Category: | Industrial Equipment Supplier |
Address: | 2440 Galpin Ct, Chanhassen, MN 55317, USA |
Phone: | +1 952-949-0765 |
Site: | waytekwire.com |
Rating: | 2.9 |
Working: | 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed |
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Riot Gear
Waytek has a great selection of wiring supplies and fair pricing on most products. The problem is they use an antiquated shipping cost system from the 1980s that leaves you in the dark about prices until after your order is shipped. Its frustrating, feels misleading, and not something you would expect to see still in use today. When placing an order you have to select a shipping method without knowing how much any of the options will cost. After your order ships you get billed what seems like exorbitant shipping costs in some cases. In other cases the shipping charges may be reasonable, the problem is that you have no idea how much it will cost when placing the order. If Waytek cannot figure out how to give transparent shipping costs at the time of purchase then they should follow other companies like DelCity that offer free shipping on orders over $100 or something similar. Getting billed large amounts for shipping and not having any choice in the matter feels terrible as a customer. Its not the way business is done on the internet anymore. I will be looking for another supplier after getting hit with high shipping charges on my last several orders. Im not going to continue ordering from a company that is not up front on the shipping prices, and you shouldnt either. If Waytek would solve this one issue I would order from them frequently and give them a much higher rating. Everything else about the company and the products they stock is great. The shipping issue is extremely frustrating, Waytek please fix it.
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Rick Eldridge
Just made my first order from Waytek and Im pleased. I have read all of the reviews online about them overcharging for shipping. After I had already placed my order of course. And I was a little shocked after they charged me $100 ups shipping on a $600 order. But I waited until I got my boxes before I placed judgement. Shipped very quickly. It came in 4 boxes. I too have a commerical account with UPS so I took the size of the boxes and weight to investigate the cost. I found that they are actually getting a better discount than I am. Probably because they ship more than I do. My cost to ship it to them was $120. $30 per box on average. 10x10x10 box averaging 23lbs per box. So my conclusion is It just cost more to ship this stuff these days. Fedex was almost the same price. Its just high and nothing we can do about it.. I will be purchasing from them again and Im glad I found them. Still cheaper than anyone else Ive found..
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Ryan Pettit
I ordered a small circuit breaker for a project, and their shipping department screwed up my order by charging me about $50 to mail a 3 ounce breaker, without checking with me first about the high shipping rate. They said that they use UPS as their default shipper and that was the rate. BS! The USPS would have only charged $6.73 for the same service. I called to complain, and the girl I talked with on the phone took no responsibility for their error nor showed any empathy. Only after threatening to refuse the package and then charge it back via my credit card did they decide to rebate 1/2 of the shipping cost to get it somewhat more inline with reality. BOTTOM LINE: Be careful ordering from these guys on their website. They do not pay attention to common sense when they ship. They determine the shipping price after you place the order so that they can use the most convenient shipping for them regardless of the cost to the customer.
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Billy Marchant
I should have checked the reviews before I ordered. I found Waytek and decided to try them out. I ordered 100 20 AWG terminal pins and 5 connectors. I was charged a $5 fee due to the order being so small, but I wanted to see about the shipping. As others have stated, they do not give you the shipping costs until after you place your order. My shipping charges for items that will fit inside of a padded envelope was almost $18.00!! What is even better is that they added on a catalog to my order, increasing the weight and shipping charges!! I am thankful I didnt order the 15 spools of wire I was needing. Del City offers free shipping on orders over $100.00. Dishonest business practices!
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Cole Mc Allister
My go to place for electrical supplies. Been dealing with them for years. Good quality brands, not no-name offshore junk. I work with high end vehicles and need quality items that the auto parts store cant supply. Good selection and depth. Plenty of options for most items. Never have things back ordered. Fast shipping. Freight charges are reasonable, especially when factoring the prices of the parts into the total cost. I dont buy $10 worth of stuff at a time and expect it to cost me $2 to ship it. I understand thats not their business model.
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Andrew Harvey
Great selection of products and good customer service. When you have a problem, keep in mind they are usually pretty busy, but they will take care of you. Ive had some disappointments with shipping charges as others have mentioned, but those are typical rates for Fedex and UPS. I usually select Fedex Ground. You can ask them to ship your order in 1 box only or to bend long sticks of heat shrink tubing into a smaller box to save on shipping costs. Just make those requests in the order comments section when you check out.
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Bret Ledford
Waytek has hosed me for the last time on their disreputable shipping charges. I will not purchase from them again, ever. I ordered $48 worth of connectors that were shipped to me in a box 6"x6"x6" and weighed less than a pound, and was charged $16.89. Its no wonder that they do not show their shipping costs at time of purchase like so many reputable internet sellers do. If those costs were shown at time of purchase Im sure many would go elsewhere. I certainly would have.
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John Doe
I too ran into problems with Wayteks shipping policies. Why not USPS? Because its not "convenient" for them, at one time they did use USPS but only for a short time. Why would I place a small order for $15 (2 switches) then be charged $16.73 for shipping using UPS? No thanks, there are other companies out there and they WILL use USPS. Unless its a large order, and I still do place large orders with Waytek, I suggest shopping around.
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Michael Mandzak
Im not a happy camper. I ordered $55 worth of 7 fuse holders, 45 small cable clamps and a 100 roll of 3/8" convolute. I was shocked to see today that I was charged $27 for shipping. I contacted customer service and was told that the convolute makes the boxes large and their shipper now charges by size. Guess what? They all do and this still would have been a third the price to ship anywhere else. What a scam, Ive learned my lesson.
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Michael Dow
Thanks to online retailers packing little items in rather large boxes, UPS has dramatically changed their rate structure. UPS could no longer rely on weight alone, when packing trucks. Now they use an algorithm that involves weight and the cubic dimension of the package. This is not the fault of Waytek or other vendors that ship via UPS. Waytek is still an excellent source for our needs as an automotive upfitting shop.
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rick dixon
terrible shipping scam make sure you get shipping quote before you buy or they will rip you off !!!They charge a handling fee and then they charge outrageous shipping fees after you place your order,you dont find out until after you pay for your order and its shipped!!! 2 small relays for mower cost 3.32 a piece 5 dollar handling charge $12.00 shipping charge its not the price its the deceit !!!