Category: | Mercedes Benz Dealer |
Address: | 4901 American Blvd W, Bloomington, MN 55437, USA |
Phone: | +1 952-837-6300 |
Site: | feldmannimports.com |
Rating: | 4.5 |
Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 8:30AM–6PM Closed |
MA
Markus H
My wife and I purchased a 2010 Toyota Corolla from Feldmann Nissan. First, on the day we wanted to go and see the car, we received a pressure call saying that another customer was coming to see the car. If we put down $500 we could swoop in under them and reserve the car for ourselves. This practice felt very fishy, and we should have known then to walk away from the dealer. Unfortunately we did not, because they had the car we wanted with only 40,000 miles on it. We really wanted to see the car. After coming from Burnsville Walser, and Apple Valley Ford, we were used to fairly pleasant atmospheres in dealerships. Feldmann Nissan felt very depressing. Our salesman, Zac, was the type of salesman who give car salesmen a bad name. Before, our test-drive, I reached up to adjust the rear-view mirror. It was quite wobbly, and I was able slide it off the windshield with no effort. Zac responded, "Oh, sometimes they are supposed to come of like that." Back at the office, during the process of the sale, we inquired about the second key when only one was sitting on the desk. Zac said that there should be one, and he went to check on that. He came back and with only one, and said he would look into that. (In future practice buying a used car, we will make two keys a condition of the deal, however our salesmen implies that there would be a second key, so we didnt think much of it). Further email inquiries were not responded to by our salesman, Zac. After the sale, Zac said that we should go in the waiting room while the car is "being detailed." This was a pleasant surprise, as seeing the car already had a bad wax job by Feldmann, with excess wax left along the pinstriping, and a handprint on the rear seat. There was also a sticky substance in the glove box. (The next day we found three receipts from the previous owner in a compartment on the dashboard). We had to ask Zac twice to tighten the rear-view mirror. When we got the car, clearly it had not been detailed, and was taken to the gas station for the tank to be topped off. The car had no floor mats either, which was odd, because the carpet marks seemed like it they were in it after the car had been vacuumed. (We use aftermarket mats, this wasnt a big deal.) Upon transfer of the title, we signed the appropriate document for a duplicate title, and Feldmann Nissan said they would take care of the rest and did not mention that we would have to drive the title to the dealer for our trade-in. About two weeks later, we received an impolite call asking why we were late bringing them the title. When taking the car in for its first oil change, first, we realized that Feldmann Nissan cut corners and put in 5W-30 instead of the factory recommended 5W-20. This was a cost cutting measure, lowered the cars mileage by about 3 MPGs, and was a little harder on the engine than the recommended oil. Our mecannic also noted that the oil filter was exceptionally tight. I would not trust Feldmann Nissan with a new car, let alone a car from Feldmann Mercedes. In hindsight, I wish I would have paid more and gave my business to Walser Burnsville or Apple Valley Ford. Great experiences at both dealerships, and I will continue to recommend both of them. Feldmann Nissan was the worst car experience I have ever had. ABOUT TWO WEEKS AGO (FROM THIS POST), A RESPONSE WAS POSTED SAYING THAT THEY WANTED TO AMEND OUR EXPERIENCE, AND SOMEONE WOULD FROM UPPER MANAGEMENT WOULD BE CONTACTING US. NEEDLESS TO SAY, WE HAVE YET TO BE CONTACTED, AND THE RESPONSE HAS SINCE BEEN DELETED. THIS CLASSLESS EXPERIENCE HAS MANAGED TO CONTINUE LONG AFTER OUR PURCHASE.
GR
Greg Stein
I have been a loyal customer of Feldmans for a long time. At one point due to the unprofessional service and negligence of their service department I stopped using them entirely and took my business to Sears automotive in Minnetonka even though I live in Edina. Before I gave up on Feldmans customer service I had at least two meetings in person with Greg ( service department manager ) in which I brought up to his attention several concerns: 1. Waiting for a part to come in for one week to find out that the part was never ordered by the service department. Finally getting the part ordered and not being notified by the service writer Chad that the part was in and can be installed. Two weeks wasted ( poor organization and communication ) 2. Brought in my S550 for regular service and among other things specifically asked to check air pressure in the tires. The air pressure was never checked, it was below allowed minimum in all four tires. My pregnant wife was driving the vehicle and had to come back to the service department after being all the way to Lakeville. ( negligence, sub par customer service ) 3. One time I paid for the repair with multiple corporate Visa gift cards and was interogatted at the register by the receptionist on the subject of where the gift cards came from. I left the dealership after I paid and had to come right back as I forgot something. When I returned to the dealership I observed the receptionist showing the cards to the sales person standing by and laughing about it??????? ( unacceptable customer service ) All of those concerns were discussed with Feldmans service department manager Greg to no avail. I discontinued my business with Feldmans altogether. About a week ago my wife had a problem with the engine and due to the close proximity to the dealership she chose to bring her vehicle to Feldmans. Feldmans performed over 5K in repairs. After the vehicle was picked up and driven for few days the entire bottom part that protects the undercarriage came off as my wife was driving on the highway. Needless to say, my wife was very concern with the safety of our children as she heard a dragging noise coming from underneath the vehicle. She rushed to the dealership again. The vehicle was kept overnight. She forgot my daughters dancing shoes in the car therefore my daughter missed her class the very next day and cried for 20 minutes as I had to explain to her that mommy does not have her vehicle. I had a girl from Feldmans telephone me the next day to let me know that the vehicle was ready. I asked her what went wrong and she admitted that the bottom part was never secured properly???? I inquired if it had anything to do with the recent service performed, she said she did not know. Five minutes later she called me to apologize as she found out that service technician made a mistake and as a consequence the cover was not fastened adequately and offered me a free wash. The service is getting worse every year making it impossible to do business with Feldmans. I really hope Mercedes does not send me a survey.
JE
Jennifer Reicherts
I write this as a new owner of a 2012 fully loaded Nissan Rogue that I purchased from Feldmann Nissan. Because Ive never bought a BRAND NEW vehicle before, I did a ton of research of what to buy, how to buy and where to buy. It appeared that I had settled on a dealership in Burnsville until I received a call from Wendy of Feldmanns Internet sales team wanting to talk to me about my interest. I avoided her calls for a few days but I finally answered the phone and Im glad that I did. She was awesome to talk to and it was because of how we clicked in our first conversation was the reason I gave Feldmann a shot. Wendy connected me with Rebecca Yelle, as she thought Rebecca would be the best fit for me. I came to the dealership a bit reserved. Rebecca was great. We test drove the car, I thanked her for her time and decided on the drive home that because of that first experience that I would buy from Feldmann. I called her 2 days later and set an appointment to purchase. Because I had a trade in, I expected the appointment to take several hours. From boots in the door to boots out the door, the entire process took 45 minutes. That included the trade in evaluation, the offer/counter-offer, and final purchase agreement that I was happy with. Heres whats important to say to perspective car buyers about Feldmann: 1. Compared to other dealerships Ive worked with in the past, Rebecca Yelle didnt spend the entire time in the car during the test drive trying to convince me that this was the car for me. She just talked to me about my life, interests, etc. Financing, credit applications, or even payment plans were NEVER mentioned. She only answered specific questions about the car when I asked. 2. When I returned to the dealership with the intention of making a purchase, my sales person maintained that friendliness with me. Her sales manager, Gary, was equally as friendly and gentle. The offer/counter-offer interaction was reasonable and respectful. Ill admit that I was a bit aggressive in what I wanted for my bottom line and was very surprised when it was accepted with enthusiasm by the sales team without any talking around in circles, shady sales tactics of making me sit in the middle of the showroom floor, etc. I felt like the prospect of my relationship with them was valuable and they were willing to make me as comfortable as possible. 3. I came to pick up the car last night and was greeted with smiles, congratulations, and hand shakes by various members of the Feldmann team. My new car had been detailed and was waiting at the front door for me. Rebecca spent a lot of time teaching me about my car, how to work the various technologies, how to pair my iPhone to the bluetooth, and who to call for servicing. At the end, she handed me the keys, gave me a hug and sent me on my way. This was the single most positive car buying experience Ive ever had. I wish I had known of Feldmann in my earlier years.