Category: | Donut Shop |
Address: | 4910 W Broad St, Richmond, VA 23230, USA |
Phone: | +1 804-355-9111 |
Site: | krispykreme.com |
Rating: | 4.5 |
Working: | 5:30AM–11PM 5:30AM–11PM 5:30AM–11PM 5:30AM–11PM 5:30AM–12AM 5:30AM–12AM 5:30AM–11PM |
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Jeff Myers
I am a Krispy Kreme addict and was delighted to learn of this location when we recently (4/28; 5 pm) visited Richmond. Almost everything about it was horrific. No surprise that KKs are closing around the country. All of the counter staff were sloppy and entirely unprofessional. While I stood first in line they all picked others to wait on first (lets just say I was a minority in the shop). I got a dozen mixed, with 6 being off-the-line glazed. For which we all had to wait about 10 minutes to appear. When I finally got my box I went to the register to pay. I had to wait 4 minutes for someone to work the register. I was about to slap down $10 and leave. She looked at me as tho I had 3 heads. I explained I had a dozen mixed (about $9) and handed her the $10. She had to think about what to do next and finally gave me my change. And a lot of shade. When I sat down to dig in we were appalled at the taste of the hot donuts. Normally like biting into sweet "air"... these had a strong oily taste to them. Only until they cooled an hour later did that offending taste subside. In reviewing a video I posted on FB it appears that the donuts were too hot when they entered the sugar-coating waterfall. As a result there was very little coating on them. My guess is the oily taste and too-hot issues are related. Bad tasting donuts. Lousy service. A deadly combination for this store. I hope it can get fixed fast before it suffers the fate of so many other locations. FOLLOW UP: I read a few of the reviews and there are many references to the lousy attitude and service of the staff there. KK... WAKE UP!
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tim chong
Super hot coffee,super hot donuts and wide choice and fast friendly service for how many years!!!!!! Love those custard filled donuts with chocolate topping!!!!!!!!!!!! Free donut hole got a dz mixed with calendar coupon half off June is bogo !!!!!!!! And free chiller and 2nd is natl donut day!!!!!! Ps got a hot donut lapel pin from the store and matching kks!!!!! 5/29 love the coffee and donuts mmmmmmmm!!###5/30 hot coffee and donuts the hot sihn is on!! 6/3. Am 710!!bz bz bz hot donuts hot coffee fast smiley service ,,,,,Stan ca. said hi!!! Sunday am sun up and hot coffee and donuts smile!!smile !!smile love those Boston creme donuts as always super job staff!!!!! !Tues 66/2017 hot donuts,,hot coffee super great service got a gift card for your birthday!!!! 6/11 tried the chier very very good and the hot donuts where good as all ways. Another Friday at Krispy. ,,donut, hot coffee and tried one of the specials!!!!wow and do nice fast friendly service always number 1!!!!!! Back again hot donuts super service and super hot coffee 6/24 am?????!!!!!!!!!!happy 80th birthday. 7/2017. Great coffee and donuts!!!!!!!!!! Wow,,,wow,,,,happy happy birthday 7/14/2017 everybody getting donuts today thank you!!!!!!!hot hot July 23 everybody drinking coffee and hot donuts!!!!! Try it they are better in the heat!!!!!!
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Thomas Cooke
Krispy Kreme is still one of my favorite places for a good Hot, Fresh doughnut here in Richmond. Many said they would not last with all the competition of the specialize doughnut stores... Yet, they have been here for years, and continue to thrive... I love coming here as I know I will get a Fresh Hot Doughnut. The fillings are rich and lots of it in each doughnut. The coffee is great, and they have plenty of room for those who want to sit and relax. My hats off to Krispy Kreme as many said they would not last. And after many years of hearing this, they must be doing something right with their doughnuts. At least, I keep returning, and I think they are #1
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Bonnie Schrum
I came in to get some doughnuts and the guy who I had to ask if he was working was very rude and he is a assistant manager??? His pic is posted the guy with glasses holding up the counter afraid to work? how is he a manager? the doughnuts were not that great and I have a dozen left which are stale. I dont want any refund or nothing like that I just dont get this guy and the white lady n the pic w/ him seen him leaning with a line grazed his side gave hm a smile and went about her business. so maybe hes workin off the clock for her???????? poor management
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Rather LiveInKeyWest
Absolutely a blast to watch the donuts float down the oil river and cook. Great to get there just after a batch has been made and still be able to get them while they are hot. Thats the best! Price has gone up over the years, just like everything else. My organization does a lot of work with charities and KK is willing to work with us to let us sell boxes of donuts while giving the charity a break on the price per box, letting the charity keep the buck or two difference. Great company. Excellent donuts. Fun to be on location while the "hot" sign is on!
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Edward Wilburn
So there I was, sitting in my hotel room thinking "I could go for a sweet delectable treat right about now" so I pull out my phone and see a Krispy Kreme only two minutes away, I grab my things and fly down to get myself one of those sweet sweet rings. Once I arrived I was greeted by the friendliest staff I have ever seen at a Krispy Kreme. A solid 100 star experience but only 5 stars to prove it to people.
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Jessica Milby
Every time I go there they get my order wrong & after about the 3rd time of having a wrong order I called up there & the manager said she cant do nothing unless I have my receipt & i said I dont ever keep receipts from a donut shop from a day ago but I am willing to return the wrong donuts. She hung up in my face, thanks for nothing from some ratchet employees!
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Chong Doh
The only reason Im giving Krispy Kreme four stars is because of nostalgia. For those who have actually had good donuts before...you may be disappointed. The only time to eat here is when the hot glazed donuts are coming straight off the line. Seriously...it is the only time. Hot glazed all the way. Kind of pricey though since a dozen is like $12.
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A Private User
Krispy Kreme in its self is known for having one of the best and one of a kind donuts in the world. As far as this location goes the managers Gordon and Liz are nasty and rude and the cashiers are bitchy and impatient. On top of that donut variety has gone down and their prices have gone up. I honestly prefer daylight donuts now.
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Salem Selevante
Really good donuts at all times of day. Staff has been friendly every time Ive gone. Thankfully located nowhere near any mystical crystals that grant magic powers and draw giant evil monsters. Though that also means you dont get sexy space witches either. Win some, lose some.
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ReKisha Burton
So of course the donuts are good because its Krispy Kreme. However I wish they had more variety of flavors. Just the same old stuff and the occasional holiday flavors. I also hate that the wait is long a lot. I mean how long should it take to give out donuts and coffee.