Category: | Home Improvement Store |
Address: | 14025 Foulger Square, Woodbridge, VA 22192, USA |
Phone: | +1 703-670-3699 |
Site: | homedepot.com |
Rating: | 3.3 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM |
CA
Carl Gill
Wish I could give ZERO Stars. Worst experience ever for a substantial purchase. DO NOT BUY APPLIANCES FROM HERE. Delivery Process is a Nightmare! Even the selection process was poor. I have no clue how to pick appliances, and the assistance in doing so was lacking (Though friendly at least). I am still uncertain if what I picked would be appropriate for my needs (Again I dont blame the employee, this seems more of a lack of training, and materials). And the delivery/installation process is so completely disconnected from everything, and canceling your order a PAINFUL process. The Run Down (All accurate time stamps): I should have known this was a shady process from the start. You give them a date for the install/Delivery, and dont find out the 4 hour window timeframe until the Night before (So I guess we are suppose to take a whole day off work just to take a 30 minute install/delivery). Then they give you a call 30 minutes before they arrive (At least they are supposed too). Well, I get the 30 minute call @ 1:13 and have my local friend make his way over to the Unoccupied property. @ 1:33PM I get a call from a delivery person, and he tells me the team has arrived. I tell him they are early but that my friend is on his way and will be there shortly. To this the guy replies that the team can only wait 15 minutes, and I ask him to just add the 10 minutes early (1:58pm) to that time and we will be fine... Apparently he didnt like this Idea but I was able to get an agreement to wait until 1:50 pm... I receive a phone call from my friend at 1:49, and he lets me know that no one is there. At this point I am pretty upset, though I would not say the situation was insurmountable. But then I call the home Depo Delivery center, and if it wasnt so tragic, I would have died of laughter. I get someone on the phone, who obviously hates their job, and she is just horrible. Eventually I ask to speak to a supervisor, but apparently her phone wont let her do that (talk about convenient). So she tells me I have to call back, and ask someone else to transfer me. This muppet show continues on for another 30 minutes over the phone, and results in me finally getting in touch with someone who understands customer service. Unfortunately he informs me that the delivery people say they waited longer then they actually did (16 minutes), and telling a story of arriving at 1:43. For those of you following along, that means they say they waited till 1:59. Oh and btw, the phone number of the delivery person? Ya I tried calling that, goes straight to voicemail. So there was no way to further coordinate with them, unless they call you. The best part is they cant reschedule me for another 5 days. So I am without a refrigerator, microwave, and dishwasher at this property. And I the home depot does not plan on doing anything to help me.
TO
Tom Haase,jr
well let me start off as in it does not deserve any stars today the issue just added up from the past 3 visits and it put the icing on the cake I was redoing a bathroom in my house and purchased around $6000.00 and I should have not spent a penny with home depot at all every thing I ordered or had an associate order either came wrong color ,wrong item or damaged ? every time I had a issue it was always handed to some dumb a** named Paul supposedly hes a manager the first time I explained the issue sitting at the counter for a pickup for over 90minutes his excuse was they cant find it well here comes a employee that has it lie 1, second time more than 30days later it was picking up another order that was will call after coming from a Manassas store the called and verified it and even spoke to him on speaker phone and I heard his voice and he said who he was well when I drove 25 minutes away went to the store showed the lady at the desk and she said there was nothing there for me so I asked for them to call for a manager well here come mighty dumb Paul he said they should have never sold you it I told them I didnt have it in stock that the inventory must be wrong lie 2 now this evening 6/28/15 looked on the internet for some shelves online showed 4 I only needed 2 they must have it well went in at 7 and looked for 15-20 minutes then I found a associate named Kurt well told him what I was looking for and he said well theres 1 I told him I needed 2 he said ok let me look for a phone that scans well 10 minutes later he said they came in yesterday they just have not been put away yet I said ok he asked when will the next time I will be in the store I said NOW he said it could take 30 or more minutes to get them so I asked him again I am here he did not want to get them so I asked for a manager and here comes home depot biggest dum rude manager they must have Paul he came up and asked what can he do for me I told him I came in for a couple things plus the shelves well he said he can try to get them but what do you want me to do I dont have a operator to retrieve them I said what kind of lie is this I told him this is the 3rd time dealing with him and his response quote was "well what the hell do you want me to do " I looked at him and told him I expected the shelves not to here you say that in front of my wife let alone my 4 year old daughter I said fine he walked one way I told my wife this is the wrong place should have went to Lowes or Pitckins any where but here so on the way out I asked another associate who the store manager was they gave me a name of Mike and said Paul is just a assistant so I will call Mike but it wont change my feelings about the store Paul has labeled the store as a stay away place and I will tell all and everyone I know
DA
David
Various 1 Star Experiences Safety issue that damaged my car, ignored. (Manager Dan) Call the store, good luck! You just get hold music, forever and ever. If you choose the picking up Web order selection youll get a very confused sounding person, he didnt seem to know English very well, or was just very confused in general, but asking to be transferred to the tool rental department results in being on hold forever and ever. Have an idea to buy something in the tool department? Make sure you check the SKU on the box, I just picked the one with the right price and items, at the register I found the price was way off. The tool guy, very disoriented, tried finding the correct item with his helper, while answering personal calls, but was unable to find it; I was told to come back the next day. Want to buy a marked down appliance? CHECK THE MODEL NUMBER! They marked a lower end drier as the highest priced model, then marked it down to $12 above retail price of the actual drier! Bringing this to the stores attention they told me they would fix it and they did, but the new price was more than the sale price of the drier at Best Buy. They could price match the product new, but couldnt price match the scratched floor model; which was $80 more than the Best Buy sale price. Want a steel double gang plate cover? Ha! Lowes is across the street! In all, the people working for Home Depot are more knowledgeable, but there are only a few. The rest are seemingly low wage immigrants with low to no knowledge in their sections, if they were at least up beat about it I would say they tried, but as others say, they just brush you off. If you find an old hippie looking dude, you will have a great experience, otherwise you should avoid help as you will only get mislead or, as I always enjoy, theyll read the box to you. Lowes also has a year round military discount, where Home Depot wants to see your medical records to assess your worthiness. FULL DISCLOSURE: I was a well paid, happy associate with Home Depot for over 1 year in El Monte, California before joining the military. I have had no previous bad experiences with Home Depot other than this location in Dale City (Woodbridge), Virginia.