Category: | Bicycle Store |
Address: | 11700 W Charleston Blvd, Las Vegas, NV 89135, USA |
Phone: | +1 702-823-1680 |
Site: | brokenspokebikeslv.com |
Rating: | 4.5 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5PM 9AM–3PM |
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Jack Behrens
LIFE SAVERS... We were packing up for a July 4th trip and borrowed a friends Yakima bike rack but the friend had lost the straps. After an exhaustive search around town (called every REI, Sports Authority, Sports Chalet, Dicks, Amazon, and eventually Yakima itself) Yakima was supposed to overnight them to me, charged me extra for the morning delivery, and managed to screw it up! On the evening before our departure I walked into Broken Spoke and said "I need solutions not excuses"... Darren said "weve got a couple of Yakima racks at the warehouse, Im running over there tonight, will break them open and you can pick them up at 9AM tomorrow"... Next morning Darren came through for me. The Yakima straps arrived late that night and I brought them over to them. A BIG THANKS FOR SAVING OUR HOLIDAY TRIP!
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Long Le
First visit purchased a hand pump and chunky grips for my Specialized Epic World Cup. Asked the team there if they could adjust my drive train, it was climbing out of gear, still had issues, brought it back and they happily pretty much tuned by entire drive train this time, even adjusting my the alignment of my rear derailleur with my frame and rear wheel. Not to mention my front tire had a leak, they fixed that as well and resealed my tubeless setup. After everything was completed I asked how much do I owe you guys, they replied with "no worries, were good", I even asked a second time, same response. Bike shifting is silky smooth now, front tire sealed no leaks. These guys are pretty much second to none as far as customer and technical service.
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A Private User
Ginny Feb 8 2012 I visited Broken spoke bike shop to get a Retul fit for my road bike. I had been having pain in my arms when I ride more than 50 miles. Kyler listened to my complaints and made adjustments to my stem, the height of my seat and the position of my hands in the hoods. He helped me with my body positioning to help while climbing. I wanted to demo a new seat and he had several which I was able to try while in the shop. I also needed a new tire and he was quite knowledgeable about my different options. I found the shop as well stocked and easy to find what I was looking for. I have ridden several long rides in preparation for a century and the pain in my arm is gone. Thanks so much Broken Spoke!!!!!!
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Josh Harrold
Purchased their tune-up on groupon and a new bike tire. Not sure if they did anything for the tune... There was still dirt on the chain and sprockets that was there when I dropped it off a week ago... Additionally, when feeling chain, sprockets and derailer, no grease had been applied (hands clean after rubbing). Breaks were not adjusted and still make noise when stopping. $60 for a new tire (the cheapest one they had in stock) seems too high as Ive gotten new tires at other shops for ~$25 and they oiled chain and derailer at no cost. Would not go again. **updating from 2 to 1 stars. 2 months later and have ridden the bike all of 10 times (<50 miles after the "tune") and the derailer is not catching at all...
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A Private User
I have to say that this is my favorite bike shop in vegas without a doubt. They have a great selection of bikes from entry level to pro level bikes. Their customer service is the best, as other bike shops have elitist attitudes and barely give you the time of day, Broken Spokes always has a smile. If you are looking for the best road bikes look no further than their selection of Look, Felt, and Orbea which are in equal competition to other top brands, and they offer lifetime tuneups and fittings. Why go anywhere else?
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A Private User
Best bike shop in Vegas! Great staff that cares about their customers. Far and away the best bike "after sale" service policy in town with lifetime tune-ups. They also have a great selection of bikes and accessories and although they didnt have the bike I wanted in stock they were able to have it shipped in in a couple of days. To top it off the retul fitting they threw in makes riding even better. Keep up the great work you have indeed made me a lifetime customer!
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A Private User
Great bike shop! The employees at the Broken Spoke really know their stuff. They have a great selection of both entry-level and high-end eurpoean road, mountain and kids bikes. They are nice and friendly to work with. I had Kyler, their shop manager, give me a Retul fit in the fall and it has really improved my power on the bike (this coming from several BG fits even on the same bike). Next time i I am in Vegas I will definately visit my frinds at the Broken Spoke!
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A Private User
Great staff, perfect location, top notch products and friendly atmosphere. Stopped In to check out this new shop and was very impressed with how clean it was and how helpful the staff is. Great bicycle brands to choose from plus the salesman told me that they give you LIFETIME TUNE-UPS when you buy a bike. WOW! I am definitly getting my next bicycle here. I highly recommend this shop to anyone who is wanting to be valued as a customer.
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Eric Schroder
My girlfriend and I came in today to buy a bicycle. We arent very familiar with biking but really want to get into it. We figured we would be spending between $1000 and $1500 for either a mountain bike or both a mountain bike and a road bike. The employee we spoke with did not have a lot to say, we had to drag information from him. He basically looked uninterested in making a sale at all. Will be buying a bike from another store!
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A Private User
Excellent shop with very knowledgeable and pleasant staff. You can find knowledge in any bike shop around the city but when it comes to having someone treat you like a person, whether you are a seasoned rider or a beginner, it definitely makes it a better experience. Its a great shop and in a prime location, whether you need some extra fuel, gear, or maintenance when you are already away from home, this place has it all.
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A Private User
New to cycling? Stop by Broken Spoke! I had many questions about equipment and nutrition and the staff took the time to answer them all. I had a concern with some of my equipment purchases and they exchanged the product right away. Having a local shop near the start of Red Rock is a benefit to any rider. Thanks for being there Broken Spoke, I appreciate it!
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A Private User
Great store! Knowledgeable, friendly staff who is eager to help you whether your a racer, weekend warrior or just getting into cycling. If you are looking to upgrade or bring up the game in your ride, ask for Kyler, he knows his stuff! The shop is also very community oriented and sponsors some great charitable foundations like Candlelighters. - Max C.
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Jim Walker
Dont waste your $ on the Groupon. I bought one and took my bike in for no shifting. $100 in parts and a week later picked it up,and same problem. All they did was put the new parts on,they didnt do anything else. The worst thing about is they knew they missed it and nothing to remedy the situation. I will not be going back for anything.
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Christopher Yanakos
I was in from out of town and needed a quick service on a universal link. They helped me right away plus I got tons of input on some new roads to ride. they even marked up a map for me. This is a real deal riders shop I will never go anywhere else in Vegas. It doesnt matter if you are a rec rider or cat 1 these guys are awesome.