Category: | Bicycle Store |
Address: | 1114 NE Orenco Station Pkwy, Hillsboro, OR 97124, USA |
Phone: | +1 503-610-4105 |
Site: | oscyclery.com |
Rating: | 4.4 |
Working: | Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–5PM |
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Heidi Stephon
I dropped my bike off there a few days ago because I couldnt get the chain back on. The tech told me he would get to it that night or first thing the next morning and it would only take him 15 minutes. I called the next day and he claimed he was working on it right then and that I could pick it up that night. As Im on my way there, they called to tell me they were closing early and that my bike wasnt done. So I called the next day and they told me my chain was broken (it wasnt before I brought it in there) and that it would cost a certain amount for a new chain. They said they were working on my bike at the moment and it would be done that night. While Im driving there, they call me again to tell me they were closing early and that my bike wasnt done. The same thing happened again the third day they had my bike. I called and left a message that night and told them not to work on my bike and that Id be picking it up later to take it somewhere else. I called again the following morning and the tech once again claimed that he was currently working on my bike. He said he never got my message. I go to pick my bike up and the tech tried to charge me $20 for assembly work when all he did was put the back tire back on my bike. He threw my chain out because he said it was broken, but it wasnt broken before I dropped it off. I told him the reason I was picking it up in the first place was because they were being unprofessional, closing last minute and lying about working on my bike. I couldnt believe that it took the tech THREE DAYS to put a tire on a bike. He told me the other tech worked on my bike for a half hour and thats why I owed $20. I refused to pay them anything for doing practically nothing except waste my time and the tech offered to put a new chain on my bike and only charge me for that. It took the tech less than two minutes to put on a new chain and put air in my tires, so Im still confused as to why it took them three days for that to be done. It was nice of the tech to try and make amends and only charge me for the chain, but Ill never go back there and I advise everyone else to stay away.
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Heidi Svenson
Well, to be honest, the guy was friendly at first, but that sure changed. I had my cat with me in a stroller (dont laugh) and I was really stressed out about it.It was her first time in it and it was a Friday evening and people were out and ready to party and super loud and she was kind of freaking out. I only wanted to get her to the pet store and back but unfortunately it was a lot farther than I thought. I stopped in to the Cyclery shop briefly to order a sandwich to go because I had read glowing reviews and I hadnt eaten all day. It was about a quarter to 6 and I knew the pet shop closed at 6 and the Cyclery closed at 6:30 so I asked if I could order and run to the pet shop and come back for the sandwich. He said it was fine. Well - long story long - like i said, I thought the pet shop was just next door - it wasnt. I ended up having to sprint back in a panic, totally worried that he would think I wasnt coming back at all. I did get back before 6:30 and expressed my concern and apologuzed profusely. He had a huge scowl on his face and did not cut me ANY slack! He could see I was drenched in sweat, my cat was totally freaked and I was livid that he didnt shake off his attitude. He even said, "Yeah, well, I had tpo re-heat it in the microwave," Poor baby!! Whatever. I wont be returning. The sandwich was soggy and barely edible and very expensive and I tossed half of it out anyway. What a bust.
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sneha n
I went for the first time to enquire about prices. I was planning on buying a used bike and fix basket to it. There was a lady who attended to me. I showed her the basket I intend to have connected to the bike on my phone. She showed it to the other person working there and told me that labor costs 10$ and and about 40$ for a bike basket. When I took the bike (which was in fine condition except a bit of screeching noises in the brakes) to that place again, some other guy was in the store. He was so rude! He said that the labor costed 40$ in total. I told him that the bike brakes made screeching noises and if he can fix that as well. He gave me like a 95$ quote which included 20$ just to change brake pads . He said that his prices are fixed and he doesnt care that i bought the bike for 55$. These people rip you off, take advantage of people new to the place. They did the same to my roommate. Replaced her tires (when her bike was just about 1 year old and charged her 40$ for labor alone). I went there despite hearing that, because it was closer to my home. I am going to strongly advise against this place to all my friends and colleagues. I have heard couple more bad experiences about this place from people living around orenco station.
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Liza Ross
I want to support my local small neighborhood business, but my two experiences there were bad. Today, I went in earlier to ask about their consignment program and was told there was a $35 to $45 fee, but I am to come back after 1pm when there will be a bike mechanic on staff. I came back. I repeated that there was a fee (which I had no problem about), but the kid behind the counter said yes plus a percentage of the bike sale. The other kid behind the counter told that first kid “no”. They proceeded to disagree, so I left. It seemed really shady. My first experience, last year Spring, there was a happy hour sign, hot dog plus a beer for X amount. I came over with a friend and ask the guy behind the counter that I was interested in the happy hour deal. He didn’t know what I was talking about. I showed him the sign. He then said that they didn’t have hot buns, but offered to wrap our hotdogs in a tortilla. We went for it, but it was super awkward. I want the business to succeed but something needs to change.
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J St
I called over ten stores and this was the only place that stocked a pair of drop bars clamp diameter 25.4mm (used). I went in and he ended up being able to bend back my original bars. So, he actually saved me from having to install bar tape, cables, and brake levers on another set of bars. The mechanic is UBI (United Bicycle Institute) certified. I really appreciated his help and didnt felt like he was trying to overcharge me on anything. I will DEFINITELY be back for any repair needs, because I am especially picky with my bicycle. FYI: Current turn around on spring tune ups is a week and a half, in case youre shopping around. And there is NO food (drinks yes). This is exclusively a bicycle store.