|Category:||Cell Phone Store|
|Address:||438 Ramsay Way #112, Kent, WA 98032, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM|
So I walked in thinking that it was going to be a quick 10 minute process to activate an old phone. That didnt turn out to be the case and would be considered a negative thing by most. However, that in itself didnt bother me considering I used to wait 4-5 hours for my parents to pick me up from extra curricular activities after school. I work in the healthcare industry and know exactly what excellent customer service is supposed to be. I had the distinct pleasure of working with the store manager Nayt. To say that he went above and beyond would be an understatement. It took a few minutes to activate my replacement phone I brought in with a few minor hiccups. The real problem began when Nayt tried to activate the tablet I was purchasing. Where most employees would stop after 15-20 mintues, Nayt diligently pursued the issue which was obviously beyond his control and after what seemed like an eternity, (which was really only an hour) everything had been processed and I was good to go. More impressive was that this manager was not only trying to get me underway, he was answering/assisting his fellow employee with 2 additional customers! Honestly this was the longest time Ive ever spent in a Verizon store, but I left having all my questions answered and I never felt like I was being an inconvenience or bother once. Nayt took what usually is a vexatious experience and turned it into something that I wish could translate to all facets of the customer service industry. I definitely will be returning to this store to renew my contract.
I decided to switch to Verizon from T-mobile because they had better coverage in the areas we travel. This store is a waste of time. Just do everything online. Here are my list of complaints in no particular order. 1. We were told we couldnt get the phone we wanted because they stopped carrying it. This was wrong, they just didnt have it at the store. We didnt find this out until after our purchase was made. 2. I was told I would get an employee discount because of my employer. This was never applied and I missed it on my first billing cycle. 3. Our phones were never set up with our numbers, we had to do that ourselves. 4. We were both told we would easily get $200 for our old phones. My GF got $50 for her 2yr old HTS and I got $97 for my, perfect condition Galaxy S5. 5. The process took about 1.5hrs at the store. This whole time we were being helped by the manager! My whole point is, I dont know what I got for my time at the store but someone to take my credit card, which could have been done easily online. Also, we were duped into getting a phone we didnt want. Overall, I am happy I switched, the coverage is good. It is kinda weird that Verizon claims we use more data than T-mobile ever did. Just DONT WASTE YOUR TIME going to this store. Its a joke. People like this are why retail store like Amazon are getting bigger and bigger. Where did good costumer service go?
My husband and I have been with Verizon Wireless for a number of years. We like the products and the coverage, but have been extremely disappointed with the company store in Covington, near where we live. The online support has been amazing, but we avoid going to the store at all costs. This past Saturday our daughter played in a 3 on 3 basketball tournament in Kent at the Showare Center. Seeing a Verizon store at Kent Station, and knowing we were due for phone upgrades, we thought wed spend a little time there looking at new phones. We assumed we would then go online to order the selected phones, because as I said, weve never had a good experience in a Verizon store. Nick Tartano greeted us when we came in. He listened to our needs. He showed us phones. And with the great customer support and friendly service he provided, we both upgraded right then and there. I will probably still never visit the Covington store again, but my faith in Verizon in-person service has been renewed. Nick was wonderful, and I will recommend him to my friends.
Ive never been more angry at a place, I wish negative stars could be given. They ARE NOT corporate Verizon and just swindled me for an extra $89.99 when I returned a product to them when I found out I was lied to by Kerson Lubin. Lubin was nice, but tried to get as much money as he could, including trying to tell me that making payments is better when it turns out, if you make payments they charge an extra $130?! I will NEVER come here again because I just dont have hundreds laying around to hand out. PLEASE BE SURE TO DO YOUR PRICING HOMEWORK BEFORE YOU COME HERE! They wanted $630 (plus tax) for a 32GB iPad mini 2 and through the REAL Verizon Wireless store and online it is $399. Their return fee is also $70 plus the $10 sim card vs the $40 at a real verizon store. Please do your research so you arent kicking yourself like I currently am.
Gerald was amazing!! I went into two Verizon store; the first rep, didnt give much help or solution to my droid that was looping the htc sign and was unfixable. I decided to go into a second store to get a second opinion. Gerald greeted me right away and took a long look at my phone. After trouble shooting and trying everything he could, it was determined that my droid was not able to be saved. He helped me look at options on different phones and decided that after two failed droids, the iphone was the best way to go. He was very sincere and helped me choose what type of phone best suited my financial and personal needs. Gerald even helped set it up and helped me put on the protector. He was very pleasant and I will definitely be coming to him with any problems.
I would give zero stars if I could. Monday evening 6/22 at 7p we walked in to talk about moving my husband from T-Mobile to Verizon. We were the only people in the store, but apparently the employee on point could not be bothered to look up from his monitor to help us in any way. Before we could fully explain what we were trying to do, or what we wanted, he interrupted and said "Verizon doesnt buy out contracts" and went back to ignoring us. Terrible experience, and Ive contacted Verizon; if this is their idea of a "Premium Retailer" then I shudder to think what a less-than-premium retailer experience would be. Steer clear of this lot, go to a real Verizon store, and hope this one closes down, and these folks have to shop their non-existent skills elsewhere.
Horrible service, came here yesterday for a charger got home to Tacoma to find out it doesnt work. The associate now today has three customers in front of him who hes talked back to and let leave unhappy like us. We are here to return it without a receipt because the associate didnt send it to the email. Very very poor service from this man, the man next to him has helped his customers, has not talked back wouldve loved to be helped by him. Do not be helped by Edrees, now looking at his name tag it says hes the Assistant Manager. Very dissapointed with his service, we have now received an entirely different story from yesterday. PICK A NEW ASSISTANT MANAGER VERIZON.