Category: | Jewelry Store |
Address: | 2932 Prince William Pkwy, Woodbridge, VA 22192, USA |
Phone: | +1 703-580-8880 |
Site: | jewelrybydesigns.com |
Rating: | 4.1 |
Working: | Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed |
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Stacy Weatherspoon
Well, despite what some the reviews said about this store, I wanted to give them a chance. I know everyday is not a good day so I went to get my ring repaired. I receive a call stating it was ready for pick up mind you there was a loose stone in the center of my ring. As any normal person would do, I check to see if it was fixed and the stone was still moving. I stated to Pam the person I was working with that it was not fixed. She takes is back to the repair jeweler to look at it and he said that he couldnt fix it. Anyway, they basically cleaned the ring and did not fix it but still charged me 95.60 to repair it. I did ask could the repair price be changed since it wasnt repaired. Unfortunately the store manager said no because that money goes to the repair person. Now, if you could not fix the ring, the thing to do was contact me and let me know" right". No, I guess that was their way of making 95.60. I paid the money but I am warning you to STAY AWAY! At the end of the day its your choice. To top it off, Pam Ingold stated its better than it was... Are you kidding me when it wasnt fixed. Wrong statement Pam. Try again! 4/24/16 Well, I am back. Around evening time, I received a call for the manager from the store stating after their end of the day meeting they apologized for the mix up and they were willing to reimburse me the cost. This was done and I know at the end of the day that was a fair deal. I will be waiting a couple of days to see if it returns to my account. 4/30/2016: The money was returned to my account and Ms. Pam called to follow up. A receipt was mailed to me as well. With that being said, they handled the situation as a business should. Thank you Jewelry By Design!
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Elizabeth Horning
HORRIBLE HORRIBLE HORRIBLE!! Do not go to this store!! Complete waste of time! I went in on my day off with my kids to look at a ring I fell in love with online. I had called a couple months ago and the person on the phone was very nice and helpful - I wanted to replace the two side diamonds with purple sapphires. She said she would call someone to see if it could be done. Again, very nice and helpful. When I actually showed up at the store, I explained to one of the sales clerks what I was looking for. She said shed check to see how much it would be and shed "be right back". Well, it took a good 20 minutes for her to come back and tell me it couldnt be done. I asked if they could take out the diamonds and put in the sapphires - she said yes, but they would have to inspect the quality of the diamonds they just sold me to determine their value. Then they would give me a credit for them - the credit would be under cost for the diamonds. Then I would have to pay for the sapphires, pay to put them in, etc. etc. etc. So I asked if there is any other designer who could do this or has a similar design to the one I liked. She then told me that the only other option would be Tacori and it was (get this) "out of my budget". By the way, I never mentioned what my budget was. I was LIVID! But quietly gathered my children and left - I will never go there and I will actually recommend another place - Bailey Banks and Biddle in potomac mills. They just opened, have a huge selection and custom make jewelry!! Guess who I got to make my perfect ring!!
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Meredith Miller
Where do I begin! Jewelry By Design went above and beyond for my fiance and I!! After buying an egagement ring from a Helzberg (in the mall) we had it appraised at Jewelry By Design. Our ring from Helzberg appraised for $4,000 less than my fiancé paid for it - we were out raged and crushed because I had fallen in love with the ring. Elroy, JBDs appraiser is top of his field so we fully trusted his professional appraisal. After returning the diamond to Helzberg we went STRAIGHT back to Jewelry By Design to look at new diamonds, Pam helped us from the start and make me feel so much better about being scammed by Helzberg. She walked me though every detail of the diamonds in our price range and really took her time to make sure we were happy with what we picked. Because of our experience with Helzberg the owner of Jewelry By Design made a special acceptation to include my entire ring under their care/warranty program (which they didnt have to do since the setting was purchased from a different store). I was blown away by the professionalism of the entire staff. From start to finish of our awful experience Jewelry By Design went above and beyond to turn it around for me! I will ALWAYS recommend them to anyone, the experience you will get here cant be matched by ANY of the chain jewelry stores. This will be the only jewelry store I shop at from now on - they experience was that amazing! Thank you Jewelry By Design, from the bottom of my heart!
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A Private User
From all the jewlery stores I have been to around the area Jewelry by Design is the best and the friendliest. Everytime I go in there I am greeted with a smile and I leave with a smile because of the great experience I had while I was in there. My huband bought my engagement ring from another jewlery store in the area and for 2 and a half years I had so many problems with stones always falling out. The other store would try to fix them, but would always do a poor job and it would never last. Finally I took it to Jewlery by Design and talked to Jenny the owner. She took my ring and sent it to the maker. They fixed it and I have never been so happy with my ring in the last 6 months. I do not have to worry anymore about paying to fix my ring because a another jewlerys store poor service. Jenny was helpful and really cared about me. She still asks me about it every time I see her. She was even great to my mom when she bought jewlery. Jenny helped her pick out a beautiful set of Hearts on Fire. For my wedding day Jenny let my mom rent a beautiful set of earrings and a necklace. That was an easy part of the wedding because my mom choose what she liked and Jenny told her when to pick it up and drop it off. Jewelry by Design has helped me and my family with big jewlery issues and they have done it with care and excellent service. They have everything I need and with thier exceptional service I will not go anywhere else.
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Karl K
My wife and I have been delighted with our experiences at Jewelry By Design. From jewelry repairs to custom jewelry design, Jenny Caro and her staff are very pleasant to work with and knowledgeable. They patiently answered all of our questions so we felt well informed when making our decisions. We never felt any pressure from anyone. Their goal seemed to be making sure we were happy with our jewelry. We appreciate that JBD does repairs and appraisals on site. Elroy Sell, GIA Certified Gemologist Appraiser, was very helpful and informative in explaining our appraisals. Because of our numerous positive experiences with jewelry repairs and appraisals, we decided to take in a very worn inherited sapphire and diamond ring for evaluation. After discussing different options, we decided to have a custom setting created. Danny, who designed and created the custom ring setting, is a true creative artist. He took our rough ideas and made them into something to be cherished. The ring exceeded our expectations. After years of avoiding jewelry stores for fear of the unknown, my wife and I are pleased to now have a jewelry store we can go to with confidence and recommend to our friends.