Category: | Shoe Store |
Address: | 7343 Atlas Walk Way, Gainesville, VA 20155, USA |
Phone: | +1 703-753-4470 |
Site: | therunningstoreteam.com |
Rating: | 4.1 |
Working: | 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–5PM |
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Chasity Stoots
I would like to thank the male service rep who was working at the Gainesville, VA location at 6:00 pm on Saturday, November 5th, 2016. I give these details since he couldn’t be bothered to give his name. The only thing he actually offered were nasty sarcastic comments to my son who had a GREAT experience with Teresa the day before. He came back the next day to buy the $130 shoes Teresa took great care showing him. Unfortunately, "Guy" was a complete douche bag; smug and arrogant. Not just to us, but with other customers as well. He was strutting around like he was the Lord and Master of this tiny Store Front Domain. Making comments such as "Oh so you have no idea the name of the shoe you tried on, well you came prepared didnt you". When he asked my son what size, my son was getting to it but "Guy" was so eager to compulsively twerp out another offensive remark, he cut my son off and said, "Wow, so you came in with nothing, huh?" Because of his beyond horrible service, we looked up the shoe online while sitting right there on the bench in the store (“Guy” was busy making nasty remarks to another woman in the store instead of tending to us). We were able to find the same shoe online and saved $40 dollars. Free 3 day shipping from Footwear, Etc. Go to the Running Store to test run your shoes, then buy them online. Thanks, "Guy" for being a Superior Schmuck and saving us 40 bucks!
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Jessica Zepeda
Ive never in my entire life shopped in a store that doesnt accept returns! After a fantastic experience with the sales associate finding comfortable shoes, I got home and changed my mind. Who hasnt? I have gigantic feet and am self concious-- I just couldnt bring myself to wear neon pink and blue shoes, no matter how comfortable. I brought them back brand new, never worn or even taken out of he box, within the 15 day return window... only to be told I could only get store credit. The other colors in the shoes are on backorder and my size isnt stocked in most shoes, but still, no refund. Im not a runner, so now I have $130 gift card Ill never use. To make matters worse, one of the employees was a total smart ass and thought it was funny. He mockingly told me I should have read the return policy at the bottom of my receipt. I asked him how often he reads his receipts when shopping and he said "every single time" and laughed. Needless to say, I wont be shopping at a store where all sales are final and employees laugh at the misfortune of others.
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dottie Leinbach
I went to the store to buy a good pair of sneakers. Ethan introduced himself, and asked many questions to see what kind of sneaker would be best for me. H e had me walk, run, try on five different pairs, educated me on the different types of sneakers, and what they are best for. I was having problems with my left foot, he put me into a great comfortable sneaker. Had me get on the treadmill. As I was ready to make my decision, he asked if I was military, which I am. So, I got a discount which was great on my purchase. Ethan is very knowledgeable about sneakers, and is very personable. He was a tremendous help. I will go back again. I have found my favorite sneaker store. Thanks Ethan! If you are looking for a great sneaker, and excellent customer service, this is the store for you.
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Muad K
What an outstanding experience we had there. My wife and I are both new to running. We looked online for information on running shoes, but reviews were conflicting. The guys at the Running Store took their time explaining everything we need to know. They captured how our individual feet moved while running and advised us based on our individual running shoes need. They customized our insoles and explained to us everything we needed to know. More than an hour later of two employees helping us, their prices were very competitive. I highly recommend this place, not just for runners, but for anyone looking for a comfortable footwear setup.
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A Private User
This store is really lacking in the apparel area, especially for women. They have some clothing, but the majority of it would be more suited for the gym or warmer conditions. If you wear a large or x-large they have more choices for you. However, if you are a small or medium, like myself, there are very slim pickings. You would be better off going to Sports Authority. Which is unfortunate, because when I go into a store specializing in a specific activity, such as "running" I expect to have more of a selection.
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Ed-Tech Training
Last time I bought something in a store was five years ago. I buy everything online including some groceries. Today I was in this shop, no regrets to get out and talking to real people, help a small business in our neighborhood. Theresa was a great salesperson, great attitude and convincing. I bought a pair of Nike Air Zoom, same price online, with people to people experience. Its nice to get out sometimes, theres some good people out there ;)
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A Private User
When calling in about a discount, the employee was abrupt on the phone. Later when visiting to the store, it seemed that the staff was more interested in talking with each other instead of attending to my needs. The staff was very knowledgeable on the products but they were lacking customer service.
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Dana Lopresto
My favorite place to buy walking/running shoes and gear. Ive received outstanding customer service from Ian (the owner) Cailey, Philip and Theresa. The prices are just as good if not better than the "big box stores" if you take advantage of their loyalty card program (15% discount).
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Pedro Moreno
Terrible service. I went and they did not show any interest in helping, too busy for customers. One of the Reps was on his cell phone by the door, talking while customers were waiting. Left immediately and Im not coming back.
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T Lamont
Ethan was great. He fitted me, made me understand the significance of knowing how I run, and provided me with the appropriate options for footwear. Overall, it was an excellent experience.
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Keith Freeburn
Matt, Ian and the employees at TRS know their stuff when it comes to running gear. My favorite place to go for running shoes for my family and myself.
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Shane Neitzey
Fast, friendly and knowlegable. Highly recommended. Fighting plantar fascists and my pain greatly reduced this same day.
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Wendy Bibb
Ian was great. He took the time to find the perfect shoes. I found out I have been wearing the wrong type of shoes.
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Ryan Gettinger
Friendly staff will help you with any thing you need.
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james dyson
Good service