Category: | Shoe Store |
Address: | 11523 Excelsior Blvd, Hopkins, MN 55343, USA |
Phone: | +1 952-933-6777 |
Site: | stores.redwing.com |
Rating: | 4.2 |
Working: | 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–5PM 9:30AM–5PM 12–4PM |
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Kirk Williams
I wish I would have read the reviews and comments here before going here to purchase boots. Im a new Red Wing customer and had read online that I needed to size down so I went to the store to get measured for my proper size. While trying on the boots I mentioned they were tight, but the service person said they would stretch when broken in. After wearing for 4 hours my feet hurt so bad I had to take them off. I went to the store to exchange for a bigger size and was flat out told no for an exchange and to wear a thinner sock. When some drops $250 at a store they expect a certain level of customer service. Especially when they are the ones helping you size. Mike and his crew apparently are so focused on the initial sale they dont care about repeat business or reputation.
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Jeff Zwilling
Went in on Saturday to get my first pair of Red Wings. Mike(?) was elite. He measured both of my feet and put me on a computerized fitting machine and got me into the perfect pair of boots. I wasnt ready to drop $240 on a pair of boots that day, so he wrote the size and the model down for me on his card.. No pressure what so ever. I get that these guys are commissioned sales people and I respect that, so when I was ready to buy I made sure to come back to this store. Highly recommend Mike and his staff at this store in Hopkins. Ill be back for some winter boots.
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Dar Rol
Returned a pair of boots here that I had purchased at the Red Wing store. Could not muster a hello, hi, sorry they didnt work out, thanks....nothing. Rolled his eyes when I said I needed to return them. Acted very annoyed I was bothering him with this. This was the MANAGER. Funny I was also ignored and had to ask someone to help me when I was at the main store in Red Wing. Learn customer service. A good experience would have made me want to try again but this bad experience will not.
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Brandon Gagnon
Sold me the wrong size boots. No biggie. When I went to exchange them explaining that it was because I have 2 huge blisters, he basically told me I have no idea how to wear boots and they are fine. Dude, they dont fit. Seemed really irritated that I was there. No problem bro, the next time Im going to spend $300 on f ing boots Ill gladly do it somewhere else. I love Red Wing boots. I will buy another pair, but not from this location.
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TheSixgutstring
Bought a pair $300 boots here. Never wore them. Store had a record of receipt yet refused to do an even exchange for a pair that actually met my needs, rather than what the salesman pushed on me. Called the corporate office and they, in corporate speak, told me to go f*&k myself. Real life situations require real life solutions ... tath is customer service - something Red Wing totally lacks in my opinion.
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Bob Streff
Over the 30 years Ive lived in Minnetonka, Ive bought 4 pairs of boots there. I have to have a 22 mm build on one sole. On the boots that are made in Red Wing, they where able to order a pair and have them build up at the Factory, or I take the boots to Freds Shoe Repair in Hopkins. I have never had a problem with Red Wing Boots. Ive always had good service at the Hopkins Store.
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A Private User
Great place to buy the best work boots on earth! With out a doubt i would buy again, if these boots would ever wear out! Been in these boots for years and have been buying them for everyone in my family. Great customer service, i would recommend this red wing store to anyone i knew who wanted a great pair of shoes for a great price.
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Kyle Anderson
Usually you get either expertise or customer service. At Red Wing, Hopkins you surely will get both. Mike knows his business and he will put you in a great pair of shoes/boots. If youre in the twin cities, buy your footwear here!
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Noelle Gonzalez
Ignored. Walked in around 6 on a Monday night. The only other customer had just walked in before me. I waited for about 15 minutes but was never acknowledged. I was prepared to buy two pairs of boots but I wont be back.
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Matt Himple
Quiet store front, but very helpful staff. Knowledgeable and available we felt important and taken care of. They had the specific shoes (steel toe, safety shoe) that we needed and were attentive to what we wanted.
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Blair B
Great boot store with exceptional service. The salesmen, Alex, knew a lot about the different styles of boots and how the boots were made. He was able to find a boot that fit my work needs. Thanks
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Joseph Jedynak
Mike managed to find a boot and insert that works just right for me. I took a lot of his time but he stayed patient, going to other customers and coming back to me while I was making up my mind.
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Bob Streff
Need a build on one sole, purchased a pair of shoes made in the US. They ordered them from the factory with the build. Highly recommend Red Wing shoes. This store has good custemor service.
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Brant Egertson
Alex set me up with some new 1907 heritage boots. Excellent customer service, these folks really know what they are doing. Thanks again!
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Brick Repair Hernandez
Comfortable and knowledgeable sales. Boots sale themselves, never a bad day. I pair of Redwing makes all your problems go away!
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Jeff Jewett
Will never buy boots here again! Dudes got an attitude and makes you feel like your inconveniencing him. Go to Chets!
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Thomas Shirley
Great boots but the guy is more interested in getting your money than he is in helping you find the right fit
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Thomas Lent
The guy that helped me was really knowledgeable. Which is important when you make an investment like that.
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thomas schuster
Eau more ingested in making money, and throws a snotty attitude when you return a pair of boots...
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Johnathon Mattson McCarty
They were so helpful, i had never owned a good pair of boots but they sure did teach me a lot.
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Little Blind Spot
Best shoes and boots you can buy. And where else can you find footwear made in America?
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Riely !
Friendly staff, its hard to beat the quality of a red wing boot. Well worth the price.
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Zach
Great customer service, was helpful in helping me find work shoes.
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Victoria Wehmeyer
Love the brand. They could use another employee for busier times
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Charles P. Rutherford II
Naturally, it smells amazing. Great service to boot.
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Ryan Sabacky
Great experience. Will be returning again.
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Jay Sivasailam
Super knowledgeable and friendly staff
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Carl Wilcoxon
Quality boots and excellent service.
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tylor schmidt
Great costumer service!
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Katie Wagner
Pretty poor service.
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Chris Ferguson
Excellent boots.
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Anita Komar
good service
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Andy Whisney
The best!
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Cassandra Patterson
good staff