|Address:||255 US-46, Budd Lake, NJ 07828, USA|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours|
I have only been in three times, and each time it an awful experience. Overall, the customer service was horrible, the professionalism lacking, and I could easily gauge that no one wanted to be working due to lack of assistance when asked for help. I dislike giving negative reviews, but I really think it is important that higher management/corporate should recognize the behavior and demeanor that exists at this specific location. Just to give two specific examples: Last visit I asked the pharmacist for a suggestion on an otc medicine - (before I asked the two there were talking a making jokes and trying to not recognize me as I patiently waited at the counter) The male pharmacist straight out told me nothing they have that will work and that my husband had to just "deal with whatever he has". This was my tipping point which made me want to write a public review. The second time I was in was around the holidays to print photo cards. It was not busy and the 3 female associates in the front were gossiping loud about some very personal matters. After having to interrupt their conversation to ask for help, they said the photo person wasnt there to help me. When I went to gather my things out of frustration, they continued to gossip loudly as I walked out - no apologies or goodbyes. I will not be returning and hope the staff at this location gets proper training and supervision going forward! Coming from a retail background and education, this would not fly and management should feel ashamed.
The customer service in this CVS is seriously lacking. I had a $15 in Extracare bucks from being on the advisor panel. The first time I tried to use it, the cashier told me it was already redeemed. So I called CVS extracare bucks and they sent me a different extracare bucks printout. I head over to use it, and theres a problem. Manager comes up and right in front of me said, "looks like its been copied." Referring to the printout Ive been using. My printer was running out of two colors of ink, however the barcode was perfect because it was bright black. Why would you sit there and infer I am trying to do something illegitimate? I responded by telling her I have all the correspondence from CVS extracare bucks to prove it wasnt a copy. I asked the manager for her name and told her I was writing a complaint. She got very tight lipped and refused to respond, only telling me to contact CVS extracare bucks. I walked out with only one thing I planned on buying.
Filled a prescription cost $47.00, later online find out that cvs sells same exact prescription for $ 11.99, call cvs cant get an answer why I paid so much more, put me on hold to speak to pharmacist never came back now I see why they get terrible reviews Ill never set foot in that store again lousy service!!! And I do have Aetna prescription plan
Same as my review of Ledgewood CVS... Open 24 hours although their pharmacy department computers have to do some sort of hours long "update" after midnight, effectively making this NOT a 24 hour pharmacy. Wide selection and good prices. CVS Card Cash is a nice 2% cash back bonus every quarter.
The store is poorly run and staffed with malcontents. The night manager is rude and attitudinal. The pharmacy is slightly better, but slow. Everything is understaffed. Avoid this store.
You pay a premium for dreadful service. Later found out through goodrx that I could get my meds for cheaper, but I will have to wait until my next Rx run to confirm.
Love this location. Great staff, well stocked and organized. I would have given it 5 stars but there pharmacy is no longer 24 hours and that was a tremendous perk.
I love this place service great, got everything pretty much you need, open 24 hours what do you need more. Great prices!!!
Ruth Ann Prosser
Always short staffed. I used to love CVS but Im tired of the long lines....dear CVS: please fix this
Bad service and no professionalism in the pharmacy. They have no idea how to use insurance.
terrible service. pharmacist and staff are horrible and rude. save yourself the agony.
All is good for me. Even service. I would recommend it to others.
I like cvs