Category: | Car Dealer |
Address: | 2700 S Washington St, Grand Forks, ND 58201, USA |
Phone: | +1 701-772-7211 |
Site: | rydellchev.com |
Rating: | 4.8 |
Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–7PM 8AM–5PM Closed |
RA
Rachel Balduc
I did test drive a vehicle with Sam and he was very nice and professional. However when I did try to make a deal on a vehicle with him I was not very impressed. I informed him of what the blue book value of the vehicle I test drove was listed as and what I offered on the vehicle was still $500 over the highest of the blue book value. He said that they dont really go by that. Unfortunately that is what the bank looks at when getting a loan for a vehicle. On this vehicle the antenna was broke and he said he thought maybe it was damaged in the car wash at Rydells, but when I asked if they would fix it if I were to purchase the vehicle. He didnt say anything. Now call me crazy but if it was your car wash that damaged it I would think that it would be your company that would fix it.... Granted this is a minor thing and would probably have been an easy fix for your company. Also the headlights were getting hazy (I realize this was an older vehicle and that it what happens) I asked if they could maybe be buffed out...all he suggested was that they have really good stuff "out there" that would buff it right out. Yes they do.. that is why i suggested that maybe it should be done! Again... another minor thing but easy (and cheap) fix for your company. He did also inform me that price negotiating was considered distasteful. I am not really sure what to think of that comment. He gave me his big speech when he turned down my offer that if he were to give me a better price he would be lying to his customers as he promises that at Rydells they give you the best price to start with. He asked if I would like to be lied to as a customer.... which I happened to think was kind of funny. However when looking for a vehicle I would like a sales man/woman to work with me... I realize I am not the customer to come in and buy the $80k Cadillac and I was looking at and $8k vehicle. However Sam did imply that you do not get paid on commission that its based on satisfaction. (which my first thought was it was a line that came from a hooker...but thats beside the point). I did take my business elsewhere. In fact the company that I did go with I ended up spending a few thousand more than what I had planned to spend... Why?!?! Well the sales rep worked with me did not give me any "satisfaction spiel" also he did make me a really good deal and he even negotiated the price with out a load of BS about it being distasteful. When I purchased this vehicle he even came and picked me up from my house so I wouldnt have to worry about finding a ride or getting 2 vehicles home. (Keep in mind this dealer is about 40-45mins away from my house). I didnt care about the price of the vehicle... it was the way I was treated. I still didnt buy an $80k or even a $40k vehicle and I was still treated with excellent customer service. I do have to say everyone was very friendly (after they finally greeted me after I stood at the front counter for about 10 minutes while the people in the little cubical behind the front desk just stared like deer in headlights) And I did think Sam was a very nice guy. :)
JA
James Wyatt
I dropped the car off with Travis Bursinger on Wednesday afternoon around 4pm with brake problems. I told them that the brake pedal would go all the way to the floor with no tension before engaging. I was call thur. around 3pm and told that the car was fixed and could be picked up. I went to pick up the car around 5:30pm They had replaced the front pad and rotors. I paid the bill and went to drive the car home, only to find immediately that the pedal still went to the floor with no tension and that the break trouble light on the dash was still illuminated. I immediately returned the key and told them the brakes still didnt work. I next received a call around 3pm Friday telling me that the rear cylinders were shot and would need to be replaced, it would be another $450. I talked with a service manager, Al Berry, who expressed their apologies for the trouble and agreed to charge me no labor on the second repair, leaving a total of about $230 for parts. I was very happy with that agreement. Then when I heard nothing else from them I stop by at 7pm to see if the car is being done. I am told that they have all the parts but probably wont get to it until Monday. I get a call around 1:30pm Monday telling me the car is ready. When I pick up the car I ask Al why it wasnt ready on Friday. He tells me he gave no guarantee as to when it would be done and that is where it was in the line of customers. He then assured me that he was sorry for the inconvenience and that was why I wasnt being charged for labor. Now I am giving you 3 stars because on Friday I really do believe Al tried to make it right... but I am terribly disappointed that my car was not ready on Friday! remember... I was first told the car was ready on Thursday! I felt that the allowance on Friday for labor was adequate for the problems encountered to that point. Upon my complaints Monday when I picked up my car I was offered a free Gas fill-up. Admittedly I dont think anything would have made me happy at that point. I feel like you representatives did try to appease me, but I dont feel like they really understood how big of w mess this was from my perspective. To be handed the keys to a car where the brakes do not work properly when you just spent almost $300 to have them fixed is a shocking find!!! The car would have been dangerous to drive. I felt that I had to work very hard to get them to understand how put out I was, and then I was left feeling that I should have pushed even harder so that there would have been more urgency in resolving the problem. I work in customer service--15 years in the hotel industry-- I understand the difficulties in dealing with disgruntled customers-- I just feel like with something that was so obviously a mistake on your part, I should not have had to work so hard to get it taken care of.
ST
Steven Murray
I never thought I would be writing a positive review for a care dealer. Until know I have dreaded shopping for a new / used car. However Josh Barker made it pain free. We sold my husbands truck just before moving to Grand Forks as we knew we needed a bigger truck. Once we got settled in the process of finding a new/used truck began coming from California car buying was very high pressure in Grand Forks it seemed to be no pressure the first few dealerships we visited did not seem to care one way are the other if we bought a car from them either no one came to help or the truck we came to look at was sold and they did not bother to ask what we were looking for. Then we found Rydell Cheverolet and Josh Barker. Josh greeted us almost immediately upon walking on to the lot we told him we had walked thru the lot the prior evening and that we saw a truck we wanted to test drive unfortunately the truck had been sold earlier that day. Josh asked what we were looking for we explained that we were looking for a pickup with low miles for under $20k that was in good condition we also explained that if we did not find a used vehicle that meet our needs shortly that we would need to consider buying new he invited us inside so he could search the data base he found 2 options which we test my husband wasnt totally sold on either so Josh offered to show us a new truck did test drive it but we wanted to sleep Josh was fine with that no pressure he explained that he just wanted to help us find the right truck for us and gave us his card with his cell number and said if we had any questions to please give him a call and that if anything came in he would give us a call this was a Thursday evening on Monday I checked the web site for Rydell and saw that 2 trucks that seemed to be what we were looking for showed up I called Joshs cell phone he was not in the office yet but said he would check on the vehicles within 15 minutes he called me back they had both come in over the weekend and he agreed to come in early so we could test drive them before I had to go to work. I had checked the Auto Check on both vehicles as well as Kelly Blue book so I knew they were both priced right we test drove both vehicles and asked for some time to discuss it alone again no high pressure he just wanted us to find the right vehicle after a few minutes we went back in and closed the deal on the perfect truck for us. If you are in the market for a new/used car or truck I would advise you check Rydells and ask for Josh. I know when we need another vehicle Josh will be the first person we will call. Thanks again Josh for helping us find the perfect truck for us at a great price. Teri and Steve Murray