|Category:||Used Car Dealer|
|Address:||249 Centre St, Newton, MA 02458, USA|
|Working:||8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM Closed|
Wow. In a single bound, Stan--new owner of Newton Automotive aka Stans Automotive Inc.--has changed the automatic stereotype of used car salesmen in my book. Honest, fair, and the opposite of pushy, Stan is someone my family will look to do business with again and again. Six months ago, our 20-year-old (yes, TWENTY-year-old) Toyota Camry was finally gasping its last breath. With a preschooler and newborn now rounding out our crew, we knew it was time to upgrade...but we couldnt possibly afford a new car. Enter Stans/Newton Auto. Though we were looking for a decent used minivan at a reasonable price, what we found with Stan was an impeccably maintained 2010 Toyota Sienna with all the bells and whistles we never dreamed of searching for. Looking via USAAs (awesome, incredibly trustworthy) carbuying service, we stumbled across this car, and thereby, Stan and his team. We braced ourselves for the initial call to inquire about the car, anticipating all the unflattering stereotypes of a used car outfit. Instead, we were relieved to find his zero-pressure salesman/finance manager, Zach, on the opposite end of the line, who instantly put us at ease. He told us that Stan only picks up "clean" cars (aka cars without a shady past/history of accidents, etc) for resale at his shop. There was no opportunity to negotiate, but that didnt matter, as Consumer Reports had already told us the price of this model/year/condition was below market value, and to be honest, not having to haggle was yet another relief for these two sleep-deprived parents, newly juggling the joys and challenges of two tiny children. A test drive sealed the deal--the Sienna was just as awesome as presented online--and soon, we were the proud owners of our first real family car. Zach and Stan made the process easy, handling the registration paperwork and expediting things as much as they possibly could. Though a tire pressure alert light caused us some concern during the test drive, Stan assured us if we had any issue with it post-sale, he would make it right. And he stood by that--even when our overburdened, overwhelmed plates caused days to become weeks and even months before we could fully address it. Six months later, we cant imagine life without our beloved all-wheel-drive (!) Sienna, and we still cant believe our good fortune at finding Stan, Zach, and Newton Automotive. (Bonus that they also provide full auto repair services if we ever have that need!) Were keeping an eye on our other aging-but-hanging-in-there car, and when it ultimately moves on, we know where to look for a great deal and great service. Without reservation, I would recommend Newton Automotive Services / Stans Automotive, Inc. to absolutely anyone.
This is a response to my wife comment below: You are welcome for my wonderful review, but I believe you got everything wrong on your response. You didn’t refuse to fix my car and I got mad, instead you should tell people the truth and I know that’s not your forte. You actually didn’t keep your promises to fix my car for the things that should have been fixed when you handed the car to me anyways. It’s not me that is making your JOB Difficult, its actually the dishonest business your are running on daily basis. Dealers like you are probably giving other dealers bad reputation as well. Is it my fault that you kept lying to me since April that I purchased the car without getting anything done? Airbag light? Changing the car miles from 126000 to 114000 when you fixed the cluster ? The window that you were going to fix the passenger headlight looking aside ? Is that normal that after you got in an argument with me you took the car on the street and drained the oil and coolant so the car could burn and maybe kill me and my wife as well ? Also that you told me before I left your garage be careful on the road ? Is it my fault that when I bought the car I re-mentioned everything to Stan as well and I asked him to give me everything in writing and refused to do so, and said to me we are not that kind of people? Do you think that’s a normal way to run a business? I understand you are dealing with some crap right now which came as consequences of the way you are running your sketchy business. However, I am dealing with some crap too now that I don’t know what to do with this car and don’t feel any safe to drive it at all after you threatened “ be careful driving”. NOW I am paying monthly car payment and insurance for a car I don’t feel safe to drive after you destroyed the car instead of fixing it. Its fun to be me huhhh. I cant believe there are people in this world you give your money to and whatever they ask for to make a clean business, and at the end they want to screw you up on everyway. You are one of them Joseph
5 stars is an underestimate to grade this business and the people running it. I have never had such an amazing service and car shopping experience before. Ive always associated mechanics and car dealers with conniving and pushy salespersons but these guys are the opposite. I stopped by for an inspection sticker and oil change for my car, while I was waiting I decided to check out some of the wonderful cars that have on their lot and got a chance to sit in every single one of them without being convinced what is the best one for me. Stan and Joseph were kind enough to give me a lot of information for their inventory and the financing and service options they offer. Everyone likes luxury cars but not everyone can afford them! This place makes that happen. Now, people keep forgetting that buying an used car always comes with an increased possibility for issues but If you want a worry free ownership ask them for the extended warranty they have and how ready they are to go above and beyond to get the issues fixed. I have been very satisfied with the services on my current car and soon enough I will be making my BMW 5 series purchase from them as I fully trust these guys. I suggest to stop by and pay them a visit and see it for yourself. I would highly recommend this place to all my family and friends as it represents a business of hard-working honest people who care about their customers and the future of the company they represent.
I went here to get my car inspected after reading so many positive reviews online. I dont know much about cars, so I was hoping for friendly people and a simple explanation of what was going on. My car failed both the safety and emissions portion of the test, and the guy refused to explain to me why. He told me that if I wanted an explanation, he would have to charge me for an official diagnosis. Now I may not know much, but I find that to be completely unacceptable and rude. All I wanted was an overview of what went wrong so that I could go get it fixed. After making the necessary repairs, I went back for my retest. Even though I had called ahead and was told that there would be time to see me later that day, I was abruptly refused service when I arrived at the shop. I work full time and had left work early specifically to come get my car re-inspected because I had been told there would be time. To make matters worse, he told me that they did not do appointments. So I guess now I just have to keep leaving work early and showing up, hoping that he will be able to see me. But I suspect that he is just going to keep turning me away, because of how rude he was to me. Needless to say I will never be going back to this store once my inspection drama is over, and I came on here to write this review to alert others so that they would not fall into the same trap.