Category: | Clothing Store |
Address: | 130 5th Ave, New York, NY 10011, USA |
Phone: | +1 212-633-9414 |
Site: | stores.express.com |
Rating: | 3.7 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
A
A Private User
Express is worth going to and checking out if youre not familiar- it has casual wear and evening wear which is stylish, well-fitting and of good long-lasting quality. Everything is affordable and reasonably priced, and this branch in particular has very nice, helpful staff who provide an excellent service to customers. I went for the first time today after i moved to the area recently- I didnt have to go through the hassle of looking through the items to find my size for anything i liked- there was always someone available to find my size for me. I liked a pair of jeans in particular but they didnt have my size- the guy checked if they had it in the recent shipment and someone brought it up for me. When i tried clothes on in the fitting rooms I found it very helpful that there was a girl there offering everyone to get anything in a different size or color if they like- she went 3 times for me to get me something in a different size and color and not once did she show any reluctancy- I really felt happy because i spent about $200+ which might not be a lot but its nice to enjoy your shopping experience when youre spending an hour or so in there and that kind of money. THE STAFF IS GREAT AT THIS STORE!
CH
Chris Grayson
My girlfriend has asked me to exchange something for her and I need to know if that location has it in her size. According to my phone log, Ive called the number over 20 times this afternoon, over a period of hours. Here is the user experience of every call: "Thanks for calling Express at Flatiron, for store hours, please press 1. To speak to the next available associate, please stay on the line. [5 second pause] Wait while I transfer your call [3 seconds of static noise] sorry, 0135-transfer-to-store is not available. Record your message at the tone." Then there is no tone, it just disconnects and leave you with a dial tone. Erratic, a couple of times it did beep, but so what, how is leaving a message going to help? I left one anyway, but still. Useless. It appears they just have the phone line set to dump callers straight into a mailbox that is full, and disconnects you (like something they would do after-hours). But this, during business hours, in the middle of the afternoon (it is 6:15pm now, the store is open until 9pm). If I have to venture all the way across town just to find out they dont have it to exchange in her size, Im going to be furious.
A
A Private User
I bought a shirt that didnt fit. (The change rooms had a huge line). 3 days I came it back to return it. Tags intact, in the bag, with the receipt, and the credit card I used. The sales girl told me I needed a passport to return it!!! Then she told me that the receipt wasnt in the bag & called over the manager. I told her it was in the bag. She rolled her eyes. The manager came and said he couldnt do anything and said he would have made an exception!!! if I had the receipt. Guess what. The receipt had fallen out of the bag when the girl took out the shirt. It was behind the counter. Overall a crappy experience. Im not a fan of being made to feel like a criminal when I shop. PS he ended up returning it. PPS that shirt was one of 6 things I purchased. Makes me want to return them all ...
BR
Brian Shaughnessy
I had an unexpected job interview come up while I was visiting NYC and needed to find some interview appropriate clothing. I had a fixed budget, and Jo, the manager at this branch, was incredibly helpful. She was able to help me put together an affordable outfit that fit within my budget. She and her staff worked really hard and were extremely patient and helpful. Would definitely shop here again.
NI
Nishat Rahman
We needed a suit and we went there since they were having that 100$ off suits deal. Asked for an employee and she helped us amazingly. Also, the lady at the fitting room was very helpful too. So was the gentleman who worked at checkout, he was able to order us a bow tie that they didnt have in store. Clothes are organized, store is fairly big, and extremely helpful employees.
ST
Stacie B
This express is fairly small, the inside space seems cramped with product but at the same time I have had a hard time finding the products I like in there. The layout could be better, and with other Express stores available for me to go to I think I would skip out on this one. All the same they have great sales and this one never seems to crowded with people on a weekday.
MI
Michelle Vazquez
I love the clothes, Im tall but skinny and that is a little difficult to find clothes. But this stores clothes fits really good. I love the style and it is up to date. it also has coupons sent to your house as well as a point system where they give you certain discounts according to the amount of points you have.
DA
Dana Bishara
This is now the second time I came to this store 30 min before closing and the my would not let me it! You have 30 minutes left to accept purchases but the security guard stood there behind the glass waving his hands that they are closed. This is bullshit.
PR
Pravin Prakash
Very friendly girl who helped us out. Even though they didnt have what I wanted, she pointed me to where I could find it, and the kind of fit that I should be looking for, etc.
PR
Pritpaul Bains
Great staff, great selection. Occasionally run low on sizes but theyll help you get around this by ordering online or redirecting you to another location. Easy shopping.
NI
Nicole Brinson
When I went to this location it was crowded and the line was really long. They only had one person on the register despite other employees walking the floor.
DU
duane gonzalez
Edit 2017: the quality of the casual wear has changed considerably! It washes well and lasts. Moving from 2 to 4 stars!
JO
Jorge Zambon
No había mucha variedad de mercadería
?
黃琮群
商品質料好,價錢不貴
CO
Connie Lu
Good deals and the retail workers went out of their way to help me find a dress in the right size.
BO
Bobbie michaels
Very friendly workers i definitely think its the best store for customer service satisfaction
RO
Roby Azubel
Nice department store. Upscale. Large and luxurious women department. Worth a visit.
DA
David Yaroshevsky
Disappointed in the variety of mens products available for a NYC store.
DA
Daisy McCloud
The staff here is very helpful. Everything is nice and organized.
JU
Julio Montenegro
I love Express, this store has really rude sales associates though.
PE
Peppa Gee
Quality clothing for professional or going out affairs!
AL
Alex W.
When you have buy two then prices coming normal
SO
Sophia Boudinova
Great service, costumer comes first here.
AN
Anthony Fowler
Messy store, slow service, understaffed.
AL
Alicia Brown
Trendy styles and good sales!
ZA
Zaigham Malik
My favorite place to shop
K
K Lasbrey
Very attentive associates
KA
kaustubh thakur
Excellent employees here!
SW
Sweet Tooth
Regular express place.
KA
Katha Rahman
Classic dresses
JU
Julian Cliteur
Good selection
AR
ARIEL SALAS
Good service