Category: | Jewelry Store |
Address: | 11188 Lee Hwy, Fairfax, VA 22030, USA |
Phone: | +1 703-273-4181 |
Site: | personaltouchjewelers.com |
Rating: | 4.6 |
Working: | Closed 10:30AM–6PM 10:30AM–6PM 10:30AM–6PM 10:30AM–6PM 10:30AM–5PM Closed |
MA
Marri Zarlenga
I would definitely never recommend this store for custom jewelry. I had a terrible experience with the owner John who is emotionally fueled, which is ridiculous for a businessperson. I will say the ladies who worked for him were fine and cordial. If you choose to do business with them, make sure you have EVERYTHING written out word for word of your expectations because one area that was lacking was documentation. The issues started when we had a miscommunication of expectations for the pricing of my jewelry [for 2 rings]. The engagement ring came out fine, and never did I say that the craftsmanship was poor, or that it was lacking. Simply put, it did not meet what I wanted; but that did not mean it was bad or that I put his work down. I left the store unhappy with the outcome of the ring, and not receiving both bands, as I had expected. I received no calls within the following week to ask why I was unsatisfied, nor to even follow up on why I did not purchase the band. When I asked to negotiate the pricing for the 2nd piece of my jewelry (band) based on the price he charged me for my engagement ring, we did not come to an agreement. John took my reasons for why I expected a lower price to be “degrading” his work and he said that I could just return the ring for a refund of my money. This was what I intended to do but after speaking with other jewelers they said that it was his job to please the customer, and to make the jewelry that was expected. I had intentions to purchase the wedding band, after my ring was fixed to my liking, and they were minor changes. When I called to express my desires John completely cut me off telling me he had lost sleep over this interaction and that he was highly upset and wanted to be done with me. He said he wanted to stick to the original plan of me returning the ring for my refund. YOU ARE A BUSINESSPERSON AND A SELLER. I AM THE CUSTOMER. YOUR JOB IS TO MAKE ME HAPPY. John consistently told me in almost every conversation we had (about 5) that he was the best in the area, I couldn’t get a better price, his work was outstanding and his job was to please his customers. For someone that talks himself up so much, he surely did not follow through. The credit I give him is his work was fine, but his attitude is ridiculous and I cannot imagine ever having to do business with someone like him again. Good riddance.
ST
Steven Hernandez
John, Anca and Maria at Personal touch are exceptional people to work with. I needed a diamond set while I watched as I have a very OCD grandmother who made me promise to never let the stone leave my sight. I had called over a dozen jewelers before I found Personal Touch. Anca promptly responded to my email and indicated they do offer this service. I called John and found him to be very personable and scheduled an appointment. When I arrived John was ready for me and true to his word let me step behind the counter and explained several aspects of the setting process, the diamond and the proper care and feeding of the finished ring. I also had him change my watch battery while I was there. I am very pleased with the service I received. I dont know what happened with "chief" below but I cant imagine that playing out in the shop with the folks I was with. Maria sent me a very nice follow-up email with some suggested reminders regarding steps I could take to ensure my investment was secure and would last a long time. Johns work setting the diamond was flawless and some of the best Ive seen. He was also very fast and got me in and out in about a half hour. Will recommend to my colleges and friends.
RI
Ric Bergstrom
Personal Touch is the place to go to for Jewelry. There is no better. I have been working with John The Jeweler for all my Jewelry purchases and jewelry service for over 20 years. He has an incredible gift for taking a design that exists only in your head and fashioning it into the metal and stones of your choosing. A sense of style, proportion and detail that is world class. He also does this at a price that is very favorable. You wont find a better combination of value, design, quality and trust. Ric
HA
Habib
I purchased a stone elsewhere and came here with the stone and setting design based on my girlfriends preference. For an extremely reasonable price and in less than 3 weeks they made a gorgeous engagement ring that turned out even better than I had hoped! Super friendly and courteous staff, no attempt at upsell, just helpful people who seem to genuinely enjoy making customers happy. I cannot recommend them highly enough!
A
A Private User
Went to Personal Touch to get a ring set (one main stone and two accent stones) and they finished the job perfectly within an hour for less than what other jewelers in the area quoted. Also, a lot of jewelers wont set pieces if you dont buy their settings, but the were no qualms about it here. Would use again, flawless jeweler.
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Fairfax City Reporter
Lee Hwy’s brightest store carrying a huge number of jewelry designs and custom made show pieces in Fairfax. Excellent choice for engagement rings as well as diamonds and gems. Also presents quality inventory for your investment needs.
ME
melissa pape
John is a great jeweler. We have been working with him for 10 years and he had made us several peices and I have been pleased with his work every time! You will be very pleased with personal touch!
SO
Sonny Esposito
Ive been doing business with John for over 25 years. I would recommend him him to anyone looking for quality jewelry and excellent customer service.
A
A Private User
Johns work is top notch and the service is impeccable. This store far surpasses anything I have experienced in Northern VA.