Category: | Cell Phone Store |
Address: | 2075 Cliff Rd #3, Eagan, MN 55122, USA |
Phone: | +1 651-452-0505 |
Site: | t-mobile.com |
Rating: | 2.7 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM |
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Aundrea Larson
I am a long-time customer of T-Mobile. 15+ yrs. We have a family plan & I had arranged for a replacement phone. I went to the Eagan Store (No. 2239) to pick up phone & transfer my contacts. On February 16th, 2017, I entered the Eagan Store, & was the only customer there at the time. A young woman greeted me & started helping me transfer my contacts etc. into my new phone. She appeared to have some difficulty, & a few times sought the help of the young man who was also working that evening. It was taking a very long time. I was getting warm & took off my coat. There was no bench to sit on, so I walked around the store...not wanting to make her uncomfortable standing at the counter as she was trying to figure out my new phone. A few times I opened the door to check my vehicle & family waiting in my car. Motioning to them that it was taking a bit longer. Imagine my surprise, when the young man told me rudely to "STOP opening the door". He added that I was "messing with their door counter that determines their expected sales quota”. I was embarrassed & quite frankly shocked. He could have said that in sooo many other ways without the anger. He was so annoyed. I think it’s really awful that T-Mobil’s sales team has to be so concerned with this “door counter” & their sales “numbers”, that they feel it necessary to make a long-time customer feel extremely unwelcome. I would imagine that the customer who walked in later, merely to pay their bill in person, really pissed him off too. Another door opened, & no cell phone sale. I did nicely share with the woman who was working on my phone, that I was truly offended, & planning on taking our families cell phone business to another service. I will also be sharing this with T-Mobile’s District Management & Twitter. Color me VERY disappointed.
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Lindsay Carey
I have never done a review until now. This place gave me the worst customer experience I have ever had. I went in with a broken phone, the associate then explained to me that I would have a deductible either way and that I could either do a claim with my insurance or I could use my jump to upgrade my phone. I chose the jump as that would allow me to receive the new phone right then. After getting through the 30+ minute process she says, oh you cant turn in a damaged phone on the jump plan unless you pay a $250 deductible. Well forget that. She then suggests that I can get a loaner phone for $50 and the money will be returned to me when I bring the phone back. Already annoyed I did this. The phone was a piece of crappie to sum it up. Wouldnt stay on or charged, I just dealt with it as I knew my new phone from the insurance claim would be coming in 2 days. When I tried to return the loaner phone I was accused of breaking it as it wasnt working correctly. They also said the sim card slot was damaged and they know it wasnt like that when it was given to me. And if it really wasnt working for me why didnt I bring it back? I was then forced to purchase the phone. I am disgusted with this service and will be switching to a new carrier and will never associate with tmobile again. Horrible service.
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Allan McGraw
Honestly you are better off doing everything online or by calling T-Mobile customer service than going to this location. After waiting more than 20 minutes, I finally got to speak with a representative after she was done talking to her boyfriend, not a customer, who was apparently visiting her at work. This representative AND a manager then proceeded to tell me that I could not port my number to a T-Mobile prepaid plan. They were also unaware that the prepaid plan that Im currently on even existed and tried selling me on the "benefits" of a plan more than twice the cost. They also tried selling me all sorts of things such as iPads and Ipad Minis that I hadnt even mentioned and had no interest in whatsoever. Being very confused and frustrated, I left the store and called T-Mobile customer service from my car and they ported my number within 2 minutes. Amazing that I needed to call India for something so simple.
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Sidney Alliev
Awful customer service. What a joke! I walk in to an empty store to upgrade my phone just to have the reps only assistance be a rude attitude, shrug of the shoulders and "I dunnos". He was really tall and looked like he hasnt shaved or bathed for 3 days. I advised him of the phone I was interested in (Galaxy Note 4), he didnt even care to point out where it is in the store, didnt provide any information on it at all and then when I advised him the pen was missing on the display phone once again shrugs shoulders. I asked him how he can expect me to make a $700+ purchase like this and he just replied "people steal them". It appeared like I was bothering him in the empty store. What a waste of time going there. T-Mobiles phone customer care has a reputation for the poor customer service, looks like the stores appear to follow suit. Dont waste your time.
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Andrew Longtine
Frustrating. Im in the store for the 5th time in 7 months with a billing issue they have promised 4 times that they have permanently fixed. I walked in at 105 and it is currently 136. 2 customers being helped. 3 in waiting besides myself. I wasnt greeted coming in but the guy behind me was 15 min later. I keep wasting large amounts of my time fixing billing issues. I had to take off of work early again to fix it. Very unhappy. I hate going into this store. Same employees that tell me the bill is fixed everytime. - still here 152 they forgot who was next and took the guy who came in after me instead of the guy before me and myself. - 205 a third person started working at 2 and is now helping me
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Sara Lentsch
I do not like the way T-Mobile "locks" their Apple phones. I cancelled my plan over the phone thinking I was good to go but then the new provider had told me that my phone is locked and that I needed to go to the original carriers store. Went into this store and the sales associate was unwilling to even help. Told him my situation and was cut off saying they dont do that, I did mention that they did unlock my husbands previous phone and he said nope wasnt us, by this time I am frustrated. I went home and called customer service and the gal was able to actually help me out. If you have a technical problem call customer service before going into the stores.
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Chuck Riedel
Beware. This is a reseller and sales staff can range from knowledgeable to horrible. First rep we spoke with was very informative and helpful. Second rep was trying to sell us on something we didnt want harder than a used car sales man peddling bad cars. A simple no to one of the sales reps questions and she took a very negative tone for the rest of our time in the store and badgered us the whole way out. If you need to go to T-Mobile in Eagan Id suggest you try the "official" store across town.
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R Huyck
For whatever reason, while the Apple Valley brand has about 400% too many employees, this location only had 2. Total. I was in there the other day trying to resolve what to do with my recently broken phone. I was waiting to hear from someone, so I let another customer in line get help. Once I finally heard back, I waited 20 minutes without a representative being available before I just decided to leave. NEED MORE STAFF.