Category: | Gift Shop |
Address: | 30 Rockefeller Plaza, New York, NY 10112, USA |
Phone: | +1 212-489-3234 |
Site: | stores.brookstone.com |
Rating: | 4.1 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM |
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Param Bhattacharyya
Hi, Im writing this review of Brookstone at Rockefeller center and its manager Jon. My mother recently bought a large massaging device from Brookstone that didnt work. She decided to return it so me and my dad brought it back together since it was in a large box. When we got to Rockefeller plaza, my father went downstairs to ask if they could bring a cart upstairs to take it down. They said "no" because of insurance reasons. I then went downstairs to ask again. I explained that I needed help carrying the box downstairs because it was large and my father is 76 years old. I wouldnt want him to try and carry it and get hurt. I was then told, "Cant you carry it yourself? I can do it." While I understand that because of insurance reasons the cart couldnt be used, I was surprised by this dismissive attitude towards a customer. Ultimately, my father and I had to carry it down together, and not a single salesperson offered to help us even as we carried the box in. I was disappointed by the behavior of the employees at Brookstone. They have a lack of respect and are unprofessional when it comes to customer service. My family has made three previous purchases but after the way we were treated, we will not be coming back.
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Taylor Schon
Quirky brand store with inventions and gimmicks and whatnot. However bad execution. I had bought 5 sets of retractable earphones which *consistnelty* broke due to bad quality control. Brought back the 4th, man shrugged - yes apathy to my loss is for real, I understand, but brookstone should look after its customers who were loyal. Off to Amazon and eBay I go.
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Sofía Núñez
Muchas ofertas en objetos tecnológicos. Te venden desde masajeadores hasta drones y accesorios para cámaras o la vida diria.
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Todd Lupashinski
I had a good experience here. Jon the manager was very helpful Haters FYI there is a street level elevator at rock center so you dont have to carry it down to the mezzanine where the store is located.
TH
TheMunch
Amazing place to go to shop and just to go to it is a great place (I would also like to say of all of the people that left a rating under 5 stars you are all haters and just stop hating on everyone)
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Juan Cruz Ferniot
Un catalogo de productos muy extenso, me gusto mucho
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Jan Strasky
Maybe I am weird but I absolutely love the store. Products are fun and usually good quality. The location of the store is great.
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Yitzchok Sprung
Nice decent store with exellent products/gift ideas, and customer service! Not very overpriced either, would go there again.
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Daniel Rodriguez
excellent products i bought a portable charger and it does wonders :) will go back to the store again :)
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Po Ping
Ok place evidently they cant refund the shipping cost of items being returned that were ordered online.
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anthony gopar
Great sale going on now there Semi-Annual Sale friendly staff always enjoying there gadgets
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Roselina Zarzuela
All staff that I found there, I never saw any where and it have the best price ever
YO
young kim
It says it closes at 9. I called and thats what they said. Then they closed at 8
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Larry Nannery
If you know the brand, you will be happy with this location.
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Greg Gallent
Poor return policy (Need original credit card. Seriously?).
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Kaan Balimtas
Very friendly and helpful staff. And nice products!
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Ben Hirschfeld
Fun but too expensive
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Shimeka Williams
best gifts ever