|Category:||Auto Tune Up Service|
|Address:||263 Appleton St, Lowell, MA 01852, USA|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–2PM Closed|
THE ABSOLUTE WORST SHOP IN THE AREA Ive actually had 2 bad experiences from Lowell Auto. 1) One year ago to look at a used auto. An Acura TL. The car was used so the condition was understandable, but the asking price in relation to the condition of the car was very high priced. It had multiple check engine alerts, and the exterior paint was completely ruined. The same car was $1000s cheaper in a few used auto shops in the area, in better condition. (I looked at 5, and bought one) 2) Last month I decided to take the car I bought from the OTHER dealership to Lowell Auto to get a sticker. I failed, because the emergency brake wasnt working. They convinced me to get it fixed right at the shop, and I agreed. 4 hours later they called me to pick it up. They did pass my inspection, but the emergency brake still wasnt working. After they took $250 from me to fix the problem. I told them that it felt exactly the same as it was when I brought it, and they THEN told me that they couldnt figure it out, but replaced the parts. I demanded my money back, and they refused. I then went to the Acura dealership, and they determined that nothing was replaced. That the brakes, and the mechanism that needed replacement was the original from when I bought the car. They either put old parts and charged me for new parts OR didnt change anything. I went back to show them my findings from the dealership, and they completely denied the accusations of the repair. Save yourself the time and money. Stay away from this place.
My wife and I were referred to Mike @ Lowell Auto Service by the Lowell Police Department. We were new the area a number of years ago and needed to find an honest. reliable mechanic who could take care of my Chevrolet and my wifes 20+ Year Old Jags (her "babies"). Mike fit the bill. During these years, Mike has always treated us fairly, never overcharged us and always communicated with us before he did anything that varied off of what he/I agreed needed to be done at a set price. If I needed a ride home, hed let me know when he had a guy "in" the shop that could drive me there (about 2.5 miles away) so I didnt get stuck in the waiting room. When the job was done, either my wife (or I) would drive the other down to Mikes place to pick up the cars. So far, after >5 years, theres never been a repair job that didnt come back fixed. Or if the cost of repair didnt make economic sense, Mike would be honest and tell us. That, in itself, was worth his weight in gold bars (just kidding). I strongly recommend Mike and his crew for any repair job on practically any vehicle out there. Hes "that good".....!
I had such a pleasant experience here. Usually mechanics are somewhat condescending and annoyed that I dont know much about cars but Mike was incredibly helpful and thoroughly explained everything that needed to get fixed on my Volvo, how much it would cost, and gave me lots of tips on maintenence. He was also very honest when my fiancé brought his Honda Civic in and told him it wasnt worth repairing. Not the best news to hear but he couldve easily taken our money and made repairs anyways. Instead, he helped my fiancé learn about the process for applying for a car loan (which weve never done before) and talked at length about what type of car would suit his lifestyle best, as he drives a lot for work. Overall, I left feeling like my car was safe to drive, I understood what to look out for to avoid any other costly repairs in the future, and in a good mood because Mike is a nice guy! 10/10 would recommend to a friend.
Been going to Lowell Auto for years. Fair pricing with great service. Not a lot of honest mechanics left in Lowell and I trust them with my entire familys cars.
Master tech Mike is always very helpful. I will only bring my cars to him. You can trust they are fixing only whats needed and they do it right.
Mike is the most honest guy in the area also very fair in prices. The other reviews are nonsense cant please everyone this day and age.
The man is the best thats all I can say honest and dependable doesnt get no better
Mike will help you get your car fixed up quickly and at a fair price.
Horrible customer service.