Category: | Pet Supply Store |
Address: | 1262 Worcester St, Natick, MA 01760, USA |
Phone: | +1 508-653-9221 |
Site: | petworldnatick.com |
Rating: | 4.1 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
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Rachel Shea
I went to buy a hedgehog I live very far away like 2+ hours I called because they were the closest place to me to get a hedgehog i had read up on then quit a bit beefore going so I knew what to get before going. I caled ahead to ask if they would hold one for me because I live so far away and they said no I asked even if I was leaving right then to buy one they wouldnt hold one. I go there anyways the first lady at the door was nice showed me to them than asked if i needed help to buy one I said yes she got me the hedgehog person. The hedgehog was so nasty and did not even know anything about the animal so when I asked questions everything she told me was opposite of the book I bought about hedgehogs. She then tried to up sell me everything and forced me to get things that wouldnt fit in the cage I had when I told her it wouldnt fit. Then i got home got my hedgehog all set up about a week later he was acting strange in took him to the vet and he had beading that she told me specifically to get stuck in his penis I called the store to tell the it happened because it is dangerous and I wanted them to be able to worn people about that since I was not warned about it. The man on the phone was rude then proceeded to tell me I was wrong then got upset with my second concern cuz I asked for a girl hedgehog and their specialist gave me a boy and he told me I was wrong and that all hedgehogs have penises which they dont I wouldnt go back there to get anything or recommend it to anyone
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Brianna Chan
My family and I have been great costumers to this store for around 8 years they have a great range in animals and they ensure that those animals go to a good home, they care more about the animals health rather than their profit. Almost all of the staff are extremely kind and a few members know me and my family. HOWEVER, recently I had walked in thinking about adopting a bunny. I politely asked the assistant if I could handle a bunny to see if I liked its personality. The lady rudely commented "Im not going to give you one unless you buy it first." Now I thought this was some policy so I had went back to ask another assistant and they had gladly said sure! The next time I walked in, that same rude lady rolled her eyes at my mother and I as we passed. That time I had gone in to buy hamster food. As my mom was in the aquatic section, the lady pulled me aside and extremely rudely asked "you dont even want a hamster do you?" What kind of comment is that?!? Its not like I treat my pets poorly, I have had hamsters in the past who I checked in daily, lived in large tanks, ate the most nutitious food, and have lived for 4 1/2 years!!!(they are supposed to live 2-3 yrs) I WALKED OUT OF THE STORE ANGRILY and she followed with a cigarette and spit on the ground as we drove away: We will not return unless that rude lady is fired.
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A Private User
Pet world has pretty much any kind of premium dog or cat food you could possibly want (including difficult to find raw diets!). And if they dont have it, they say they will order it for you! Between the cat and Dog food is a sort of "cat bridge" with adult cats to adopt, some are "special needs" kitties, all with sweet little stories written about them. They have a good number of nice looking fresh water fish, including Betas and fancy gold fish. All aquariums were nicely keeps and fish seemed healthy. A sign on the goldfish tank read "we dont sell Gold fish to live in bowls" which I love!!! Gold fish need proper aquariums and filtration systems. It shows these people care about their animals. The bird and rodent sections were also kept very clean (and actually smelled nice!) This store had the most variety of pet food and accessories I have ever seen in the area and smelled clean and th people seemed to genuinely care for the animals. I will definitely be back.
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Zach Davidson
I love the animals in there in the store. I was running in fast (teenager) to get my bunny food and a water bottle fast because my we had to run and get my sister in Boston from camp because she might have broken a bone. When I went to pay, the lady a the cash register told me whos cried card is this? I said it was my banysitters. She said I normally can not do this but I will let this pass. She made merits my address and I briefly after said the camp thing and she didnt care. She was a very rude person. I have been into countless other places like Dunkin on the way to school so my babysitter does not need to come in or other places like I said and no one has ever questioned me. She was very rude and should have considered not making me waste time when we could pick my sister up. I was disiponted with this lady
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A Private User
I have been purchasing supplies for our pair of Chinchillas from Petworld for over a year now, and compared to the other places up and down Route 9, they are by far the most knowledgeable, and have the best selection. We also just (today actually) adopted a pair of rescue cats from S.P.I.N. to whom Pet World donates living space for their rescue animals. Marie was awesome, she knows just about everything there is to know about cats, and was extremely helpful and super friendly. Their prices are very competitive to other stores in the area, but the staff really lets you know that they care.
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Barbara Rovinelli
All the people at Pet World are interested in your getting exactly what you need and want for your pets…They are educated in all aspects of the products they sell and stand behind them all. The people who work there truly love all animals. They share their knowledge with any one who asks and if they dont know something they will find out for you..My dogs love going to the store to buy their food and toys because they will be greeted as nicely as any person who comes in the store..Great place to shop for you pets needs.
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Dawn Giovannucci
First, I want to note that I have been shopping here for YEARS! One thing I notice is many of the staff are STILL the same! That says something! Also, I treat my dogs very holistic so, I am very picky about what I will put in their bodies. I try to keep up with dog foods because I am also in the dog business and so does the staff at Pet World. Also, I like to shop here because its a small business and I like to support small businesses wherever I can.
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Beth Hawkins
I love supporting local businesses, and have been to this location for 15+ years. Normally I have a pleasant experience. It can get pretty busy. I do wish there was more parking in the front. I also had a rude employee the most recent time I was there, that wasnt knowledgeable about the products. Sometimes they will have marked down dog toys. I appreciate that you carry Planet Dog products, but I suggest you educate your staff about their exchange policy.