|Address:||3500 Stone Way N, Seattle, WA 98103, USA|
|Working:||11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–8PM 10AM–8PM 11AM–7PM|
If you have a lot of cash in your pocket, this is a great place to buy brand new gear from cologne wearing yuppies. The evo outlet website is a great place for snagging used or even brand new gear from last season at a discount. Make sure to haggle them if you buy from the outlet. If you email them another webpage with a lower price on the exact same item, they will beat the other price by 5%! Using this method, I got brand new moment ghost trains for about $450 from these guys 2 summers ago. This being said, when I broke the same skis from shredding too hard, I called about warranty policy and got a very uninformed and dismissive employee. I went far out of my way to drive to seattle and brought the broken skis in person, only to find the same story. They were swamped by people buying new gear and some douchebag employee offered to take my skis and said it would be 6-8 weeks before anything came from the warranty. Needless to say I did not hand this imbecile my swords. I went downstairs to borrow a screwdriver to unscrew my bindings. The dudes in the repair shop wouldnt even hand me a phillips head screwdriver, but did reluctantly take the bindings off for me when I looked at them like they were idiots. I went accross the street to a bar, emailed moment, and got a reply within 5 minutes. The moment rep mentioned that theres no reason a warranty would ever take 6-8 weeks. I have my warranty skis now, but sure as @#&k evo had NOTHING to do with that. Also watch out, people car fish all around the store. My 9 year old ski boots got stolen from my car while I was parked there. In summary: the employees here are yuppies. Go to a more local shop if you need repairs or anything ski-tech related. These guys cant cater to a true shredder cause they dont even know what it means to be one.
I bought a jacket at EVO and the zipper broke the first time I wore it. I wasnt even boarding at the time, I was just getting in the truck. I took the jacket back to exchange it but they didnt have anything in my size. I told them that I needed a jacket for my snowboarding lesson the next day and they told me its my own fault for waiting until Saturday to being it in. Like I was supposed to take a day off from work to deal with their defective crap merchandise. I asked for a refund and the sales people got all rude and refused to give my money back. I told them that if they dont give refunds, they should post it so their customers are aware before they make a purchase. She said its on their website and on the receipt. I was like, why would I go look on your website when Im standing in the store and having it on the receipt after the sale is not helpful. She said every store has the same policy. I said I have never shopped anywhere that had that policy. She said I must not have ever shopped anywhere. I was like WTF? That doesnt even make any sense. Then I told her I was tired of arguing with her so she told me to stop talking then. REALLY?!?!?!? I ended up getting a gift card for the $260. Now I have to file a dispute with Visa to get my money back. STUPID!!!! Also, the only policy she could show me said that returns are accepted for items with all the tags still on. That doesnt even apply to this scenario as I wasnt returning it just for fun, they sold me a defective product!!!!! It is under warranty and all they have to do is send it back and the replacement will have tags on it. It really sucks because I liked this store but now, knowing how they treat you AFTER they get your money, I will never go back.
In mid December I purchased a product new in the store, in cash. On December 20th I tried returning the product (within the return rules and regulations). I was informed that there were no cash returns over $100 (my total was $240), which is not posted anywhere in the store that I could find nor could the employees point out (nor was mentioned when I paid with the employee knowing that I very well may be returning the item). Instead it is written on the bottom of the receipt, which you receive after the transaction has been finalized. I was given two options, a check mailed or a gift card (much to their preference). I elected for the check as I was told the check would be cut and mailed the following day on the 21st. Multiple calls have been placed since the 21st, all of which have been met with "the check has been cut but it has not been mailed, it will be mailed soon". Given the holiday I waited a couple extra days and called again on the 30th. I was again told the check was cut, had not been mailed, and was going out the morning of the 31st. Today is the 4th and I still have not received it. I did call this evening and was told that the check had been cut, and was mailed out on the 28th, and to call again at the end of the week if it doesnt show up. Interesting that as of today the check was mailed out on the 28th, but when I called on the 30th it was to be mailed on the 31st. I am tired of the run around. I just want my money.
I purchased a pair of Salomon snowboard boots. First of all they tried to sell me a pair of used boots, with rocks and mud stuck in the tread, as brand new boots! After pointing this out to the sales clerk I was offered a discount because they did not have a different pair. With that said, look at your gear closely if you purchase from Evo!! So I get the boots for cheap, woohoo! 3 months in to the season the entire tongue of the boot ripped out!!!! I contacted Evo on March 8th, 2017 after beginning a warranty request with salomon. At that point in the season Salomon had no boots to send out and I needed to contact the retailer to try to get it sorted out in a timely fashion. Well. Here I am May 22nd, still dealing with Salomon, forking up the cost of shipping my snowboard boots to Utah. Despite 5 phone calls to Evo (being told that a replacent pair was being up shipped from Denver every single time), the warranty dept at Evo could not even manage to make notes on my warranty request with them. Every single time I called I had to sit on hold for 20-30 minutes while the rep looked for ANY information on this warranty. Terrible warranty team. Horribly unorganized company. Good luck to you if your gear falls apart in the middle of the season and you are stuck trying to deal with Evo.
Im new in Seattle and i was a little bit hesitant coming to evo but i dont regret it at all! I was looking for a pair of snowboard boots and bindings. I researched beforehand and found some pretty good prices on their site and already had an idea of which items i wanted before i got to the store. When I got to the store i was quickly helped by Jeron (hes awesome). I told him that i was a student and i didnt have alot of money and i wanted to get the cheapest pair of boots and bindings and that i was looking at the ones i found on their online site. Instead of getting me those, he made great recommendations and found other boots and bindings that were better and cheaper! Not once did he try to push a product that was more expensive and it seemed like he totally understood where i was coming from. He helped me take measurements of my feet, picked out boots and bindings and he answered every question i had with patience. The rest of the staff there are friendly, helpful and would offer insight on which product to choose. It really seemed like they genuinely wanted to get you what was the best for you instead of trying to bait a customer into buying more expensive products/driving up sales. Great place to go to get gear, advice, suggestions and a decent deal!