|Address:||2750 Prospect Ave, Helena, MT 59601, USA|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours|
They are in the middle of a multimonth remodel, moving shelves and products to places youll only find if you wander through the entire store. This translates to much more time spent shopping. The self checkout seems like it will speed your departure -- dont get on it! Saturday and today - the only two times Ive tried self checkout - I spent time standing there waiting for assistance because something doesnt ring up correctly. Heres the best part: we shopped on Sunday and I grabbed some meat seasoning packets because they were only $1. So tonight I say to myself "You should walk all the way across the store and grab a couple more of those $1 seasoning packets. I ring them up and they show $2.18. I push the "call for help" button and this guy comes over. I explain that they are on sale for $1 and rang up $2.18. He explains to me that he cannot authorize a reduction of more than 50%. He says to me "maybe you read it wrong." So he says he can reduce it to $1.09 each, like that is an acceptable solution. I decline his generous offer to only pay $0.18 more than I should and he says hell need to call a CSM - A CMS! Call the regional manger for all I care, whatever you have to do to get the scanner to match the advertised price. So the CSM shows up what feels like 5 minutes later and he tells her what the problem is and again says "maybe he misread it." She expeditiously scans in and prices the two packets for $1.00 each. I hope if I ever work at Wal-Mart, Im a CSM.
Panhandlers at every entrance! And one was screaming at another about how he had already made $70 and would clear $100 before he left for the day. For those of you from the area, than one is an old man who sits on a walker with his sign but stands up and walks around without it just fine! When I told Wal-Mart management, they informed me that there is nothing they can do to remove them since the rules for panhandlers in the state are almost non existent. I was also told a few of the panhandlers were former employees who decided there was more money to be made in less time begging than working at Wal-Mart. Since one of the women (former employee) who begs and lives next door to an associate in the store and whose husband just bought a brand new truck and owns their house, maybe theyre right!! I feel the stress of beggars at your car window takes away the convenience of one stop shopping and makes me prefer to shop elsewhere to avoid the scene there. My advice is to shop elsewhere.
Highly disrespectful clerk demanded I give up a mobile shopping cart I was retrieving for an elderly woman I was escorting as a senior companion. His language with me was a very snide, "Are you done with that cart?" as though I, an able-bodied male, had abused usage for the cart for myself. I explained I was reserving it for an elderly disabled lady, but he was unsympathetic. Just remember what they say about assuming. I offered the lady I was escorting that I would personally buy her the $80 juicer she was there to purchase if she would let me buy it from a more reputable source. She happily agreed. Two stars, instead of one, because of courteous service from other staff. This has not been the first time Ive received downright hostile service from Wal-Mart, and I think it was from the same employee last time too. Todays shopping experience reminded me of the value of shopping local and online from small eBay businesses. Cheaper!
The corporate staff must never shop at their own stores. The new floor plans are so screwed up it is a waste of the shoppers time trying to find products. Examples are the boxes of water flavoring additives are now in the beer and wine section instead of where the bottles of water are located. The raisins and other dried fruits such as craisins are on the snack isles. Why not with the products that are associated with them such as baking items. Too much thinking by the "Higher ups" without really putting on shoppers hats and putting items that go with the products they are used with in cooking.
This is a typical Walmart. The manager at this Walmart refused to price match an item that was not the exact color as an online but matched it every other way online. The online price was about $1 less than what they were charging in the store for an older version of the item, (a Monster High Mini toy.) We got a good deal on some granola bars, here. There is a Subway inside the Walmart. This Walmart is convenient if you are driving down the highway. It is also the only Walmart in Helena. So if you are looking for a Walmart, youre stuck with this one and its ridiculously strict manager.
Its Walmart. About all there is to say. Some classy people as always. They always seem to have 20 checkout lanes, but never more than 3 open at a time. The place is also moving to automated checkout much more than previously. Part of their new renovation included another set of self checkouts on the other side of the store, as well as three self checkouts with actual belts. Its basically a full size checkout lane minus the cashier. I doubt the labor savings due to less cashiers will translate to lower prices goods.
A Private User
This Walmart is great. You still have the same quirks with not enough registers, but the managers are awesome as are the people that work here. I had a ton of help when I had to do shopping for my large family and it took 4 carts. Another time they helped me push when I had two carts. Everyone is helpful, and I can usually find just what I need, (once they stopped reorganizing). It is clean, the restrooms are decent. Nothing disgusting about it at all. I go here almost 2 times a month.
They have or had a 100 percent money back garantee on meat products and when I brought back some cube steaks that I was dissatisfied with the manager wad not only rude and arrogant but he refused to give me a refund. Also when returning an item I was stopped at the front door and accused of stealing the item I wanted to return because I didnt have a reciept. This store rates an F for customer service
Only Walmart in the Capitol city. Always unbelievably busy, Im disabled and there was no disabled parking spots on any day that I went there, I literally had to park like seemed like a 1/2 football field away. Store was clean but disorganized stocking- its automated for crying out loud, how does Walmart as a whole screw up stocking so bad when everything is automated and computerized?
The worst customer service experience Ive ever had. I dont think I have ever had a nice employee help me on the sales floor or at checkout. I have, however, had many very rude employees begrudgingly do their jobs, and occasionally they even include some free heckling. Not a pleasant place to shop.
Parking is always difficult. There are insufficient handicap parking spots. Store is under renovation and its difficult to locate the items you need. The east side express lanes have been replaced with self checkouts. Not cool. Not liking the changes. Will avoid this store whenever possible.