Category: | Hardware Store |
Address: | 2424 N Division St, Spokane, WA 99207, USA |
Phone: | +1 509-444-8005 |
Site: | acehardware.com |
Rating: | 3.4 |
Working: | 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–8PM 9AM–7PM |
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Monique Soto
I really wish there was anything less than 1 star. I was just in this store asking for a return on a car chipped-key because the key had managed to bend in the two weeks I owned it. The store manager tried to unbend the key and give it back to me when I explained that I wanted a refund because the key was not good quality. He refused saying I would not get a refund because he wanted to check if it worked in the car. I told him that I didnt have my car because the key didnt work. He blamed me saying that I bent the key and he was not going to give me a refund. When I continued to express my anger for the quality of his management, he had a worker page for a man to kick me out of the store and he began to walk away. I cannot believe the customer service I got there and will never be back. I will do all I can to prevent other people from getting low quality items there as well as having to deal with the terrible service.
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Rob Rohrscheib
Im a daily general store shopper. Usually I have a pleasant experience. Today was different. I was standing in line to pay for my items and as soon as the gal in front of me paid the gentleman working the cash register turned off his light and began to walk off without saying anything. I asked "are you closed now"? The employee said "well I was but whatever, I guess all my manager stuff can wait" while he was making me feel like an inconviene. Here is my advise to the general store if I may... please tell "Bernard" your "floor manager" that he was rude on so many levels. Not to mention, the items I was trying to pay for were a red bull and a GENERAL STORE shirt. I then donated to the charity I saw posted by the register. I will continue to shop here however, will avoid this employee. Very very disappointing.
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Tiffany Funk
Service-wise, this is the worst Ace Hardware in Spokane, and possibly the state. Ordered a grill online for in-store pickup, and it ended up being a week before I could pick it up because the store closes an hour before the time posted on their website (and they lock the doors 5-15 minutes before closing). On the day I finally managed to make it there before the doors were locked I called in advance to let them know I was en route, and to *please* not close early, which required spending 35 minutes on hold only to speak with an incredibly rude manager. The cashier was nasty as well, and flat-out growled at me because my order had "been sitting here for days." Trust me, I know! So unnecessary, but fortunately there are dozens of good hardware stores in Spokane, so I dont ever need to return here.
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Luke Woods
The prices are a little higher than most, But they do have many things other stores refuse to carry. The General Stores Biggest problem is truly the poor customer service that they provide. When you get to the checkout your cashier is never happy to be there, she/he always has a grumble to thier voice and they never sound happy to see you buy anything from the store they work at. It is truly sad to see employees that feel so strongly in such a negative manner. I love the selection, and I love working with the guys in the automotive area! Please Guys, I love The General Store, Its truly a part of Spokane history. We all grew up with it in the heart of our town, Dont fail us now. Please.
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Ariel Francis
If I could give this store ZERO stars I would. HORRIBLE general manager, and a HORRIBLE shopping experience. When they them selfs mark a price on an item THEY SHOULD HONOR IT! Plain and simple! Their mistake not mine. Do not give out some bogus excuse on how the owners children must have been in the store playing around or that honoring the price would put the item "below" cost. $28.49 for a cooler, I hate to break it to them but then they are getting ripped off from their supplier when the same item sells for $21-25 elsewhere. I will be going to the store and contacting someone else in regards to their horrible customer service.
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Elizabeth M
Wow I have to say I am greatly displeased with the customer service! I had one item and was in a hurry, there was a long line with one cashier as the customer service counter was also taking people in line. The gentleman in front of me was next and the customer service counter motioned and was trying to get his attention, he wasnt moving so I stepped up in line, then the VERY RUDE cashier REFUSED to help me. What a joke! Quit moving like turtles, get your act together, & get rid of your attitude PRICK!
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Fred Wilson
You can find some great deals here! It seems some of the reviewers here expected this to be Cabelas. Its not, but it still has a huge appeal. The staff is generally pretty helpful and they were really helpful when I had an issue with my bow string. Such a wide variety of stuff here and a lot of it is reasonably priced (beats Amazon at times). Check it out!
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A Private User
I go there sometimes for car parts and hunting and fishing clothing and supplies and they have everything. But i mostly go there for paintballing supplies, and they have a guy there named shawn. Hes an ex pro paintballer and he can help you with anything! He will give you good advise and he will save you mucho money!!!!
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Danyelle Stavely
I had a problem with a return, had to call several times in one day to get it resolved after Ella the Human Resources manager told me she would see to it personally. Every time I go in there its impossible to find anyone to help you find anything. Just a horrible retail experience in general.
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A Private User
Overall good prices on everything, locally owned, but avoid the staff at the Ammo counter like the plague!! Arrogant, rude, misinformed (even though they think they are!) and really not too interested in working for their money. Easy to remedy....I just dont spend money there anymore.
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A Private User
Some things are cheap... others arent. Lots of stuff. Ok store, but nothing amazing. I just keep heading south on division for a much better sporting store in the white elephant. Much Cheaper, and you cant beat the gun counter there
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Daniel Scully
TEEEEEEEEEERRIBLE store! I have been here twice, and BOTH times, the item I was purchasing was priced wrong. And BOTH times, they didnt do a THING about it! Terrible service, terrible organization, terrible prices, TERRIBLE STORE!
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Frank Landeros
Has about the WORST X-MAS cheer and or ambiance! Not very helpful. I wanderd around for 15 or so min before anyone came around to be helpful. WILL NOT be going back. Everyone should go to WAL-MART! !
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Kristina Anderson
Very helpful in all areas of the store. Could have been willing to offer friendly help in paint but I dont think she knew the are very well but otherwise I go there often
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Robert McCutcheon
Historical, locally owned Ace Hardware store, where you can get ANYTHING from hunting gear and sports supplies, to clothes and automotives. Usually some good deals too.
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Durand Lady
Great place for odds and ends usally can find it here if its not anywhere else in town great prices very friendly
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Anita Hewitt
Love this store! Garden, auto, camping, fishing, hunting, kitchen, hardware, paint....you name it!