|Address:||12946 SE Kent-Kangley Rd, Kent, WA 98030, USA|
|Working:||7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–8PM 10AM–7PM|
I had to switch to this pharmacy when my insurance wouldnt cover the old one. I have been going here for a while now. My refills are never done when they say they will be, I often go to pick it up to find they havent started it yet. I get stuck dragging my 3year old around the store for 20min. When I call I am on hold for a long time, 5-10min, and my calls have been disconnected several time while on hold. A lot of the employees seem pissed off that I am bothering them. They have terrible costumer service!! I went in to pick up a refill I called about the day before and the told me it would not be filled for several more days because they didnt have it in stock. Why didnt the call and let me know?! I need my medicine today! I asked about getting it filled at a different Bartell and they argued about who was going to call around. I was not a fan of them yelling out my medical problems for the whole store to hear because they cant be bothered to come to the window.
I keep giving them the chance to get it right in their pharmacy the last 6-9 months. Maybe its a new district manager failing or just the newer and mostly useless older staff screwing their business practices up or all of thee above...???? So they tell me I need to give them at least a week notice to get my controlled medication ordered in by the time the date says it can be filled. This is the third time I or my mom has given them well in advance notice and they still forget to order it!!! Not to mention the snotty attitude I always get from one of the gals that works in there...... Looks like after 25 years with Bartells Im moving it all over to Costco!!!
Ive been going here for 10 years. Love the staff, never wait long if I drop off a prescription, always helpful and they answer my call right away. The older gentleman pharmacist is always kind and provides wonderful customer service. Im moving soon and am sad Ill be so far away.
Great people from the front of the store to the back!! Always willing to help and they even remember your name which i think is amazing! Good job all of you.
As soon as you walk in the door, the employees happily greet you and are ready to assist. Ive never had a bad experience or a long wait with this pharmacy!
They seem to not have it together, taking forever, I have to call and remind them to fill my auto prescription. Today I waited over 25 minutes
Small town drug store vibe. Very rarely a long wait in line.
I go here for my prescriptions, and the staff is amazing!!
A Private User
Customer service top notch!! even remember my name!!
Super friendly staff and usually never busy
A Private User
Phone rings for 5 minutes with no answer
Easy access. I can already find parking
The best staff and local products.