|Category:||Cell Phone Store|
|Address:||401 James Madison Hwy, Culpeper, VA 22701, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 12–6PM|
Stay away from Verizon in Culpeper! Manager is rude and would not return money owed to me for a returned case! After months of no returned calls, Verizon customer service finally refunded my money owed. My bill was also $30.00 more than I was told-on the third month it increased from $60.00 to $80.00. Manager told me I signed the contract and it was past the date to do anything. Had my calls been returned on time, perhaps it would not have been past the date to do anything. He was very rude! Go to another Verizon-not Culpeper!
I was looking to switch to Verizon from AT&T and I couldnt be happier that my fiancé and I worked with Erick. He definitely made a difference in my first experience and opinion of Verizon. He was personable, entertaining, and knowledgable. We cant thank him enough for helping us with all the little details and for going completely above and beyond to get us the best deals possible. Hands down the best customer service Ive received. Will most definitely return to him for any concerns we may have in the future!
Karin was a very helpful and professional young man. He took the time to try to help me get to my email on my phone and straighten out some other things. It was late when we came in and he stayed late to help both my sister and I. Very kind and is the kind of people that make doing business with your company a pleasure it was a great experience at a trying time in our life
Antwaun was by far the FUNNIEST and most THOROUGH salesman weve EVER had! Super helpful, insightful, incredibly personable and patient. He went above and beyond his job expectations to ensure the best quality experience and answered all of our questions. What a great asset to the company! Its guys like him that keep us coming back to Verizon :)
Erick at Verizon in Culpeper VA is the go to guy for any and all of your wireless needs. I cannot thank him enough for all his time and effort in helping me accomplish anything I need and is always available via text if hes not in store. Worth the drive to see him if you are anywhere close to Culpeper, Va.
Terrible Customer support not helpful at all. All they really are focused on is making money and not helping the coustmer or as little as they can. If you want quality service go to a corporate Verizon store. NOT THE AUTHORIZED RETAILER
Great experience with Erick at the Culpeper, Virginia Verizon store! He saved us money and answered all of our questions in a way we could understand. Would definitely go to him for future cell phone service!
Had the best experience at Verizon ! Erick was ready and willing to help me with my phone, issues, and upgrading! He was incredibly helpful and very pleasant! I will absolutely be back here to shop with him!
Rashad is amazing with tech issues. Spent nothing at the store but he helped me out of a bind in a bad way. He is the go to guy at this location even though he only works here a couple times a week.
Eric is such a nice young man very patient and understanding Ive called him twice already about my phone and hes been brilliant so thankful to have him as my representative in culpeper Verizon store
Came in to pay my bill Erick took care of my bill and took the time to save me tons on it no one has done that before and Ive been paying my bill here for years Im only dealing with him great man.
Pardon my french, but Rashad saved my ass. I was locked out of Facebook and couldnt talk to my family or see the grandkids. He got me back in and made it so I can stay in contact with the family.
Came all the way from Texas where I left my usual phone guy. Rashad is definitely a good alternative. Very knowledgeable and courteous. I told my family that are local to here to come see him.
Antwan Robinson provided excellent customer service, he is extremely knowledgeable concerning his product, and he exhibits the patience of Job. He is without doubt a credit to Verizon.
Rashad treated my husband and I with so much respect and professional courtesy. I was hesitant to ask my stupid questions but he made it all very comforting and was easy to talk to.
I had lost my faith in this Store last time I was here but Eric made all those feelings go away he made me a believer again in this Store I will be shopping with him for now on
Had an issue authenticating apps but somehow and in some way Rashad took the time to help !e understand and download the app I needed. Hes a very courteous and respectful.
Excellent service I would like to thank Amanda for her Assistance and guidance. She is a tremendous asset and made my visit informative and education 5 stars for Amanda!!!
Still waiting, a year later, for my $200 credit for a promotion on the iPhone 5c offered last spring. Hoping that maybe a bad review will get someone on this situation....
Rashad assisted in helping to delete viruses plaguing my phone and my battery life. I had no idea how disruptive they were until he took the time to help an old girl.
Received a warranty issued drive because previous lhobe wasnt charging worried I would lose all data. Amanda wss an angel and was able to transfer my precious photos
Just FYI to anyone wanting to deal with Verizon in any billing capacity: Mr. John Edwards (at this store) will help get you there! Highest rating- he deserves it!!!
Rashad got me the phone of my dreams that no one would ever let me have. My sister refused to let me have one but Rashad got me setupon my own account. thanks again
Rashad helped my wife out with aiding her in changing her passwords. He had to spend a little time with us but he made my wife happy, which in turn made me happy.
Rashad is the best and the quickest sales rep I have had the pleasof working with. He got me back to work in less than 30 minutes and got me a brand new phone.
Eric was a huge help came in with a simple question and he anwsered it flawlessly and then saved me tons on my bill what a gentleman never hoing anywhere else
Eric was amazing he took his time with me explained everything in detail it took awhile Im new to smart phones so patient and understanding thank you so much
The sales rep I dealt with was helpful and got me what I needed quickly. They even exchanged a defective phone that I had purchased with no questions asked.
Switched overt from prepaid and I am technologically challenged. Amanda helped me switch to my first every smarty phone. And helped me set everuthing up.
My new tablet was having battery issues. These guys were able to run diagnostics and get me a replacement via my warranty replacement in a jiff. Thanks.
Was having issues setting up my Verizon headset. I stopped into the store and Amanda was able to help get the program up and running....thanks so much
Excellent customer service....walked in with a dead phone...and walked out with a brand new phone. Amanda was able to assist me with all my questions!
Was in a big pinch list my phone and Eric saved the day turning a nightmare into a great day and helped switched me to my wifes account great help