount of inventory in different sizes. During the fall season, this store will hold sales, which consists of more than several racks of clothing…for men and women im alway relax with my j crew
EL
Ellen Edmands
After they closed for the day while my family and I were still inside shopping, they didnt try to rush us out the door, especially helpful when youre doing last minute suit exhanges with two overtired kids. Helpful team.
CY
Cynthia Moase
Nice clothes. It is higher end so only go if you have deep pockets. I didnt feel comfortable in the store. May want to skip this one and go to the others. This is a small place and more speciality items.
MI
Michael Milo
One of my favorite JCrew stores to shop in the country. Easy in/out location. They always have the latest styles in the store & easy shipping options if you dont have any more room left in your bags
CA
Carl Heyerdahl
Great location, wide selections for men and women, and a big sale selection. This location also has a mens Ludlow shop incorporated which is a nice touch. The sales staff is very nice and helpful!
SE
Sean Mintz
One of New Yorks larger locations so they have a good selection. Pro tip - they can messenger things to your apartment if something is in stock at another location.
CA
carl tabor
I like banana republic better fit its prices and preppy business casual clothes. Pretty expensive too. Open retail space nicely presented.
AD
Adam Gonthier
Great suits. The staff was very helpful in terms of styling, sizing and altering. Not cheap, but you get good quality and service.
ZU
Zuli Fernández
Muy linda ropa y accesorios, atención amable.
BR
Brenda Hwang
Large store with good selection of new arrivals and a fair sale section too
TY
Tyler J Struble
Great selection of clothing and friendly service. Sell mens and womens.
KE
Keith Larson
Nice location with a good selection. Love the co-branded shoes.
A
A A
The second time to buy, goods better than I imagined! The
SE
Sean Glickman
Largest J. Crew in the city. Good sale rack in the back.
LU
Luis Michal
Upscale, cozy fashion brand, good wool sweaters
YA
Yashiv
Items are basically satisfied. The So to praise!
DA
Daniel Garcia
Staff was fantastic. Helped me right away
EV
Evan Fung
Its fine. A little messier than average
DA
Daniel Wilder
Over priced, made in China apparel.
CH
Christian Bourasseau
Very cool store. Quite preppy.
KA
Kalvin Jean-Pierre
Great ppl and thts wht counts
NI
Nichole Saland
Im a sucker for this store
AL
Alex Ross
Helpful staff
AG
Agatha C. Melvin
Nice store.
MA
Majd Khaldi
Big J Crew
PA
Patricia Alvim
Cool