Category: | Cell Phone Store |
Address: | 1270 Promenade Pl, Eagan, MN 55121, USA |
Phone: | +1 651-454-2004 |
Site: | verizonwireless.com |
Rating: | 2.8 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM |
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Hailey Strobel
HORRIBLE CUSTOMER SERVICE. Went in there because I had my phone stolen, they gave me a pamphlet to call a number to get my phone shipped in the mail, and offered no help what so ever. So I went home to call the number and told me I needed to fill out an affidavit...well I have no idea what that is so I thought hmmm... maybe if i go to the Verizon store they can help me...nope. I spoke with the manager so i would assume she would offer some help, well I was wrong. She basically gave me attitude and sarcasm here are a few examples of what she said. 1. Manager: "you need to fill it out and it will be sent to your email" Me: " how long will it take" (I need to know because Ive already gone three days without a phone) Manager: "however long it takes you to get home and get on your computer" (this was in a VERY sarcastic manner) 2. Manager: "You need to give the reason of how you lost it" Me: "It was stolen..." Manager" Lost or stolen, whatever way you wanna go about calling it" Like she was implying that I was lying it was stolen!? 3. The third example wasnt verbal, she just gave me an eye roll. So now I have to fill out this stupid affidavit, and I cant simply just fill it out online... I need to print it and scan a photo ID then upload it onto my computer and send it in to get it reviewed.. which then AFTER I can receive a new phone. Also I do not own a printer or scanner, so how in gods name am I suppose to fill this out and get a new phone. The entire company is whack, and the employees dont seem to care about anyones problems, which is why they are there...........TO HELP US.
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Bobby V
Cause I cant give it a zero It gets a one. First off I love verizon have been with them for years but this store it a discrase to costomer service very rude right to my face the entire time very unhelpful as a managing staff, the sales person I had was fine not bad but not good. The managment in the store the two times I have been there was rediculouse very very rude to me and other customers I can not believe how the treated their guests. This is not a bash on verizon as a whole or their products I love them as a wireless provider but they are loosing money everyday with how this store is run. The best buy acrost the street who was much more freindly told me "You wouldnt believe the amount of customers they send our way" I am sure they are making a ton of money picking up all the costomers this verizon store turns away. Was the single rudest encounter I have ever had while trying to buy something from someone still in awe of it days later. If you are looking to purchase a verizon phone or for help just go acrost the street to best buy they were a breath of fresh air after dealing with the managment of the verizon store. The verizon store was also way over priced with all there products $100 on the phone i was looking at. just really really poor poor comon sence and customer service. STAY AWAY
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Stephen Galligan
Horrible customer service. If you buy something you get service. If your phone fails or needs service you get the shaft. The upsell is endless. They sold me a package for overseas travel only to find out there is little or no service available in Europe. Replacing a failed phone. You are on your own even with a warranty and insurance , and if you do not comply you pay $500 to Verizon. Go to a restaurant on a Friday night without a reservation and wait an hour for a seat - this is how it is on any given day to service for anything - only no area to sit and wait. No phone service to call in for a question - just recorded upsell messages. If you complain that you have been waiting they tell you that it is standard to wait an hour. Arrogant always. The Burnsville office has the same wait times but at least they are friendly. Training classes are always cancelled. May go to conciliation court to get out of my contract.
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John Rees
My wife and I would highly recommend this Verizon location and specifically the Customer Service and Technical Support provided to us by both Gary Meier and Patrick Roach. We had been Verizon users for several years, but we started to have major reception issues when we moved to the Eagan area a few months ago. After numerous visits to this Verizon store and multiple trouble-shooting sessions with both of these individuals, as well as Verizon Technical Support our problem was finally solved. We found both individuals extremely understanding and resourceful in exploring all options to resolve our problem including changing out our phones to resolve the issue. Even with all the frustration and numerous followup discussions, their Customer Service level of support was exemplary and above and beyond what one would normally expect. Gary and his staff really stepped-up to resolve our problem.
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Mike Mesch
I gave 1 star because I couldnt give it no stars. DO NOT GO TO THIS STORE FOR ANY REASON. On 2 occasions I have gone into this store with device issue and had multiple employee refuse to help. They all started arguments with me instead of looking into the issues. They blamed everyone and everything else except Santa Clause for the issues I was having. They have a bunch of people standing around unwilling to take any action to help. They do not care and just want you out of the store. Save them the trouble by not even going in there. Verizon would be a better company if they fired all employees and started over again at this location. They consistently provide the worst service I have ever received anywhere.
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Paul Thelemann
I went in there with a phone issue and the customer service person chastised me for having to many apps on the phone. That was not the reason why I brought in the phone. I left since he did not really want to help me. I called to complain about him to the manager. A week after this, the same person saw me coming into the store, went into the back and then came out with his jacket. He gave a very impolite look and walk out the door without helping me. Minutes later he came back with food. Basically, since I complained about him, he would not help me. Complete jerk. I am being generous giving one star
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A Private User
Ive been in here a few times and the customer service always sucks. I waited for 15 minutes last week before someone acknolwedged me. Its like they are afraid of eye contact. They would walk right past me but not say anything. I think it is because I came in near closing time. I asked one of the employees for help, he said that altough he is little technical knowlege, he assured me that my phone that keep freezing was operating properly. I definitely do not recommend going here.
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Alexander Bourlotos
Salesman let something slip when trying to make a sale on my existing contracts. A phone not under contract only has a charge of $20/mo not 40. In essence, he convinced me not to upgrade as my whole plan will be $120 a month cheaper once the iPads off the plan, and both iPad and phone payment plans are caught up. Wifes phones contract us up in 9/2017. Thatll be the day my bill is the lowest ever. Thanks salesman, for convincing me to spend less money at your establishment!