Category: | Eye Care Center |
Address: | 1248 Lloyd Center, Portland, OR 97232, USA |
Phone: | +1 503-281-6535 |
Site: | local.lenscrafters.com |
Rating: | 3 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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megan riley
Every visit has left me frustrated. Most recently, I came in for an eye exam. After removing my contacts (so I couldnt see any paperwork) I was verbally quoted an eye exam for $109, and was offered an extra eye test for $20. Which I agreed to thinking the total would be $129. But at checkout, I was told by the same person who gave me the initial quote that my eye exam was really $179 and with the extra test, it brought the total charges up to $199. Frustrating to be told two different things by someone and misled in costs... After the eye exam, the optometrist ordered trial contacts for me. I received a call that they arrived at the office and I could come pick them up. Well, I just took time out of my day today to pick them up, and no one in the office could find the contacts. So now I have to wait again for another call and the assurance that another set of trial contacts will be waiting for me in 2-3 days. Which will mean another trip there and another potentially frustrating encounter... Its unfortunate that their customer service is so poor and that I cant really trust what they tell me!
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Brit M
I have been wearing contacts since I was 10 years old and have never been to a more horrible place. I went in for an eye exam because my contact prescription was expired. I told the lady I was very happy with my current prescription and didnt see any need to change it. The doctor change it anyways and made me come back to "try them on." Apparently "trying them on" is an extra $100 charge!!! What ever you do DO NOT let me talk you into coming back. The receptionist were extremely rude and had horrible customer service. I simply asked them to explain the charges and they got very defensive. They told me, "If you dont come back we wont give you your prescription." Pretty much got black mailed into paying the extra fees. Now I know why the doctor wanted to change it so bad. Now my supposed "free" eye exam (because of insurance) has cost me more than just going online and buying through 1800 Contacts. If your going to go to Lenscrafter I would STRONGLY suggest going to the Washington Square location. The doctors and staff there are a little bit better.
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A Private User
Wow, I just wasted about 4 hours of my day with the Lenscrafters inside of Lloyd Center. I spent over 300 dollars there and got home to find that my glasses had a stripped screw, a scratch on the frame and the frame is disturbingly misaligned with the lens, it looks like its about to pop out. I went back up to get the frame replaced but they did not have any in stock. Fortunately they do have a 90 day return period in which I can go to any other location and exchange them and I will definitely be going to a different location. In the mean time I requested the stripped screw be replaced which they said they would do but when they returned with my glasses it was the same screw and only slightly better tightened around the lens at which point I gave up entirely on this particular spot and will be going somewhere else to do the exchange. Im still concerned it may pop out. The only thing positive I have to say about this location is that the employees were nice but for 300 bucks I expect more than that. Avoid this one.
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Chris White
Normally a fan of LensCrafters but Ive had nothing but horrible experiences at this location. After ordering new glasses I wait 2 weeks for frames to be shipped and when I went to pick them up it was the wrong frame style. I had talked to employees on the phone saying they would have the right frames on hold for me when I came in this week. After wearing the wrong frames until the right ones came in, I go in and wait 30 minutes only to find out that the correct frames that had been put on hold for me werent there and someone had put them on display. This is my first pair of glasses and I wasnt gonna pay for the display frame - I was extremely dissapointed with the customer service and professionalism of this location of LensCrafters.
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Levin Manabat
This is a great place to actually get your glasses and the optometrist, Dr. Dale Ogata was funny and made the visit welcoming. I would recommend people to this Lenscrafters. Also, due to it being the weekend, please be patient when actually ordering your glasses and lenses. I have to admit it took a while getting my glasses set up, but the people were very friendly and apologizes to people for the wait. I honestly believe that they were trying their best to get to everyone as soon as possible, but people keep coming in right after the other to either pick up their glasses, order glasses, or get some recommendation as to what glasses they prefer.
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A Private User
HORRIBLE EXPERIENCE!! I waited for an hour after my appointment time then the exam took less than 5 minutes. I spent the next week with splitting headaches. I called the doctor and he told me to come back if the headaches dont go away twice. It turned out he gave me the wrong prescription. I literally had a headache for 10 days even though I was taking ibuprofen the whole time. He just ignored me the whole time telling me it will go away. He refused to even double check the work he did, which took him less than 5 minutes. I have had glasses for 12 years. I know how long a proper eye exam takes. It is definitely longer than he spent.
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Laura K-S
Didnt get my eye exam here but ended up getting glasses in this place. Absolutely loved their attitude. I was able to look around in peace first and when I finally was ready to consult staff they were great. I was dealing with Jennifer who was friendly, knowledgeable and attentive without being pushy. They were quite busy when I was there but Jennifer still had time to explain differences to me and was patient with my endless pondering and trying to make up my mind. She did not push me to pick anything but rather worked with me to come up with the best solution. Was really please. My kind of customer service!
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Jansen Phillips
I am insured I went for glasses and contacts they were very clear on the charges not covered by my insurance. And Dr.Breeden is Awesome felt like I knew her for years I have a severe astigmatism so I have went through three different brands of contacts and finally have found the right ones for me. Throughout it all they were patient and helpfull.my glasses prescription was a little off at first so I was able to see Dr.Ogata the same day right away after letting them know of the problem..I would recommend this location and Day or weekend staff to anyone for a good experience.
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David J Silver
Very disappointing interaction at this store today. I am a longtime Lenscrafter customer who brought a pair of my glasses in today for an attempted repair. I had severely bent the metal frames by lying on the glasses. The optician who looked at my glasses said she was unwilling to try to repair them and handed them back to me. Surprised at her unwillingness to try, I took the glasses to Vision Works, a competitor in the same mall. With a smile, the optician there bent my glasses back to where I can wear them again. Kudos to Vision Works, where I will take future business.