Category: | Appliance Store |
Address: | 7441 N Lombard St, Portland, OR 97203, USA |
Phone: | +1 503-286-4616 |
Rating: | 4.7 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed |
A
A Private User
On Friday I called E&M (after being referred to them by the manufacturer), with a Manufacturer issued "warranty repair authorization number" to have a service tech come out and look at my linnen dryer. They told me the soonest would be on the following Tuesday morning at 10:00 am. At 9:45 Tuesday I received a call from the service tech saying he cant help me. When I asked him to explain why, he said " I havent figured out how to get paid by the manufacturer". I explained I had an authorization number. He said it didnt matter. When I expressed my great dissapointment at being told this information 15 minuits before the service call instead of on Friday when I made the appointment, he said " sorry". When I responded that his attitude didnt seem to indicate that he cared. He said " I really dont"! My wife and I have a professional business where we offer extremely high customer service. It is literally a "shock when we are treated this way.
A
A Private User
We had a great experience with E & M. We finally had enough with our squeaky dryer, called them up, and later that afternoon we our dryer was fixed. It took about 2 hours from problem to phone call to solution. Don - the service guy - was great, fast, and affordable. If youre in St. Johns, call these guys.
TE
Terry Wilson
ALWAYS A PLEASURE TO TALK TO PATTY. KNOWS HER APPLIANCES. THESE ARE FOLKS THAT REPAIR APPLIANCES ALSO. NOT THE BIG BOX STORE. HONEST PEOPLE WITH HONEST ANSWERS!! I HAVE REFFERED MY CUSTOMERS TO E&M FOR YEARS NOW.
MI
Mike Hoffman
Wonderful service when I went in looking for a dishwasher arm stop - went out their way and got it there the same day ($7.50 part) and would not take $10 I offered for saving so much time and hassle for me.
EM
Emilie S.
As good as an appliance repair place can be. I live just down the street and have used them through the years for a variety of services. Good selection of basic appliances, excellent repair services.
TO
Tony Johnston
Amazing Family Owned Company!! I own American Plumbing Services here in North Portland and our office fridge went out. They Totally hooked us up :) Great Company!!!
ME
Melissa Larson
I bought a washer and dryer here. Great guys hauled down my narrow stairway to my basement and that alone very impressive!
TH
theridersedge
They were able to get the parts overnight for my 30-year-old dryer ... thanks Patty
DA
David Mcmurtry
They gave me all the help I needed to fix a 49year old washed without no fuss
JA
Jake Thompson
Don was a true professional. You cannot get better service. Thanks Don.
JO
Jonathan W
Very friendly, helpful advice.