Category: | Tire Shop |
Address: | 15102 Foliage Ave, Apple Valley, MN 55124, USA |
Phone: | +1 952-432-9233 |
Site: | discounttire.com |
Rating: | 4.2 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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Kristine Ziegler
The team at Discount Tire in Apple Valley is awesome! Excellent customer service!! I got new tires for my 2005 Honda Odyssey there in the fall of 2011 and purchased the flat tire insurance good for 3 years. A year and a half ago, one of my rear tires was not holding air, so I went there to get it checked out. I assumed I had run over a nail and was going to use my "flat tire insurance" to get it replaced. The tech found substantial corroding around the rear wheel rim from the build up of winter moisture and road salt causing a slow leak. They cleaned it off and told me to keep an eye on it. Yesterday, I noticed my front two wheels were low. I had just filled them 3 weeks ago. Could I have run over 2 nails on 2 separate tires? I headed back to Discount Tire even though my "flat tire insurance" had expired. Craeg at the front desk was super accommodating and got me in and out in under 30 minutes. Jonah checked ALL the tires to be sure the back werent losing air and, you guessed it, cleaned the corrosion build up off the front 2 wheel. They didnt charge me a dime! I will definitely be buying my next set of tires from Discount Tire in Apple Valley, of course on a newer vehicle.
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MP Singh
It was below zero and just past 6 PM and I was rushing to pick up my kids. My car gave me warning signal of a flat tire. I pulled it aside and found that the rear tire was losing it pretty fast. I googled nearest tire place using my phone and found this one next to Home Depot, just a mile away from my location. I got there in hurry but front door was locked and guys were closing the registers and switching the lights off. I started walking back to my car then I heard a guy from store opening the door and running behind asking if he could help. I was pleasantly surprised with his commitment. I told him about my situation and he said that no problem, just give him 20 minutes. He pulled rest of the crew and got on the car. In 20 minutes, I was good to go. When I pulled my wallet to pay, they said no, we dont charge for flat tires. If you liked our service buy your next tires from us. My jaw dropped with awe. I could not believe the experience I just had at a tire store. WOW! I cant believe they opened the closed store to fix my flat tire, which they knew they were not going to bill for. This is a text book example of how to build business, win trust and ultimate customer experience. Hats off!!
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Crystal Smith
I discovered a puncture in the sidewall of my tire on Saturday. I went to Discount Tire and they were very busy, but the staff was friendly and helpful. They didnt have my tire in stock but ordered it, and said it would be in Monday afternoon. They called me by noon Monday to let me know the tire was in and to schedule an appointment. I got in at 9:30am on Tuesday. The person helping me walked out to meet me as I parked the car and offered me to have coffee, water in the waiting area and let him know if I need anything else. I had purchased a warranty on all four tires, so I only had to pay $17 for the repair. They got me in and out in less than an hour. The only negative I will say is when I called back on Monday to schedule a service appointment, I spoke with a Brian, who told me there were no same day appointments left. I asked about 9:30am the next day and he repeated a little rudely, no same day appointments. It was 1pm by then so I certainly wasnt asking to come in at 9:30 at night! Plus I had to wait on hold for about 6 minutes.
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Sarah Bares
This place is horrible! Went in while my husband was gone on military duty to get him new tires. The associate tells me I dont need to do anything for the rebate, that its automatic when you purchase the tires and they would be sending me the rebate in the mail. 2 months goes by and nothing, so I called to make sure I didnt have to send anything in and they said "oh no, it should be on its way, give it a few more weeks" so I did. Nothing came. Come to find out they were supposed to give me paperwork to submit to the manufacturer for my rebate to be processed. Found this out after it was too late to submit to the manufacturer. DO NOT TRUST what they tell you/the instructions they give you! I asked repeatedly if I needed to do anything for the rebate and they assured me it was all taken care of. I will never ever go to Discount Tire again and have warned all my friends, family and coworkers about their performance as well!
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Brandon Voigt
Im always impressed with the service at Discount (both Apple Valley and Burnsville locations!). Every time Ive come in for service on my tires, theyve either went above and beyond to assist me with any automotive problems regarding my wheels, or theyve done the service and charged me little to nothing for the work completed. Most automotive service companies like to go at every angle to get more money from the customer leaving us questioning whether we were suckered, got ripped off, or felt like another walking piggy bank vice a valued guest. Ive never felt this kind of treatment from this company, and because of their service (and the prices are nice too), Ill always be a returning customer.
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R Anderson
Excellent customer service! Brought my sons car in after he hit a pothole, front rider-side tire was leaking air. Expecting the worse, I thought the rim or tire may have been damaged but it turned out to only be a damaged valve stem (TPMS). They removed the tire from the car, showed me the leak, rebuilt the stem, retested the tire and put it back on the car... all for No Charge!!! Not sure how they can afford to do that but needless to say I was very pleased and they have gained a new customer. I definitely recommend this business and have already told several friends. Give them a try, I think you will be pleased.
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Alesha Piekarski
I hit a pothole and had bent my rim and my tire was flat. I was referred to Discount tires an Apple Valley and they were so helpful! I was expecting to purchase a new rim and they were all over finding the right one for me but then asked to see it and they ended up just bending it back and saving me a hundred bucks. I had to replace the tire still, ended up buying 2, and they were very knowledgeable and helpful with getting me a great all-season tire without paying a fortune and they didnt push me to get expensive ones or to buy all 4. I will definitely be back to purchase my next round of tires.
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Hugh Betcha
I had been getting my seasonal tire changeovers done here but have found that each and every time I let them do that, they do something wrong. From faulty (leaking) valve stems to missing valve stem caps, they just keep getting the most simple things wrong. Ive yet to be able to go there ONCE for a seasonal changeover without having to return for them to fix something they got wrong. Once they even forgot to put two of my 4 removed tires back in the trunk (nice try guys). Theyve had 4 chances to impress me but failed every time. Time for me try somewhere else.