Category: | Toy Store |
Address: | 5000 Smithridge Dr, Reno, NV 89502, USA |
Phone: | +1 775-827-8697 |
Site: | stores.toysrus.com |
Rating: | 3.7 |
Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–9PM 9AM–9PM 10AM–8PM |
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A Private User
I dont know if Marlene had just spoken to someone in a red shirt but my experience with their employees has always been great. Just this last time a young guy helped me find a Monster High doll for my sister but they were unfortunately sold out, he did proceed to inform me that the doll I was looking for was extremely popular and is sold almost the hour it comes in stock. However he was so dedicated to helping me out he ordered it for me from their site AND waived the shipping. It came in about three days later. Best. Service. Ever. Next time youre at walmart sit and wait in a section and see how long it takes an employee to ask if you need help.
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Mark Pitchford
Workers are nice managers are completely rude. Asked if they had a toy in stock and the worker went to look for it and asked for management help. Management scolded worker for not being able to do it herself and scolded me for asking like I was wasting her time... Seems like theres a reason their sales are declining. Why would anyone want to go into a store where the employees are completely rude and refuse to help?
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Jonathan
Renos only toys r us and has been here for many many years. Even though its an older location they still manage to update the inside for the most part. I have never had any problems finding help while shopping here. Good selection as expected.
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A Private User
They NEVER have anything that you are looking for! I mean for being the only store in the Reno- Sparks area, you would think they would stay on top of things! Horrible customer service as well! Worst toys r us I have ever been too!
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Michael Reading
I love this Toysrus. It has a great selection of toys, bikes and video games for kids. We bought 2 kids bikes from there and the man who helped even blew up the tires and adjusted the seats for us! Good service!
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EnriqueTheGamingNinja
I shop here all the time and its always hard to find what am looking for but the staff is really friendly and always help me find the things i look for but whenever i call they take minutes to answer
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Ser Pan
very disappointed. the company of this size could do better on updating store hours online. store closes an hour earlier than posted. it ruins all plans, especially with very busy schedule.
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Fielding Cathcart
Im a toys r us kid. basicly a one stop shop for lots of toys for kids. Prices are slightly higher, but the stock is good, and easy to get in and out unless you bring your kids with you.
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Amanda Krider
LOVE THE MANAGEMENT LOVE THE STAFF ALWAYS ENJOY COMING IN. TODAY THEY WERE SO SWEET ILL BE DOING A LOT OF SHOPPING HERE RATHER THAN GOING TO WALMART FOR TOYS OR BABY STUFF ANY DAY !!
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Grant Covington
Ive been finding myself going here more and more lately. If your going to make multiple purchases make sure to sign up for their loyalty program.
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Jonathan Vine
Faren and Will were very helpful in sorting out my return. Will went over and above what I have witnessed from the average retail worker.
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james biesecker
SLOW SERVICE, seemingly poor communication amongst staff when trying to provide simple customer service. Will not shop there again.
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Arun Kanti Chakraborty
They need more staff to guide people, provide suggestions and find things around. Good experience overall.
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Alissa Wilburn
The employees are nice and willing to help me find toys im looking for. Also a very clean store.
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Jason
The store felt dirty and is in of an update. Also, there selection of some items were lacking.
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WhatsItLike !
Finally done reorganizing. The shelves are stocked again. Place feels like a ghost town though.
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carolina barrera
The employees were VERY helpful in helping is find what we needed. Great place!
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Clifton Bruce
People are a bit slow, it took awhile to get checked out.
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Adriana Prado
Dislike location and parking. Store feel too crowded.
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joe salas
Its always dirty and unorganized when I go there
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Stanislav Jabuka
Good selection of toys for kids of all ages.
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Yaneisy Gutierrez
I loved it becuase i get a buch of toys :)
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Amber Bradley
Toys for kids.... What else is better!
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Tiffany Lewis
The employees are more than helpful
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SatoPika: Minecraft PC and Education
Very empty and has tons of toys
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Timothy Keller
lots of toys for my kids..
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Emilio Bunner
Good place for Lego fans
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AJ JACKSON
Best Toys R Us in Nevada!
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A Private User
Huge selection of toys.
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Oneseven pHor2EnE
Toys for da boys.
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shawn smee
Always cluttered
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Пацкевич Александр
Great choice