|Category:||Office Supply Store|
|Address:||73 Turnpike St, North Andover, MA 01845, USA|
|Working:||10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM|
This place is really strange, so hot and cold. But I really felt I needed to write something. I have been doing jobs for my business here for years. I would say every single time I had to hound and call beforehand to make sure jobs were done well and right and most of the time they werent. That being said it really seems like the MGMT of the shop is the worst part of it, such as HR/timing. Some of the young women there are very competent and others are just terrible both in training, production & customer service. The woman who I always see there is so nice to my kids but seems very passive aggressive and scattered. I just get the impression there is a whole host of problems here and I can never rely on it. I will be going to Minuteman press in andover from now on. I like to people chances but especially when they are so nice to my kiddos and giving them stickers, but if the jobs not done I cant rely on it. Too much work!
They arent kidding when they say that Staples has everything you need. We usually shop here for back-to-school items as well as paper and ink for our printer and other office accessories. More recently, we discovered that you can get holiday cards here for a very attractive price; you go online, load your photos, and they will have them ready within a day or two. As for this location, the staff is friendly and courteous and the facility is clean and well-maintained. There is plenty of parking but getting in and out of the lot is a little odd; you cannot exit without going behind the store and up to another parking lot.
Absolute worst copy and print experience ever. They didnt even offer to help me when I was standing at their counter until I specifically asked for assistance. Then They refused to help me make business cards in store. Apparently it had to be done online. The reading staples helps me make them all the time. For someone who finds the website confusing, this requirement is ridiculous. Do your self a favor and go to the staples in reading, much more polite, helpful and knowledgable. The staples in North Andover seriously needs to reconsider their copy and print management.
I cant say enough about this store, particularly Lacy and Nancy in the Copy Shop. For my daughters wedding, I went in with a prototype of escort cards, just to see how they would come out. A few weeks later I had them print and cut 80 escort cards on heavy card stock. They also printed and cut 140 menus for me on heavy card stock. I called ahead to make sure they werent too busy. They gave me the royal treatment and couldnt have been more helpful and patient. They took a lot of stress off of me with this project.
I have had repeated poor customer service from Linda in the copy and print center on multiple occasions. I did speak with the GM, Eden and let him know that we will not be using Staples in Andover going forward. I am pulling all future jobs from Staples and Andover and sourcing them to Minute Man Press. They are pleasant to work with and can accommodate the business.
Ive been a staples rewards member for many years and use their services all over the country for business purposes. Ive had great experiences with all the locations, North Andover was not that way. My experience today was the worst Ive had.
The UPS shipping and easy location make this an indispensable business tool in our area. Good selection of everything else a business needs just as you would expect.
A Private User
They have good office supplies, amazing computer leather chairs. Friendly people, would recommend it.
They had what I needed however its another business that if you are white you go last.
Tried to print something for school, tried two different printers, wouldnt work.
Personal does not know their goods and are not competent in general.
Lots of office supplies. Confusing layout. Ok help.
Susan D Portelance
Great staff and fully stocked and clean
Good service... good choice
Good office supply selection