Category: | Bridal Shop |
Address: | 3810 W Hundred Rd, Chester, VA 23831, USA |
Phone: | +1 804-318-1342 |
Site: | celebritybridalandformals.com |
Rating: | 4 |
Working: | 10AM–7PM Closed 10AM–7PM 10AM–7PM 10AM–5:30PM 10AM–3PM Closed |
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Sheila Dalton
I was excited when I called the day before I knew I was going to be in Chester to get an appointment. Upon my arrival I was greatest very friendly. For the facility I was amazed at the stock of bridal gowns. Those were the pros. I was directed upstairs and told to look around and pick out all or any I liked and they would pull them into the dressing room. After I made my selections no one ever came up to help me. I waited an additional 20 minutes and started pulling them into the dressing room myself with my 11 year old daughter. GRANTED I HAD AN APPOINTMENT FOR THIS! After another 12 minutes I was approached and was asked do you need help flipping and zipping or just zipping. I nicely said just zipping. Out of all 8 dresses I picked out I had no help except my 11 year old daughter I fell in love with one of them but I had to yet wait again like 30 more minutes after I was done to even get a price and I didnt even know what size to get she assumed an 8 which Id prefer to be a smidgen bigger then too small and the 8 was a little big after that I asked how long would it take if I ordered my dress today and I never got a response. This was the worst experience ever. I left in tears because this was suppose to be exciting. It wasnt! No help with anything. I was too upset to even speak. My MIL was with me and she was discussed as well. Its not the fact I had no help getting the dresses into the dressing room but zipping or tieing or buttoning them would of been nice! That way I could of seen the full affect of the dress and also having someone using the clamps to tighten the dress on me I had none of that. I will never consider going there again not even for the groom and his groomsmen.
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MR. JONES
I dont typically wear a suit so when i went looking for one ... I ened up here (close to home.) The staff was friendly and finding a suit to rent was a breeze. I wish they had asked me more questions about the afair i was going to and the time so i would know whats best to wear but goggle helped there. 6pm weeding btw. I picked out a gray 3 piece suit because a friend told me that is whats (IN). The suit came on time no problems, I also ordered it three weeks before the weeding. I picked up and tried it on a (wed) . the coat was to snug and the shoes to big. We sent them back and on (thur) they came in for me to try on and pick up! Again the staff was friendly and eager to help. So (sat) is the weeding.... I put on my suit and realize there is no belt loops... But a clip on ither side of the pants to pull the waist in or let it out ... That took about ten mins to figure out how to use because i was not shown how to but other than than that i looked very sharp. I recived compliment after compliment on my attire all evening from various family and friends . ( who have never seen me dressed up.) I felt like a million bucks and my wife couldnt stop putting her hands on me and staring into my eyes! Thank you Celebrity Bridal for making me feel and look good
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John Skinner
When I was asked to be a part of my cousins wedding, I was torn between a chain type bridal shop and a local one for my tux rental. I stopped in Celebrity since they are so close by, and they were able to take me in right away. They made my problems their problems, got me sized, found my wedding party, tux style, and got me all squared away on the spot. I even told them the wrong wedding date (typical me) on accident and they were able to make the adjustments necessary on short notice to get me the tux I had ordered on time. A+ customer service. I received many compliments on my tux, as some said mine fit me better than the grooms tux fit him! Guess he should of went to Celebrity too! Nice to know that there are still locally owned businesses that are making our community here in Chester a unique and nice place to live & shop. Highly recommend!
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TaShara Simpson
We made a group order of tuxedos for an event and all of them had to be sent back. Jackets either too long or too short. Pants were either way too big or way too small. Clearly this was an error made by the young lady who did the measuring. She never made any effort to apologize and was very nonchalant at pickup as if our time was not valuable when this place is at least a 30 minute drive each way for all of the group members. From my understanding this is the second year in a row with the exact same issues. Maybe they are better at weddings and proms but I personally will never use their services again.
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Tracie Baines
Didnt really have a large selection. You pretty much had to stick with what was offered in the boutique. We somewhat got lost in the business shuffle with only one person working and several customers.
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Frank George
Great personal service! I pass the at least three other rental locations to drive the 30 minutes to Celebrity.
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Aaliyah Hart
I came in days before my prom & she handled my dress perfectly. Very professional & extremely sweet!
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Pete Crockett
The woman who measured me for a tux was very helpful and had me in and out quickly.
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Danielle Wallace
Friendly staff and good selection of bridal gowns.