|Address:||28 Grand Ave, Englewood, NJ 07631, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 9:30AM–5:30PM Closed|
Mercedes Benz Dealer- Benzel Busch Motor Corp. of Englewood N.J, ---- Their level of Customer Service is beyond Excellent In my years of doing business, I have noticed that most companies’ customer service representatives are for the most part good, until you have actually spent your money. After they have your money then for the most part, the attitude is “to hell with you” especially when issues of any kind with the product arises. And this can be more painstaking and discouraging if you are a black minority. However, it is my immense pleasure to say this concept DOES NOT APPLY to Benzel Busch of Englewood, N.J. This dealership is phenomenal. Their level of service is second to none. I have had the pleasure to have done business with 4 different car dealerships since 2006- Paragon Honda, Manhattan Nissan, Ramsay Infiniti and Ramsay Nissan, and although all these dealers we good, I can honestly and unequivocally say Benzel Busch is the absolute BEST in customer Service, from the Showroom to the Service Center. Sidebar- If you have a problem with your car, there is always a nice loaner car at your service. Having said all of this, I must now say, although they- Benzel Busch offered excellent customer service, to my dismay my brand new car had a few issues which were “driving me crazy”. After a few trips to the store and no resolution, I decided to email the General Sales Manager, Mr. Joseph Herman and Mr. Salvino Architto- Sales Manager about my “distressful issue”. Although I expected a response, I was not expecting a response in 1 day--- Mr. Herman personally called me on day 1, to discuss my complaint and what could possibly be done to alleviate my stress. Mr. Herman and his team went to “bat” for me and within the very same week, they had a resolution to my complaint. During this time I dealt directly with Mr. Joe Herman and Mr. Jim Scott, who at all times were pleasant, professional, empathetic and courteous. - PHENOMENAL CUSTOMER SERVICE. Thus on that note I would like to again express my appreciation and gratitude to Mr. Joe Herman- General Sales Manager, Mr. Craig Fusco- Director Services Department and Mr. Jim Scott- Accounts Representative for everything. THANK YOU.
Chris Taccetta is a rare and exceptional person sans Benzel-Busch. The two together are unstoppable. In President Trumps New America, Benzel-Busch Motor Car Corp. has already exceeded what President Trump expects from corporate America. The hammer feel and the others did not even see it. The politispeak and games were over on election night. Aimed at corporate America to, "straighten up and fly right," rule 27, Mom, with wisdom I will never attain. Rule 1: never drive a car without insurance. #2 : Always file your income taxes. 3 : Never hurt another person. After this, too many for this review. Corporate America, stop thinking of your greed and model Benzel-Buschs "Perfect Customer Experience" rule number one. Also, ironically, the rule which will get you fired once broken, on the spot. Victor Hernandez is the man who leased my 2016 Smart. This man is beyond words in the finance section of Benzel-Busch. Every employ greeted me with smiling faces never before seen by me in the less than the 60 cars I have purchased, mostly new. From young to old, a special group of people who gave me the single experience in a lifetime of buying cars of a perfect car leasing / buying experience. The first and only one. Just one ! I could write a book on this Mercedes-Benz dealership. All superlatives in addition to not one speck of dust on any physical object to a single piece of it, in the air, looking through a window, at the sun. It was an overwhelming day from the time Chris Taccetta picked me up in a new Mercedes-Benz sports sedan, to the time I was bid farewell by Chris and other employ whose name I can not recall, in front of the dealership in my Smart. Benzel-Busch Motor Car Corp. has accomplished what no other dealer in the world has in history. I will expect to see the two brothers with President Trump explaining a large group of greed oriented corporate types, how did you strive when all failed. Simply, put the customer first. When was the last century that disappeared. Thank you for everything. Charlie S.
I hate buying cars. so much so that I keep my cars for at least 10 years. so when my car hit 14, although it was still in great shape, I decided to start looking. Mercedes was not on my radar. I had been looking at Acura, Audi, BMW, infinity and Lexus. None of them seemed to fit me and I really was unimpressed with the sales staff (except for infinity staff--they were also very good). isomeone told me to go look at Mercedes. when I walked in, Jose Perez greeted me and let me just look around. I told him what I was looking for and he took me for a ride. the car was "ok" but it had this weird storage box under the seat. he immediately went and had it removed for me. I drove the car around a little again. liked it but wasnt sold. he gave me all the info I needed without being pushy and told me realistic numbers for the cars I was looking at (not list and now I have to start negotiating). I was adamant I did not want a two door, so he didnt show me any. On my way out, I saw her....the most beautiful silver blue two door. A week later I went back and there she was, still there. Men are not fond of the color so she wasnt exactly flying off the lot. The price seemed too good to be true...but I think it was the female color on a very expensive powerful car. so after a test drive, jose got me some numbers. we spoke with the manager, jason, and he worked a few extras in and showed me the previous prices the car had been listed for. and I got to hear from one of the workers that the car had belong to a little old lady who worked for Mercedes for 40 years and got a new car every year. It only had 4500 miles on it and had been garaged. I got the car at a great deal, felt like Jose and Jason respected that I wanted the car but needed to get a good deal on it, and heres the best part, they continued to help me when I had an issue with the service department a few weeks later. I would totally go back to them and highly recommend them. And I had owned nothing but Acuras for 25 years.
Very Nice facility and welcoming environment. Unfortunately, our last service was not a pleasant experience. my wife took the car for service for malfunction of the trunk. The advisor told her that the car also needed full tune up and complete brakes job. She called me and I told her these two services were done one year ago and they dont need to be done; I told her to let the advisor check in their system for these services; the advisor then confirmed these extra services were done last year. **Surprise!!!** Three is more; after the service was completed - one week later, we got the car; we ended up paying about $2,000. every thing look fine at that moment. few days later, the car seemed to have a nail in the tire; I took the car to ETD tire to get it fixed; the technician there told me the tire had a bubble on the outside wall NOT a nail "he showed it to me". the tire needs to be replaced. I ended up replacing all four tires at ETD. the dealer couldve had this business, only if they did their job right. I am disappointed with this dealer not because I needed new tire "these things happen" but for the service we pay for as we expect the technician not to miss such an obvious problem in any tire; the tires are critical, they support the weight of the entire car. yet, they recommended services that did not need to be done at that time. Thats not acceptable, my wife drove the car on RT 80 & RT 287 for few days with defective tire. My take on this, either technician are not thoroughly inspecting the car or they are just not qualified; the other take would be, the advisor is just including extra services randomly by scaring off the costumers like my wife. I am mechanical Engineer, I understand how the car works and I personally worked on cars during my college days; its just not right to take advantage of the costumers. We have E350 2008; we are in the process of buying new E550; after this experience, I will not buy it from this dealer.