Category: | Florist |
Address: | 2978 145th St W, Rosemount, MN 55068, USA |
Phone: | +1 651-423-6300 |
Site: | rosemountfloral.com |
Rating: | 4.3 |
Working: | Closed 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–2PM Closed |
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Emily Breen
I had used them once or twice and had a pleasant experience. Then I had a very simple, specific balloon order for my nephews birthday based on what HE would like. And the woman who took the order decided since she was someone elses grandmother that she knew MY nephew better than me or his own grandmother and delivered something other than what I ordered. And when I called and voiced my disappointment, no one called me back to address my concern until I threatened to report them to the Better Business Bureau. And then I got a sullen apology that reminded me of a spoiled child being forced to apologize. And told that since she was a grandma, she thought her way was better and therefore didnt need to check with me before changing my order. When I asked for a refund, she only refunded half of what I was charged. Ive worked plenty of retail/customer service jobs and I am very understanding of mistakes. But when you sit there and tell me that you know my family better than I do....you probably shouldnt be working in a service industry at all. I will never use them again. I hate using ProFlowers and the like, but would use them before Rosemount. UPDATE: I talked to the owner, as I suspected she was not getting the whole story and thought she might like to know what her employee was up to. And she was unbelievably nasty to me. Not just rude, but full on nasty to me! It turns out that the employee lied to her and told her that she didnt have the balloons to complete the order. When I informed Michelle that her employee had told me she did have the balloons but she thought she knew what my nephew would like better, she ignored me and told me she would not give me a full refund as I had requested. She told me to go ahead and call the Better Business Bureau but she was sure they would laugh at me. In fact she told me several times that she was sure people would laugh at me for this. Nevermind that everyone I have told about this in person is shocked that someone would decide they know a customers family better than the customer. Thankfully my bank is amazing and already told me they were crediting my card for the full amount.
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A Private User
HORRIBLE SERVICE! My boyfriend is in the marines and stationed in california so for valentines day he sent me flowers and chocolate that ended up going through rosemount floral. They then delivered them late and without the chocolates. When contacted about the missing chocolates they assured us that "i know my son dropped them off". I had to to go as far to get the security footage from my work to make sure i could prove i never got them but once they knew i had that they were sure to let me come get them when they were supposed to be delivered to me. Once at the shop it got pathetic when the owner tried to tell me that they were delivered still and maybe i didnt see them. The box was bigger than my head, pretty sure i could see them if they were there. I ended up with the chocolate and the flowers in the end but will NEVER use their services again and with luck to those who do.
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Kaleena Marxhausen
Rosemount floral is extremely unresponsive and very difficult to work with. I was planning on spending a very hefty amount of money with my large wedding (20 in the wedding party, plus family, ceremony, and reception) and was told I could only speak with the owner of the store, who was never available anyways then when I finally talked to her and told her it was extremely difficult for me to get in to talk, could I email pictures and get a ballpark price range, etc she told me that "we dont do that" and asked "why couldnt i just make a trip in", when I explained I lived North of the cities and with my work schedule it was too hard to make it in during any normal business hours she said "Well why would you ever use us then?" In a very rude tone. Needless to say.... I WONT!
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Kristin Davidson
I live and work over at Waterford Commons which is very close to Rosemount Floral, I buy flowers for the Residents at Waterford when I would like to send my condolences, when I am thinking of them or for a congratulations! Every time I walk across the street to get my flowers from Rosemount Floral. When I enter in the shop, each time I am greeted with a kind person. I tell them what I think my resident would like and what my price range is. They always return within 10 minutes and have the most beautiful arrangements that look amazing, they are as beautiful as the people I am buying them for. Going forward not only is this and will this be my florist for my wonderful residents but also for personal reasons as well.
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nicolas specht
I have used Rosemount Floral on more than one occasion and have been blown away by their service, i walked in and the OWNER was right there helping me get flower for my wife. I was impressed with the fact that they hand make their arrangements right there on the spot, i asked for a change and with out hesitation it was done. Great service, the shop was clean and tidy, the flower lasted a long time and the price was great! I suggest that you go there if you are looking for quality floral arrangements. I will continue to go to Rosemount floral and suggest it to any one looking for a great place to get flowers and arrangements.
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A Private User
I went into Rosemount Floral and was immediately greeted by the manager of the store and asked if I needed any assistance. She was able to help me with exactly what I had in mind for my flower arrangement. She was extremely friendly and knowledgeable, you could tell she knew what she was doing and loved her job. I would have to completely disagree with the previous comment left by Jeni. I have went to Rosemount Floral many times since my first experience there and would recommend it to anyone! They truly do customize each order and spend time talking with the customer to figure out exactly what they want.
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Jodie Sonterre
Well they did it again. I have used Rosemount Floral numerous times in the past for my daughters wedding, funerals and many other events and I recently had them put together 3 arrangements for an event. The arrangements were beautiful and everyone loved them. I love that fact that I can simply describe what I need and they put together arrangements that are always beautiful and fresh. I am NEVER dissapointed! Thank you Rosemount Floral.
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Bradley Thoennes
This place always does a nice job and I dont understand the negative reviews. I live in a different state from my family so am so glad to have a reliable florist for the holidays when I need something at the last minute. They always send the nicest and freshest flowers and the arrangements are much more creative than an FTD arrangement - also less expensive.
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Laura Broekema
Rosemount floral did all the flowers for my wedding. They turned out absolutely beautiful. I made an error in the number of extra miscellaneous flower we would need and she was able to get several extra ready within hours of our pictures starting. Great experience all around!