Category: | Electronics Store |
Address: | 3435 Princeton Rd, Hamilton, OH 45011, USA |
Phone: | +1 513-737-3060 |
Site: | stores.bestbuy.com |
Rating: | 3.5 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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John S
When they first opened, a customer service representative asked me my name within the first few seconds after walking up to me, then wouldnt let it go. I kind-of freaked because sales people hardly *ever* do that, unless you are buying a car. It made me think that he needed a friend, real bad. Since then, theyve calmed down a bit, thankfully. Typically, I look through the A/V, Car Audio, Gaming, and their sparse collection of cameras. I have to say that the people who populate the worker positions in the gaming and camera departments really do know their stuff, and will talk with you about gear or games if they arent busy. Ive bought some pretty expensive items from this location. For larger purchases, I do online research then buy locally as I dont want to deal with return shipping or long distance warranty work if I dont have to. It may be marginally more, but for the time and frustration of shipping a TV...you get my drift. The associates have always talked with a degree of expertise and have helped me weigh the pros and cons of one thing vs. another. It seems to me that the only thing that they wanted was for me to make a purchase that was what suited my needs. Oddly, there have been a couple of expensive purchases that have disappeared from their record system. Both items had an extended warranty that I bought. I keep all receipts, so its all good, but it is odd that these things "go missing." I was told that I had to use my BB rewards card for them to stay on my account - which I do, every time. Again, it doesnt make sense that a DVD purchase stays on forever but my TV transaction vanished - until the warrant was about to expire, and I got lots of email and snail mail to re-up it. Im sure that as the other warranties expire, Ill get reminders for those too... I cant discount the experiences of the other reviewers here, but I can say that Ive been witness to a couple of tense exchanges between customers and staff at this location. IMHO (and from way too many years in retail) you get what you give, and if the customer comes in with an unjustified sense of entitlement or heated because they used their laptop as a makeshift butt warmer in their car, the sales people are going to be defensive. No one likes to be talked down to or blamed for things that werent their fault. I edited this review with the intention of lowering the rating down to 3 stars, but when I think about their customer service, I cant say that Ive been disrespected. If anything, theyve been patient with my insistence on over analyzing my purchases. What upsets me a bit, however, is that the system has "lost" the record of a couple of expensive purchases.
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Abbiw Jackson
In specific, I had a terrible experience with SONY Customer Service on a 65" 4k HDR television purchased as an OPEN ITEM from Best BUY the week prior to Christmas in 2016. After 4 months, the tv completely died and would no longer POWER ON. I went back to Best Buy and they suggested I contact SONY due to the amount of time I had the TV, so i did. Initially, SONY was helpful and sent out a tech to fix/replace an LED circuit board inside the TV (about a week after the TV initially died). However, after that proved to be a FAIL in fixing my TV, the standard operating procedure was for SONY to send me a CERTIFIED or NEW TV of the exact same model if available, OR a comparable model if my same unit was no longer available. As it turned out, my unit was no longer available since the 2017 TVs had just been rolling out to the stores. SONY then indicated that they would do an in-home swap with my TV and I would get a newer model, BUT, they needed to see my proof of purchase 1st (something they never initially asked when they took my service call and sent a service man to my house to fix my TV). So I had to wait another day to obtain my proof of purchase from best buy and then email it back to Sony. A day later, SONY called me and said they could not proceed with an in-home swap of my TV because I had purchased it as an OPEN ITEM, and that their 1-year Warranties DO NOT cover OPEN ITEM or "used" TVs!!!! The only thing they could do is offer me 15% off of a new TV if I bought from them directly (GEE THANKS). I was livid to say the least, so I went back to Best Buy to explain this whole situation to them. The original saleswoman I worked with when I originally bought the TV was AS HELPFUL AS SHE WAS THE DAY I BOUGHT THE TV four months ago!!!! I was TOTALLY SHOCKED because she went and talked to her management and they told me that they would switch out the TV with NO HASSLE, just bring back the defective one and make an even exchange!!!!! Mind you, I never purchased the GEEK SQUAD protection that was originally offered to me. And THIS is why I would recommend Best buy as a "10". I have been a customer for close to 20 years now and this was the best customer service experience I have ever had with them!!! Specifically the TV saleswoman (Carrie) as well as the Store Manager( not sure of her name, but I always see her there)! You have a Customer for LIFE in me! THANK YOU!
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Kyle Mortimer
It is very difficult to get anyone on the phone at this store. I had an issue with a recent experience in the store and when I tried to call the store it rang for two minutes before hanging up and trying again. I tried three times with no success. Finally on the fifth try, a friendly Geek Squad agent picked up and was able to get me in contact with the right person. The leadership is very poor. You can sense a lack of moral as you enter the store. If you ask to speak to a supervisor or manager, they will tell the Customer Service agent that they cant speak to you via the radio (walkie-talkie). Management has no interest in dealing with customers. They rather use the employees they oversee as surrogates. All of the regular blue shirt employees were friendly and as helpful as they could be. My advice for Best Buy corporate is to clean house and replace all management at this store or to put them through extensive leadership training. Not so much the latter, "you either got it or you dont." I write this review as a current Best Buy employee from the Chicagoland area. I wish I could have had a better experience here. Hopefully the right people will see this review. Also: the store is pretty small and lacks a lot of common product.
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Brittany Ryan
I wouldnt even give them 1 star if I could... my boyfriend purchased a $800 tv and a $300 sound bar and we were told by the guy working there that the tv came with a tablet which was for Chrome cast. Well we had it delivered and the tablet wasnt in the box, called the hotline and a guy named Travis said that if we visited the store we purchased it from they would be able to order the tablet for us. Get there and talk to someone in costumer service and he acted like I had no idea what I was talking about and told me that the tablet that they displayed with the tv couldnt be purchased in their store?? And that we had to buy it from the manufacturer... doesnt make much sense, and the manager of the store wouldnt offer us any compensation and said we either had to buy the tablet or we could spend $500 more dollars to get a different tv that came with the tablet... dont ever shop here. Workers say one thing and then come to find out its all wrong, misinformation from more than one person, and they dont take care of their costumers.