|Category:||Cell Phone Store|
|Address:||36 Hamburg Ave, Sussex, NJ 07461, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM 10AM–3PM|
A Private User
Will never go back!! Had a satellite radio installed. Saturday, installer called to advise my car was ready for pick up. At this time he suggested if the radio was not getting clear reception I would need to return for an FM Modulator. I asked if the modulator could be installed before pick up, he had said yes and notified me of the price. When I called back today to let them know the device was not working properly, he told me to check the other stations if not I needed to return for the modulator. I questioned the fact that I was under the impression that it was installed. He said “no I pulled the car out and it was clear” then immediately had an attitude with me. I would have appreciated and expected the courtesy of them letting me know it was not installed. And I could have done without his attitude today for a mistake he made. Not to mention this is the 4th time I had a device installed by them, where is the customer service?
Wendy, Bill and their staff are the best! I was able to upgrade the phones for both of my children and at a great price. They took their time with us, walked us through the set up and also showed us some great quick tips on the new phones. For anyone looking for a new phone/ipad, etc - skip going to the malls and go see Wendy and Bill ----- Support your local area businesses! The knowledge and personal service you get with Wendy, Bill and their staff is beyond comparison to what you can only "hope" to get at one of these places in the mall. We wont go anywhere else.
My son bought an iphone that I added to my plan. About 6 months later the phone died. I went to my local store and was told there was an error when the phone was added at a corporate location. This local store worked with me and Verizon customer to get things fixed. Customer service tried denying me a free phone because of the original error but with the help of Teresa I got everything sorted out and I got my son a new phone. Without the local store I would have had to either wait 6 months or pay full price. Ill never go anywhere else for my Verizon needs.
The store itself had the phone I wanted and it was live so I could try before I bought it. But the salesperson was not knowledgeable about the product. She didnt know all the features and insisted one I asked about wasnt possible, and I went home and looked it up and it actually is. She was thorough, but took too much time showing me features I wasnt interested in. The whole process took too long to upgrade my phone. In the future I will visit a different verizon store.
The man who worked there was unfriendly and forgot to give all of the packaging to us. The phone did not work properly but when we went to return it they would not take it without all the packaging. He refused to admit it was an error on his part and was extremely rude and condescending when I asked him to rectify the situation. Will now be dealing directly with Verizon instead of small private owned stores such as this one.
A Private User
This place was great! I finally got my first smartphone (Android) here and they had it all set-up with my email before I even left the store. Ive also emailed them a few times with questions and they got right back to me. Gave me some great tips and suggestions on how to use it since I went from a blackberry and was a little confused. Would give them 10 stars if I could! Great job Tri-County!
Loved shopping locally and the owner is extremely knowledgeable and helpful. Great selection of cases too. I was getting my daughter her 1st phone and it was great how they looked at my current plan and told me what would be best for her based on the plan Im on. would definitely recommend and plan to go back for all my future purchases
Great store. The iphone pricing was cheaper than the mall or internet and they had it in stock so they had me all set up before I left including transferring my address book to the new phone and putting on my case. I was impressed with the high tech look of the showroom. Ppl-check this place out for your phones!
Wendy was terrific and the timing was perfect for a new phone purchase. She sat with me, gave me tips and took the time to go over various plans to see what would work best. Im actually saving money on a monthly basis which includes my new phone. Awesome deal. Thank you Wendy and Eye On Wireless.
This place always makes it personal. They never rush me out of the store they always ask me how Im doing. I love everybody that works there. They are very knowledgeable about all phones and technical problems I have. I will always come back here for all my phones and tablets.
Such a helping staff! Never have I felt more welcomed in a store before. There is usually always a member of the family working which makes you feel even more at home! Thank you all so much for helping me every time I walk in the door!
Love shopping locally and having all of my questions honestly answered. Once again eye on wireless took care of my needs. Have and will def shop there again. Very knowledgeable and above all honest.
Got a tablet for the first time today! Sales girl was very good, only took a few minutes! I believe doing business local is important! Will be doing my Verizon business with them for now on!
Brittany helped me switch from my iPhone to a new Samsung! Im so excited! Great store. Friendly staff. Will definitely be back in the future, best Verizon store around.
Brittany did a great job helping my wife and I get new phones. I got the Samsung s5 with a Samsung tab 4! Its great Im excited 5 Stars! Love this place will be back
We finally evolved from the dark ages with the help of wizards Theresa and Amanda Their patient profess plional assistance was invaluable Highly recommended!
The guys in the store are rad and helped me with everything I needed. I left the store with a new phone and a cheaper bill, couldnt ask for more. ༼ つ ◕_◕ ༽つ
I could not be happier with the service I received in this store. Brittany and all other staff wereally great! Love our new phones and tablets
Loved my experience at this store. I have gone here for as long as I can remember and have always received great service. Recommend to anyone.
I have been a customer for many years. I live far away but I always buy from Eye on Wireles because of how they treat their customers.
Eye on wireless is probably one of the best Wireless stores Ive been to in a while my sales lady name was Teresa and she was excellent
The service was great, the owner explained whatever I didnt understand ad nauseum until I got it, and I love the phone they sold me!
Teresa is an excellent salesperson. I came in for an upgrade and walked out with a tablet and a phone for same price with new plan.