Category: | Motorcycle Dealer |
Address: | 103 Concord Exchange N, South St Paul, MN 55075, USA |
Phone: | +1 651-451-2521 |
Site: | hponline.com |
Rating: | 3.9 |
Working: | Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–4PM Closed |
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Robert Hamm
I took my motorcycle here for a service appointment to do a recall and some warranty work. First of all, the process of making a service appointment left a lot to be desired. Their hours are 10 a.m. to 7 p.m. Tuesday through Friday and 10-4 Saturday, which is relatively standard, but difficult when I work afternoons. They didnt have the recall part in stock so it had to be ordered and I attempted to make the appointment after they received the part. They called when the part came in and I called them back. We figured out a day that would work, a few weeks down the road, but I wasnt given a specific time to be there, so I assume that they dont work on a timed appointment basis. The service writer just told me which day to be there. I also explained that I was having another issue with the motorcycle and the service writer assured me that he had put notes in the work order to have it looked at. When I got to The Hitching Post it looked a little dumpy outside. Its an old inner-ring suburb warehouse-y type building. When they opened I went in and navigated my way through the crammed menagerie of sport bikes and back to the service counter. The service writer knew who I was, like he was expecting me. He asked me for my keys and needed me to sign the work order. When I saw the work order it only had the recall and didnt have anything on it about my other concern. He assured me that they would take a look at it and I handed over my key. I told him it had been pretty loud on the way there so there shouldnt be any trouble hearing it now. For the about the next two hours I wandered around, half-interestedly browsing their one-sided selection. I wouldve liked to have sat down in their one chair, but it was occupied by someone who worked there while he was loafing on his smart phone. While I was waiting around a guy came in and was looking at a small 250cc ATV. The guy was about 65" and Id say a solid 350, like a giant football player. He mentioned to one of the salesmen that he was looking for an ATV for his son and the salesman asked him "how old is your son". The guy said his son was 15. Then the salesman told the guy not only that he couldnt sell him the ATV, but that itd be illegal to do so. The salesman then suggested "a more age appropriate ATV" and pointed to the tiny 90cc child ATVs on the show floor. The salesman mustve not realized he was talking to a guy who was 65" 350 lbs and if he had a 15 year old son he was probably pushing 6 and 250 himself. Just sell the guy a girly pink clown car ATV, Im sure his kid will fit on it just fine and wont outgrow it any time soon. I walked out of the building and saw my motorcycle sitting outside again so I went back inside and weaved my way through the bike menagerie to the service counter. I asked one of the other guys how it was going and he told me it was done. The service writer came back out and gave me my key back. I asked him what they found out and he said "oh, I forgot. Lets go take a look at it". He walked over to my bike and got on, squeezed the front brake lever and compressed the forks a couple times, and proceeded to tell me that it was completely normal for the forks to make a high pitched squealing noise over bumps. He then told me to "put some more miles on it and see if it goes away. Its still under warranty so if its a problem just bring it back in". It has 1,400 miles on it and its done it since the first cool day I rode it out of the crate; its only under warranty for another few months; and wasnt that the reason I brought it there in the first place? Bring it back? Never again.
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A Private User
Staff stinks. If you are a rookie at working with car dealerships, dont go here. The sales staff is a bunch of big smile, high pressure, dealer sharks. They want you to buy all the warranties and bells, whistles and everything else you dont need. Mike H. the lead finance guy, will make you talk to 2-3 different guys while he goes to negotiate your financing, every guy will try and spin some b.s. about why the "stock exaust is horrible on that bike" or "realistically you should change the oil every 300-400 miles". Ive been motorcycling a long time guys, just because I am playing dumb, doesnt mean I am dumb. Just remember this place is a DEALERSHIP and all standard dealership rules apply. They will make you wait, lie and say they need to "talk to the higher ups about your financing" which boils down to.. they will finance you all the parts and labor you could possibly want because that equals profit for them. But if you want say... a helmet included in financing. The helmet purchase wont profit them, so the answer is "the bank said they cant do that" yeah.. Im not stupid enough to think you are really talking to a "banker" at 6:30 PM on a Tuesday. I bought aftermarket parts thru them also, yeah.. better make sure you call them about those parts. ... weekly. Because they certainly wont call you when they come in. The sad thing is... I made this purchase 7 months ago, it was the single most irratating experience with a dealership Ive ever had, and I am still upset about it. I was firm the whole time, stuck to what i wanted and what I didnt want, but the persistance they had trying to get me to change my mind was so intense I can picture alot of people succumbing to this high pressure nonsense. My advice? Dont buy here. The only way to avoid all of this stuff is to pay in cash. Which at least 2/3 of people buying a $10,000.00 motorcycle cannot do.
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David Larson
Having noticed Honda (both for its new cars and new motorcycles) do very little to no Quality Control at the factory, I found this shop to be a breath of fresh air with fixing my warranty concerns perfectly. This was after working with 4 other Honda dealerships in the Metro who I struggled with for over a year trying to get my bike fixed! UPDATE: Jim the guy who fixed my bike above is gone. Things have changed. Made a May 23rd appointment for my bike, at the end of April. Waited the almost 4 weeks and guess what, the supposed licensed dealer didnt have a computer that would interface to my new CTX1300. So then the song and dance began...having them wanting me to take my bike wayyyyyyyyyyyy over to the Hopkins location and leave it off there because their computer "should" work on my bike there they said. Tried working with them on me coordinating a ride in which nothing seemed to work. At this point, now having wasted almost 5 weeks of riding...scheduled an appointment at another dealership (another nightmare!) and then called Honda powersports in CA to find out if dealerships like this are suppose to have the tools on site, to fix relatively new bike like mine. NEVER heard back from them (like many times before) from uncaring Honda in CA on this issue...my guess is, it went to the circular file, as in the past! There ya have it.