Category: | Electronics Store |
Address: | 1201 S Hayes St B, Arlington, VA 22202, USA |
Phone: | +1 703-414-7090 |
Site: | stores.bestbuy.com |
Rating: | 3.1 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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Mahiya H
My mother bought an S7 at this store. She also bought a screen protector and the service to put it on the screen. She saw someone put it on the phone. In the evening when I got home, she was showing me her new phone and she said to me they put on the screen protector. I looked at the phone and told her the screen protector is not on it. We looked in the box, in her bag, maybe it fell off. Couldnt find it. Three days after the event, last night she dropped her phone and the whole screen is now shattered. We went to the store, explained ourselves. The manager on duty, Taundra kept telling my mother defensively that she saw when they put on the the screen protector. My mother isnt claiming she didnt. Its just that the protector was not put on her phone. And that may have very well been a mistake on the employees part. All were saying is compensate her for the mistake that a Best Buy employee made. Granted we shouldve probably went back the next day when we realized that there wasnt a screen protector on. But she works far away and so do I. Then came the long memorial day weekend and we figured the store wouldnt be open. In my 10 years of customer service work, Ive never seen this level of unprofessionalism. Theyre not customer oriented at all and very unethical for business. The employees lack training. And it will be the last time we shop at Best Buy.
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A Private User
I bought a new laptop 6 months ago at this Best Buy with a 3 years Geek Squad maintenance and repair contract which costs about half of the price of the laptop, The contract looked very good and promised to take care of my laptop including tune-up every 6 months. Short-lived happiness. I vent in with an optical drive failure and expected to have it solved in no time. "Sorry" said ponytail at the Geek Squad counter. "The origin of the defect might be a virus and we do not cover defects resulting from a virus" but we can do it for $200 anyway - for you $130, how is that?" "But, I said, my repair contract even includes a tune-up - wouldn’t this at least qualify me for a tune-up which would eliminate the problem anyway?" - "Nope - said ponytail" and got backup from a store manager whom of course I called upon. Conclusion: The Geek Squad high cost warranty is totally worthless, because almost any failure you would encounter can be said to be traced to whatever software problem - stay with the manufacturers extended hardware guarantee, Best Buy will only rip you off and offer you nothing. These fraudsters definitely lost my business. They should lose your business too.
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Bryant Delka
Went to return a 40" Samsung TV that arrived damaged from the shipping process (never having anything that expensive shipped again), and was able to come out with the same model TV, brand new, in about 10 minutes. I assumed I would be there for at least half an hour, but the customer service people at this location were outstanding (minus someone who was in their warehouse who didnt want to do his job and help get the replacement TV for me). Apart from that warehouse guy, everyone at the customer service center were very nice and helpful. I think that some of the poor reviews for any Best Buy results from people misunderstanding the terms of their Geek Squad or Replacement/Service plans (as I have bared witness to). I have had nothing but positive experiences with Best Buy over the past decade or so that Ive shopped there, and now that I have recently became an Elite Plus and Gamers Club Unlocked member, I have been reaping some very good benefits from the company. All in all, this Best Buy location has a very good selection of products, and every worker Ive encountered at this location has thus far been nothing but helpful and kind to me as a customer.
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A Private User
!!!!!BUYER BEWARE!!!!!! I went to this location to purchase a Kicker Amplifier ZX 750.1 I did not install or even open the amp right away because my car needed service on the rear and didnt want it to be in the way getting damaged. About 2 months later I come back to have this amplifier (that I paid over $500.00 for) installed professionally. The Installer says itll cost $220 to install and that it would be done in 1.5 hours. I wait there for 3 hours and the install is just beginning! After 6 hours they come back to me and say the the Amp is defective and that they would replace it with a 1000.1 but the 30 day period is over, so there will be no exchange. And oh yea, by the way, that amp is now discontinued and last sold for $149.00. And for the cherry on top, I could keep my broken Defective amp and purchase a new one (the 1000) for $249.00. Basically, they said, send it to kicker and take a hike. Oh, and you now owe us $270.00 for the install, of the non-working amp that we probably broke during installation. Have a nice day! Never again! DO NOT BUY FROM BEST BUY! It truly does not live up to its name!
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A Private User
I love Best Buy but this location is not nearly up to par with what you would expect. First, I had to wait 15 minutes for any sort of help because most of the staff was literally standing around a TV, enamoured with some Michael Jackson dvd. Second, while it is a long story, I payed $700+ for an item that was not eligible for a deal that they had been advertising it was eligible for. All I wanted was an exchange and they tried to charge me a $100 restocking fee. Management basically cross-examined me like they were a two-bit lawyer, saying "well it does not say that on the box" and "well I am sure corporate will take care of you." I left in a rage only to be immediately helped by the Best Buy at Potomac Yard. Really a nightmare experience and while I will never spend another cent there, I would really warn anyone about making big purchases. Other nearby locations are much more accessible and helpful.
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Steve Ellis
Went in to purchase a GPS unit ... knew what I wanted and all I needed was a sales associate to open the case. Waited 10 minutes and asked a technician who was unpacking air conditioners if he could help me and he was kind enough to tell me he was not a sales associate but would locate one. He came right back and said someone would be there in a minute. After a few more minutes he said we would go find someone and finally I was helped. The problem with this is there were hardly any customers and I passed at least 6 sales associates who were standing around talking to one another. When I finally was given the box the sales associate could not figure out how to process a credit card transaction. Amazing! Incompetence and no customer service all rapped up in a 20 minute visit to Best Buy. I will purchase from New Egg or Amazon in the future.
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A Private User
I have tried to shop with this particular store off and on since it opened because of its convenient location but they make it absolutely impossible. 1. They dont answer the telephone. Sometimes it rings so long it disconnects. 2. They cant seem to find any information about what you want- that is if they even know what you are talking about. 3. The store never has what YOU came in there for. (Of course if they had answered the phone and subsequently let you know that your item was not in stock / carried, you would not have had to make the trip in the first place.) 4. They hire a crew of the most inarticulate, "not-ready-for-prime-time" associates ever known. Breathtakingly bad service. I officially give up. If this store is the only source for- whatever, I will do without.