Category: | Furniture Store |
Address: | 4250 12th Ave E, Shakopee, MN 55379, USA |
Phone: | +1 952-486-4415 |
Site: | ashleyfurniturehomestore.com |
Rating: | 3.5 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM |
A
A Private User
We have twice purchased large items from this particular Ashley Furniture (First time a full bedroom, living room and dining room set. The second a sectional couch and chaise). The first time things went well and we were satisfied both with the quality of the product and the delivery and customer service. A few of the items were slightly knicked but overall we were definitely satisfied. The second time we went back we found a good sectional at a very reasonable price. Because of the direction of our basement set up we needed the chaise on the opposite side of the sectional. Our salesman told us it wouldnt be a problem just needed to be a special order so it would take a few extra weeks. From the Labor Day sale we were given a delivery date of September 21. September 21 came and went and we hadnt heard anything from them so I decided to call on September 24. I was told by the woman answering the phone that it was now scheduled to arrive October 1 and she was sorry our salesman had not communicated that with us. I said no problem and know sometimes things like that happen. On October 1 we were called by the delivery group to schedule a delivery for the following week. Slightly annoyed that hadnt been communicated either that the "delivery date" is when they get it...not you, I schedule delivery for October 5th. On October 5th the delivery guy leads with "Did they tell you about the chaise" when he arrives to my house. Knowing what he was about to say but having heard nothing from my salesman who clearly had already received his commission and stopped caring about our account I simply replied "No". When the delivery guy came to the store to pick up my furniture he found the chaise broken into many pieces. The delivery guy was very nice and again apologized for the salesman not communicating with me. So an hour later I call the salesman and ask him where the communication breakdown is and share my frustration with the whole process. He tells me it will now have to be special ordered again and could be several more weeks. I ask him to at least waive the delivery fee which he talks to his manager at to his credit they do reimburse me for. A month goes by and I hear nothing from the store. On November 1 I call and the woman tells me that it has arrived and that I need to schedule delivery. She tries to quickly transfer me but before she can I tell her that it is frustrating that again I am the one having to call and ask how long it has been sitting there. She assured me that it had just come in over the weekend and that my salesman just hadnt been in to call me. So I schedule the delivery now for November 6...two full months after we purchased the set. I get that things happen and overall I do like the selection and prices at this store but this past experience has just been very frustrating. Part of the problem is having the salespeople be the ones in charge of tracking and communicating with the customer. Salespeople care about one thing, commissions, and once they have received that their focus becomes the next person in the door that will give them another commission. Ashley furniture needs to change how it does "customer service" if I or anyone in my family will ever be returning to this store.
AL
Alex P
We went in looking for a sleeper sofa. A very nice gentleman helped us out, catching us by the door. Other sales associates were sitting around waiting for the day to end. We found what we wanted and were about to check out. It was $60 cheaper on their website but the sales associate had trouble getting the system to reflect the online pricing so he tried asking Mark Olson, another sales associate, for help and insight. Mark was a cranky middle-aged guy in an ugly, oversized, tan 90s tweed sport jacket and kept giving our sales associate lip about how the system would automatically update itself to reflect the price. Mark was incredibly rude to our sales associate and went back to his computer to look at the stores website. Eventually, our sales associate figured it out with the help of a different sales associate and we were on our way to check out. Mark stopped us and told us we couldnt purchase the sofa sleeper, a $880 or so transaction, for the online price and would have to settle for the in-store price of $940. This was because the sofa sleeper wasnt available to be purchased online (it would say "see in-store"). Quite understandable but we declined to purchase the sofa due to Marks behavior. He was incredibly rude to our sales associate the entire time and seemingly bent on making sure we couldnt save a measly $60. I have no clue why a person like Mark Olson ever got hired, or ever is in the sales business, but he was a toxic, ugly person. Maybe he was mad because it was a bit past closing time on a weekend (maybe you guys should close earlier?) or maybe he was mad he didnt get a sale (maybe he should be engaging with customers instead of sitting on the sofas?) Mark wasnt even there to help us in any capacity and we have no clue why a coworker would come in and ruin someone elses sale with his nonsensical attitude. We felt very bad for our sales associate and were left in a very awkward situation. I would avoid this store mainly because of this particular sales associate, Mark Olson, and I would very much suggest to our sales associate to find a new store to work for. EDIT: They suggested to email them (see blow) and I did, with no reply so far. Im thinking they post these responses to seem to care more than to actually want to do something.
CA
Cassandra H
I originally posted a good review for this location but I must say I have had the worse experience with Ashley furniture, most of the good reviews on here is probably because the rep makes you review your experience on the spot forcing you to feel obligated to give a good review there are so many things wrong with my experiences please bare with me as I am typing via phone the reps at aahley do not like to honor prices you see on their weekly ad they told me the ad online was not theirs until we seen a physical ad at the store with the exact same product i wanted with the exact same price advertised online then they honored it next the coralayne 3 piece bedframe that I ordered was supposedly supposed to be delivered to me 2nd week of March come to find out once it finally came in it got sold out? But how if i already paid for it? The reps at ashley were not very apologetic at all did not accomodate the inconvenience at all instead said it happens and a lot of other people are waiting on it as well they then told me i wont recieve it until THE MIDDLE OF APRIL, so i called th 3rd week of April they told me it still was not there again still very unapologetic about the situation no accommodations said it will be in on the 26th of April so I waited until the 28th gave them a call and they told me i had to wait until the 2nd week of May! Still no accomodations unapologetic did not acknowledge my frustration TERRIBLE CUSTOMER SERVICE i would never recommend this location to anybody unless you like your money and your purchases withheld from you for months, again excuse my grammar I am writing this via phone but if you want furniture I highly suggest to take your business elsewhere.