Category: | Kawasaki Motorcycle Dealer |
Address: | 74 Camelot Dr, Plymouth, MA 02360, USA |
Phone: | +1 508-747-6181 |
Site: | pilgrimpowersports.com |
Rating: | 4.4 |
Working: | Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed |
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A Private User
I bought a bike from them in the past two years and had interactions with many of the employees since. 1.) Sales department (5 stars): Friendly people with a very "no pressure" attitude towards helping the customer. Compared to the other 4 dealerships I shopped at for my latest ride, these guys were by far the best. 2.) Gear/parts department (3 stars): Selection of gear is quite limited. Many middle and high end brands they do not even have a representative sample of. Though they do allow exchanges if sizing is wrong. I felt I would have been just as well off ordering my new jacket online from a place like Revzilla though. Probably would have saved some cash as well. 3.) Service department (2 stars): They were friendly, but quite unprofessional. Theyll tell you 2-3 days, but not hold themselves to any timeline or commitment. It was almost a month. Thats unacceptable. Also, the two times I called to get status updates, they gave the generic "we are working on it". There is no way they were working on it or the work would have actually been done in two days. If they had been truthful, said they were busy, and set realistic expectations, I would have understood. They didnt though and it was a frustrating experience.
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A Private User
My father asked me to send this email because he just doesn’t do email. Two weeks ago my father took a nail to the rear tire of his Shadow. I spoke with Ryan in service and set up an appointment to have a new set of tires placed on the bike last Saturday. We brought the bike in first thing in the morning before the Chapter 225 meeting and Ryan met us at the service door. The tires were ordered and ready to go by the appointment. The bike was handled with care, service treated my father with respect and the tires mounted and balanced perfectly. After bringing the tire pressures down a few pounds, my father said the bike is more comfortable than it has ever been. Thank you for treating my father as a valued customer and thank you for taking good care of his bike. Sincerely, Steve Johnson. VP/Treasurer of Chapter 225 STAR Touring and Riding
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Double R
I can only speak about the sales department. They treated me great, I bought my ninja 300 from them for a great deal. They were fair and took me seriously even though im a kid (22 years old). They even let me test ride a bike even though Ive only had my license for a month. They knew I was serious and excited about the bike. They were completely fair. My only complaint is they kinda messed up the decal sticker, but whatever. Its just a sticker. Im very happy with them. Will buy from again for sure! Small family owned business that cares about their customers.
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Jonathan Zona
Very friendly! Even though they were having computer issues, They made sure I was able to get all the necessary paper work in a very timely manner. I was extremely let down last year by a different dealer, Now I will not shop anywhere other than Pilgrim Power Sports! They have excellent prices on bikes and accessories! Looking forward to future purchases! Thank you Pilgrim Power Sports!
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Dakota Martin
I recommend this shop. They hooked me up with a bike, same day, out the door, even though I had a ton of questions and they were closing. . . or closed. Im pretty sure they sponsor some of the local guys I see jumping over my head at Wareham MX too. I wish they had more bikes but I blame KTM for that issue. They need a bigger factory. Loving my sx150
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Juan Pons
This is a great bunch of guys. They won me over with product selection, value and above all, great customer support. I ended up buying a second bike from them. They have helped me in every way so I cant say enough about them. The guys in Parts are great too; the same can be said for those in the Service Dpt. This was a good call, no doubt.
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Guillaume Saint-Jacques
I had a fantastic experience buying from these guys. The prices are more than reasonable, and they took excellent care of the used motorcycle I bought before letting me take it home. This is my sixth bike, and by far my best buying experience. I came all the way from Boston and it was well worth it!
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Aya Playa
I am very pleased with the staff here! The parts guys and service guys were so friendly and knowledgeable. I Went there with the check engine light on on my 2014 ninja and an engine bolt missing! I left with both problems fixed
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A Private User
Guys are really helpful and pretty quick. I got my bike back from a tuneup she day... Also, a few weeks back my chain was slapping so I stopped by. They tightened it and refused to charge me! Nice people.
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Outlaw 452
Some of the most professional people Ive had the opportunity to work with. I HIGHLY recommend these guys to everyone!
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Bill Guta
Got a couple tires changed. Professional and knowledgable service staff did a great job. Would recommend. KCCO
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A Comment
Terrible service department. Lack of attention to detail. Best word to describe them would be "apathetic."
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Andrew DeMarco
Great guys and got me up and running quickly
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Bill Stella
Service dept needs to wake up
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mark herlihy
always there in a pinch!
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Nick Anderson
Theyve got the stuff.
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Chris Kolacz
Knowledgable staff
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michael giard
Great service
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Burndown 360
Its great