Category: | Computer Store |
Address: | 940 Madison Ave, New York, NY 10021, USA |
Phone: | +1 646-343-2700 |
Site: | apple.com |
Rating: | 3.6 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM |
AM
Amanda Lyon
Ive been to this location twice in the last week and experienced really low customer service compared to any other Apple Store Ive visited. During my first visit, I was there to test headphones. They have too many bluetooth headphones connected to the same 3 iPods so I couldnt connect any of them to my phone to try it out with the music I actually listen to. Its very hard to get a sense of how headphones are going to sound with different genres of music when they only present an option to listen to pop or hiphop. I asked one of the "geniuses" if they could explain to me why the headphones couldnt connect to my phone and that person had to ask two other people for an answer. Once discovered that it would be insanely difficult, I asked if someone could temporarily disable the guided access so that I could go to youtube and look for some types of music I listen to instead. That person clearly didnt understand what I was trying to say. Its pretty sad if you know more than the "expert." Today, I went back to exchange the headphones I purchased. The Beats Studio wireless headphones are too big for my small head and end up sliding down to my neck as I listen. When I returned them, the guy asked which kind I wanted to exchange and I said Id like the wireless Solos instead. He told me to choose a color so I picked a beautiful set of blue headphones that were displayed along with the other 17 wireless models on the wall, only to get home, take them out of the box, and realize the guy gave me the wired version. Needless to say, Ill have to make yet another trip there just to get the type of service I shouldve gotten in the first place. I have never seen an Apple Genius with such little knowledge of the product and no attention to detail. Its unfortunate that this is my local store. I hope I dont have any computer issues in the future and need to visit them again...
ME
Meemo w
I was misled by a very nice but poorly trained salesperson at the apple store. The customer service needs to improve and the managers need to be more available and respond when they are called. I wanted to purchase one I pad mini with cellular.I went to the store and was told that only the 4 mini was available and sold in Apple stores. I was very clear that I had seen the 2 on the apple web site and asked several timed if I could purchase that one. I was told emphatically that the only model sold at the store and available at the store was the more expensive,newer 4. So I bought the 4 but something was bothering me so I checked the Apple site when I got home. I saw that the 2 mini was available and could be picked up at the store on 74th and Madison. I called and after two representatives I found out I could in fact get the 2 at that store. I requested to speak with the manager, I was sent to voice mail. I called back and was advised that there are 8 managers and one would call me back very shortly. No call ever came. After not hearing anything that evening I called back the next day and spoke to a manager and they made things right. It took more work on my part then it should of but I persisted and they made a minor accommodation for the misrepresentation.
JO
Josh Wagner
Beware HIDDEN $129 APPLE CARE charge with New iPhone Purchase built into financing. So I go in to get the 6S and experience very friendly sales person as usual in an Apple store. He informs me that if I purchase the phone through their store and NOT AT&T, I get 2 years of covered warranty and its the same price as buying through AT&T. Plus the phone is unlocked for international travel, and you dont have to renew a 2 year contract. Its all financed through First Citezens bank for easy $36 charges per month on a $749 phone. All sounded great until I get my email from First Citizens confirming financing loan for $955. Turns out the smooth apple salesman didnt tell me the "included" 2 year warranty for buying at THEIR store is $129.00. Very off putting experience with a brand as exceptional as Apple. This is more of a customer service notice because itll probably happen to you too, since youre not paying on the spot for all charges, you dont see full receipt unless you check email later in day. Now Im sitting on hold waiting for Apple Support and wasting time I couldve had. Thanks Apple Salesman for full disclosure.
VI
Vicky Nayer
My iPhone was under warranty when it would not power up. There was no appointments on line so I brought it to the store. I had to wait 2 hours for tech support. After I was checked in I had to wait more than 30 minutes for a technician to be available. Then the same person that checked me in and was standing and doing absolutely nothing while I was waiting turned out to be the technician. After 2 and half hours of waiting, the technician wastes another 20 minutes trying to charge my phone and flirting with another customer. After three hours, the technician inspects the phone to confirm that there was no physical damage. Then he tells me that he will ship my phone to the repair facility and I will get a replacement phone in 7 days. No one at the store can explain why I have to wait seven days for a new phone. Having spent a week without a phone, I called the store only to find out that they would like to charge me $299 for the replacement phone. I still don have a phone.
TO
Tony Shear
Well first off I must say that most Apple Stores are pretty poor for sales. I understand that the Item sells itself but I feel like these employees are poorly trained. I myself was one of the top third party sales representatives in the the east coast for Sprint and I just dont look at peoples appearance to judge them. Now I must say that I had apx $2000 cash on me and only one girl asked me if I need help. Even thou I told her at the moment Im looking the rest who didnt see or hear me didnt ask me one thing. By the way I was looking for her because I wanted to give her the sale but didnt see her.. Now back to my experience, so I had to use one of their computers to look up what I needed. Even when 2 employees saw me looking at this a clear sign that im interested, no one asked me a thing. i feel like to many of these employees judge me because i had my street gear. I will go to the next Apple store and do the same thing and see if anyone wants to sell me a phone.
SA
Sanket Alekar
I ordered headphones online, and I got a text and an email saying my order was ready to pick up. When I got to the store the host said there was a 25 minute wait to pick up the order. I told him that I had an email saying the order was ready, but he maintained that it was a 25 min wait and out me in a queue. No apologies or anything. This seemed odd because there were a bunch of employees just standing around, it was not like pickup people were lining out the door or anything. After 15 minutes, some guy came and asked me (and three other people with me) if we were here for personal pickup. When we said yes, he got us scanned and had our items brought out in 2 minutes. He knew what he was doing. I dont know if the original host didnt know better, but the whole point of a pickup is that you dont have to wait for geniuses to be available. In any case, it was a totally un-Apple experience.