Category: | Pet Supply Store |
Address: | 13241 Gateway Center Dr, Gainesville, VA 20155, USA |
Phone: | +1 571-248-4300 |
Site: | petsmart.com |
Rating: | 3.8 |
Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–6PM |
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Tiffany Miller
Ive decided I am no longer shopping at this location. I have been going to this PetSmart since it opened and the customer service has gone way down hill. Over the last few months I have taken my puppy in once a week to keep up on his socialization. Every time I go in its the same story. Last night two employees were standing at the front register one of them being a trainer. Neither of them greeted me when I walked in the store. When I was checking out the same cashier and trainer where there. My puppy went to greet the cashier giving her a friendly sniff. He was completely ignored. Its a pet store for crying out loud! Youd think the least they could do was give your pup a little pet, but no. I much prefer other pet stores in the area that greet you with a friendly smile and offer your pup a treat. A little customer service goes a long way!
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Angelina Wu
Great pet store, I love it so much I want to work there when I grow up. Their workers are so friendly and nice, they can help you with all your questions and help you select the right animal for you/ food for your animals. Petsmart is very clean and they maintain it very well. They also provide a free weight area where you can weigh how much your puppy has grown. Also if your dog likes milk bones(cracker dog treats) then when you go to the checkout with the cashier you can get one or a few bones for your pal! Their animals are very friendly(some not, just the way that type of animal is), also you can ask them to take an animal out of its cage/aquarium and you can play with them(except for fish). Overall I think Petsmart is a very good pet store, I would recommend you go there too, I hope this helped!
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Helen Lee
I had the worse experience with Banfield Pet Hospital at this location. My dog was in bad shape and required much needed attention. The Vet at this location treated my dog with much disrespect because of the condition he was in. He had an ear infection (we all know how that can smell bad) and a cyst on his neck. The Vet couldnt stop holding his nose from the smell (who does that?!) and told me I had to get my pet groomed before he could do anything to him. I couldnt understand why?! Since they were going to put him under and then they could shave him down. My dog couldnt allow anyone to touch him because he was in so much pain. He was so unprofessional and rude! I will never go back there again!
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Chris Padgett
This store is a really good store. My fiance and I go to a lot of different pet stores here and other places and the store, animals, and staff are always clean and friendly. Of course there is a few people that I think we might of met on the their bad day but everyone has one. The grooming is pretty good too. Ive heard a lot of good comments about the grooming salon and they always are pretty busy. I take my pet there on occasion. I see more rude customers go through the grooming salon then I could handle myself. A lot of times you want to find the right groomer that works best with your pet.
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Tara Flakes
The grooming was terrible! !!! my dog is 10 years old he has had plenty of days at the groomers and never had an injury. I got a call the my dogs was "wiggly" and he had his pad cut and now is in a bandage at the vet. Then for my second dog which is never matted ,they told me he was extremely matted and took his coat all the way down to the skin and irradiated,now his skin is pink. I always went to petsmart in nj for 10 years never had a problem I trusted them with my two dogs and I will NEVER take my dogs in that store again.
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Marianne Herzog
Why spend all your time with one customer on a price check problem, got to register lane, was 7 deep, 2 people helping first guy on price issue, no call for back up, no look up to tell the 7 deep paying customers that hey we r going to be right with u! Walked out. I have better things to do with my time. Run the store better. Might come back. You have way to much competion to not care like you did today.
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Mutti N.
This was the first and last time to use PetSmart. My poodle was unevenly clipped and they added almost 40% to the charge after they were done because they "forgot" to include the services in the original quote. Additionally, turns out that anal gland expression must be specifically requested as it is not actually done with a full groom. It will not be a problem in the future as my pet will never return.
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Veronica Johnson
Took my dog in to have her nails grind, teeth brush and ears clean. Her teeth cleaning is questionable but her ears were definitely not cleaned. There is visible dirt/wax in the outer ear. Took my dog back The tech tried to justify it by saying they dont go in the ear canal but the dirt/wax was in the outer ear. I paid $26 basically for her nails to be grind. Dont waste you money on the pedi plus.
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Rachel Wheeler
Took my Schnauzer to be groomed here and they told me if they find any mats in her beard they would shave it off. Whaaat? I have been going to Petsmarts for many years and have never had a groomer tell me that. We walked out and as we left another groomer said, "How would you like having mats left in your hair?" Rude and unprofessional. Avoiding this place in the future.
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Suenette Edwards
We bring our three rescues, an Australian Heeler, Australian Cattle Dog and Siberian Husky to this PetSmart for grooming/bathing and have had nothing but a great experience. The groomer actually gave us tips on our last rescue, the Husky, that he did not like having his nails/paws touched and that we should work with him to get him used to having his paws manipulated.
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Marjorie Lim
I scheduled my Shi Tzu/Maltese mix for grooming with Brandy at the suggestion of a friend (she also swears by Emily) and she did an amazing job! Some groomers dont know to groom the teddy bear face with his breed, but she nailed it! The girl that got Williams from the back was super nice, but I didnt get her name unfortunately. I think we found our forever groomers.
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Papa Bear
one of the cleanest pet stores ive been in in a very long time. you walk into most places, and you can tell by the smell that its a pet store. not really an issue, simply because of the quantity of animals that naturally are in a pet store. this one? WOW. their up keep is remarkable, and their staff is out of this world. ill go out of my way to go here
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Gregory Kennedy
The grooming department has taken a turn for the worse, this is the second time weve had a bad experience and its been at least 6 months since we were there last. They seem to have gotten ruder, dont really care who you are or try to remember repeat customers. We will not be go back to this Petsmart for grooming again!