Category: | Thrift Store |
Address: | 3906 Roswell Rd NE, Atlanta, GA 30342, USA |
Phone: | +1 404-869-3112 |
Site: | goodwill.org |
Rating: | 4 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–9PM |
The customer service at this Goodwill location appears to be a mixed bag. Some customers have praised the store for its attentive service, such as promptly returning lost items. However, others have had less than favorable experiences, citing rude and unhelpful staff as a significant downside.
The pricing strategy at this Goodwill has been a point of contention among customers. While some find the prices reasonable, others feel that the store is overpriced, especially for used items. There are mentions of marked-up prices on non-clothing items, which some customers find exploitative given the store's prime location.
The store seems to offer a wide range of products, from clothing to household items. Customers have found brand-name items and even new products with tags still attached. However, some have reported purchasing faulty items that were marked as tested but turned out to be broken.
The behavior of the staff has been noted as a significant issue by multiple customers. Descriptions range from "rude" and "disrespectful" to "unpleasant." This has led some customers to decide not to return to this particular Goodwill location.
The store is located in a prime area, which has both pros and cons. On the one hand, the location attracts a variety of high-quality donations. On the other hand, some customers feel that the store takes advantage of its location by marking up prices.
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Lee Burdett
i am an avid goodwill shopper the good: above average product selection, large dressing rooms, prime location the bad: horrible service, rude employees, disrespectful management, unorganized store. the ugly: these guys are aware that they are located in one of the ritziest places in the state of Georgia and they take FULL UNADULTERATED advantage of it! They mark up the prices of everything that is not clothing - up to double what I see at any other goodwill, to me this is not goodwill, this is badwill - do not take advantage of people! In addition they sold me a cappuccino maker for $40 that was broken, it said tested on it so i figured it was okay, they would not let me return it!
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mi2atl
I loved shopping here yesterday afternoon, found some good finds. I happened to leave one of my items and I didnt realized it until I got home. I called and got the answering machine, I took a chance to leave a message. I got a call first thing this morning telling me my item was in the Mgr office. This is better service than I experienced in a long time. Thank you for listening to your messages and actually having my left item. Ill definitely be back!
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C P
$5.75 for womens blouses? Thats like $6.12 after taxes. For a short sleeved used blouse. Get a life Goodwill. I am visiting from NY and have checked out two Goodwills in ATL to find their pricing to be a little too pricey. $5 for a short sleeve blouse is appropriate or less. They are doing too much. Store nice and clean, staff friendly, but I wont visit any more Goodwills here in Atlanta. Will try Last Chance...
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Eaddy Mays
What happened?? This used to be THE place for great finds! Still, there are quality items to be found. The staff is friendly, though they seem almost always short handed. All in all, best Goodwill Ive been to. No Goodwill is very clean (burning eyes and stuffy nose within an hour) but this one is well maintained. Ill be back...just not as often.
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Mad Muppet
I just dont understand why this place and pretty much all of the goodwill stores in Atlanta separate suit jackets from the pants. It boggles the mind. And I know that they are because I have donated several suits and they were separated. And the customer service in all of these Goodwills are awful.
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Ali Rogers
I am usually a Mall or specialty store shopper, however, I found some fabulous things at this store. No one ever knew where it was purchased. I now drop off items before I shop. I know we all have items in our homes that we no longer use. They can be donated and used by others. xoxo.
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Caleb Smith
Ive been to much better Goodwills, but havent found any nicer places in Georgia yet. Not too bad of a selection, but definitely doesnt have everything youll be looking for. Prices and quality are semi-decent, but having moved here recently, I expected much more from a Goodwill.
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Nummyp Pacheco
Ayuda a crear empleos e insertar a la sociedad a muchas personas ,la gente dona sus cosas y genera bienestar
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Kim Hamby
Great goodwill! One thing that this store does that others dont: they separate all of the "color of the week" 50% off clothes. Makes it much easier to find something cute for $2.50. Also, their shoe section tends to have sizes above 8.
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Sloan Stewart
I scored about 25% of my wardrobe here after I moved to Atlanta. Can be stocked with some well-known brands of clothing. Also, dont forget if you need a wifi router on the quick, theres high probability of scoring and old Linksys WRT54G.
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Chelle Crowe
Got nearly new Ugg boots, Brand New Coach fur top boots, 2 pair umbro shorts, Zinc leather high heels, Saucony tennis shoes, brand new puma tennis skirt and some Paige jeans all for $60! This is the place to donate and shop!!!!!
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Anna H
Terrible!!! Worst service, my daughter lost her jacket in here and we couldnt find ANYONE around to ask for help! The lines were so backed up, the cashiers here arent very lively, and very very slow. Not very clean either.
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A Private User
I believe I saw a Wal-Mart tank for four bucks. Plus, the cashier refused to sell me a small cloth wallet worth maxium three bucks because it did not have a price on it. Their system was not productive in many ways.
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Allies Closet
Its really sad because this location has pretty good stuff sometimes, but the staff is so rude and I refuse to go back. They are literally the most miserable people Ive ever come across at a Goodwill.
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notanoshow
I dont like hateful ppl no matter their color. This girl at the cash register was so hateful!!! I would have snatched up her black braided head but I dont look good in bright orange or large stripes
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Dipika Prashant
The staff here at the Buckhead goodwill are extremely rude. I wanted to donate a lot of things and their demeanour is so unpleasant that it makes me never go back there again.
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Walter Poole
The staff is phenomenal, the selections are dismal...especially considering the wealthy community in which the store is situated. I guess thats how the rich stay rich!
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Kevin Little
I was introduced to this location today, and I am truly impressed. I found reasonable prices, and quality items. I will continue to shop at the goodwill in the future.
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Johnny Harrington
Super cool stuff and lots of interesting fabrics for projects. Big selection of mens sport coats, too, which makes me happy. Nothing like finding Jos A Banks for $6!
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Amanda McManus
Its a goodwill. I was expecting better clothing, but I can find better stuff at the Alpharetta store. Other than that, its fine. Just expect a regular old goodwill.
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Kelsey Savell
Massive clothing selection with plenty of gems to dig for. Dirt cheap, especially if you go by the colored tag daily discount system. Staff is nice too!
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Tandra Smith
Contained a lot of brands I expected from a Buckhead location, but nothing personally caught my eye. Great store in an easy to find location, however.
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Kani Saeed
I expect to find nice things at this goodwill because of its location but the past few times I have visited, nothing worth my time.
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Bart Man
It not that bad its just to over priced but nice place to be and good customer service and not all the time you find stuff here
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Zakiyyah Simms
Love this place. I can always find name brand gently used items or never used items. Love the prices. Friendly staff!
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Ana Escobar
Great selection of clothes and home goods. Found a J.Crew dress with the tag still on it that was originally $68.
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Omar Samra
Good place for goodwills standards, staff is a little gruff but Im not going to goodwill for customer service.
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Lutin M
Mal lugar todo es a precio de nuevo
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Kay Lewis
Some really great finds in this store. Staff are really helpful. Not the best if youre travelling on the bus
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Sara Ford
I dont really want to post this but amen to buckhead goodwill donations. Great deals on lightly used items
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Wanda Bates
A Good Goodwill, but a little disappointed in the finds at this store. Better Stores in other locations.
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Sakiyeh Walker
I like the items they have there and the customer service they speak as soon as you walk in the door cool.
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Margaret Mann
Love it. Another one of my favorite past time. I find a lot of figurines and what knots. That I collect.
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Guy Freeman
This is a wonderful store and the people are so nice I am definitely coming back to this location
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Arnold Simon
They remove items from shelves and racks that are color of the week. Seems like bait and switch.
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gina okolie
Did not really see nice stuff or my kind of stuff and they seemed pretty much overpriced.