Category: | Appliance Store |
Address: | 109 N Greenville Ave, Allen, TX 75002, USA |
Phone: | +1 214-383-2541 |
Site: | searsoutlet.com |
Rating: | 2.8 |
Working: | 9AM–9PM 10AM–7PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
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Stephen Ternes
We purchased a matching set, Samsung w/d. When delivered the washer did not work. We scheduled repair, and it was deemed defective. We then contacted the store and spoke with Jonathan who assure us that they would replace the w/d with a set from the store that is comparable, just come by and pick it out and if done before 2pm they could deliver/pick-up the same day for out troubles. We came to the store the morning of 10/12 and spoke with the store mgr Rusty. Rusty was immediately defensive, and said that they would not take back the dryer, as it was not defective. I then told Rusty that we purchased a matching set, and have been out of a washer and dryer for over a week, and were assured that we were going to be taken care of today. Rusty would not budge and became more defensive, and tried to throw me out of his store several times, each time I asked him to just calm down and continue working through this to a resolution. He then said he would find a brand-new washer that would match and would have it delivered by Monday. While Rusty was searching for the new-washer, he continued to antagonize me, while I had my son with me, I continue to tell Rusty to stop talking or trying to explain and to please just do his job, and either way at this point, by the service I have received, I would be writing a few letters to the corporate office. At that time he immediately said he was fed-up and doesnt deserve to be treated in such a way, and refunded the money for the washer and dryer, which is what we wanted in the first place, if we could not get a matching set. I am so mortified at the behavior of the store manager Rusty that I will most surely, never, shop at another Sears again. The treatments I received at shopping at a Sears outlet, was the same as if I purchased these items off of Craigslist, which is what I was trying to avoid. Not only did the washer not work, but during the repair, the repair-man pointed out the filter was FILLED with dirt, hair, and what looked like, kitty litter. Seeing that after being promised everything was tested, cleaned, and sanitized. My interpretation of sanitized does not include a filter full of someone elses hair, dirt, and kitty-litter. Now to make things worse, even though we have received a refund, we have to wait 3-5 days for the refund to hit our account, which is another 3-5 days, a family of 5, has to go without a washer/dryer. Mind you this has started over a week ago. All that I have gone through and experienced is exactly what I wanted to avoid by shopping at Sears Outlet. I will be forwarding this correspondence, as well as another, fully documented report, to all major executives, customer service centers, area outlet stores, local community forums and media. I cannot believe the treatment and disrespect I received, as a paying customer at Sears Outlet.
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Raina Kelly
THE WORST. Everything will run smoothly on the sales floor but come delivery time...HAH. They called at 8am the morning of delivery to say that they would come by between 1 & 4...they were on my doorstep two hours later. Once they connected everything they began running the washing machine but left without waiting for it to finish or checking that there are no leaks. Since they didnt connect the unit properly, it leaked. I immediately called the store and the phone rang for 10 minutes before disconnecting. Since this store is "independently owned" <<< shame on this owner <<<< Sears customer service, Sears Cares, and the headquarters couldnt help me. They all tried to redirect me back to the local store and we ALL sat on that 10 minute hold and then were disconnected. 4 hours later a manager of the online branch FINALLY got Sean, "Director of Operations" (jokes) to get on the line at which time he told us that we needed to wait. 54 minutes later he finally gets on the line and rudely says nobody can come back for two days and on that day he cant give me a time frame "the guys will just show up when they show up." So if I could just sit at home all day (again) then they can fix the problem that never shouldve happened in the first place. He claimed hed contact me with more information but, of course, he never did. This is exactly how not to run a business! Its absolutely no wonder the whole chain is going out of business. I would NEVER allow an independently owned store to carry my brand. This store did a terrible job, outside of my sales assistant Chris, everybody else needs to call it quits.
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Rick Lott
You may as well purchase appliances at a garage sale. Once they have left the store, Sears will not stand by them. We bought a dishwasher that was delivered. Since Day 1, it has not run a full cycle. Sears response? Not our issue but you can call the manufacturer. Thanks a million Sears! *Update* After the above review, I was called by the store manager and given information for the seats warranty service group that specializes in Samsung repair. I called and the company sent a local company to inspect and repair the dishwasher. The rep that came out was surprised at the terrible condition the washer was in internally noting that it had previously been used and repaired (poorly) and then returned to Sears where they them sold it to me. They replaced one motor and had to order another motor and circuit board. In the end, I will essentially have all new internals. At this point (4 months) I am still hand washing dishes. The discount on the washer (over new price) is nowhere near worth the hassle and aggravation. A refund of a portion ore all of the purchase price should be given at this point. Buy new or buy elsewhere is my advice. *Last update (as I will never do business here again)* The repair company has declared the unit a total loss and unrepairable. So after 4 months of not having a dishwasher, Sears is going to be keeping my money and I will have to buy another one. Buy at your own risk of you shop here.
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Justin Lee
Melissa, the store manager and her salesman Shaun know nothing about customer service, sales and business in general. We were looking at a 3-piece furniture set which was priced at $2,000 total. Ive negotiated prices at Sears Outlet stores previously, and we offered $1,800. They said that they cannot negotiate. When we had decided to pay full asking price, we gave Shaun our address, which (via El Dorado) was 20 miles away, and via the tollway was 27 miles. He said that they would have charge an extra $50 for delivery because it was beyond 25 miles, even though the El Dorado route would have been less time and miles. Shaun said that while he gets commission on the sale, he was making $2 per item. They refused to work with us, made us feel like the customer means nothing to them, and that they had more important customers and sales to make. I have never had a customer service/sales experience like this before, and would never recommend anybody to this location. We then drove to the Carrollton location on Marsh Ln, and had a completely different experience. The sales team (two managers and a sales rep) treated us very well, matched their online price (which was $50 lower per item than Allen) and offered an additional discount for a floor model. I would definitely recommend the Carrollton location over this one any day.