Category: | Electronics Store |
Address: | 69344 LA-21, Covington, LA 70433, USA |
Phone: | +1 985-892-2457 |
Site: | stores.bestbuy.com |
Rating: | 3.7 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–10PM 9AM–10PM 10AM–8PM |
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Jeff Cross
I ordered the $1 with a two year contract blue Galaxy S5 online on Sunday 11/22/2014 for store pickup. I was driving in from out of town and picked up the phone about an hour before the store closed. Amy who set up my phone was very helpful and we finished in about half an hour. When I got in my car, I noticed the new phone would not go to sleep. When I tried, the screen would start playing a video about the phones capabilities. I figured it was some sort of tutorial and went home. When I got home, I realized the phone was actually a "mock phone" and stuck in Retail Mode. I called the store (now it is 10 minutes before closing), and they said if I can get back there before they closed, they would switch it out for the right phone. Theres no way I could get there in 10 minutes, so I waited until the next day. This was super crappy because now my previous phone is deactivated, so I have no phone until the new one gets fixed. The next day I leave for an early lunch break and get to Best Buy at 11am. I went to Mobile and had to wait 20 minutes just for someone to tell me they couldnt do anything until Geek Squad confirmed my phone was stuck in Retail Mode. I go to Geek Squad and now have to wait 30 more minutes. I guess the guy didnt believe me that my phone was stuck in Retail Mode and that the only way to undo it was to replace the phone or know the store password to remove the app. My phone had died because you cannot turn it off in Retail Mode, so after finding a charger for it, he turned it on and tried to factory reset it. WELL the phone has to be at least 10% charged to do a factory reset. So here we are now waiting for the phone to charge to 10% to try a factory reset THAT WILL NOT WORK IN RETAIL MODE. After he figures out that, gasp, you cannot factory reset it, he talks to his manager who tells him he needs to switch out the phone. He goes to Mobile to grab a replacement and then sends me to Customer Service to exchange the phones. Customer Service then sends me to Mobile because the new phone requires activation. I have to wait again at Mobile for the understaffed section to finish what theyre doing to get back to me. Theyre about to switch me to the replacement phone, but I notice the replacement is black and not blue. I ask if they could get a blue one like I had ordered. It turns out they are out of blue now. I ask if they could then just return the bad phone and ship a blue one to my house. Mobile replaced my old phones sim card with the new phones sim card so I could have a functioning phone again and sent me back to Customer Service to return my new phone and order a replacement. I get to Customer Service again, and they are confused because they see 3 blue phones in stock. Turns out they are on hold and in the back somewhere. I wait about 30 minutes for them to go in the back and give me a blue phone that was on hold for someone else (sorry for that person too). Now Im sent BACK to Mobile where I wait again for them to finish with their current customer before getting to me. While Im waiting, an elderly couple grumbles that they hope Im not skipping because theyve been waiting 20 minutes. The lady in Mobile calls me forward, and the rude old man rushes ahead to sit in the chair before me. The lady professionally and respectfully let the old man know that Ive been in the store for hours, and she needs to finish my transaction first. I let her know that I can switch out the sim cards myself and finally exit the store. So what could have taken 10 minutes to TWO HOURS on what was supposed to be a one hour lunch break.
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Aleff Vinicius
Every single time I go over this branch, I barely ever have a good experience. I dont always write reviews like these, but I got fed up with lack of customer service most places I go now, especially Best Buy. I shop at best buy a lot, unfortunately good customer service usually only comes from one to two employees out of those 10+. That is Bad folks. I went to buy a lens for my camera the other day, and I got one "hey can I help you?" From a lady, I said yes and politely I asked what I needed. She went to check if they had available and never came back, but when she did she completely ignored me and went talk to another client. I was like, okay cool... so I waited in front of the camera section for another 5-10min and nobody asked me anything and the lady, and also the manager (I think), with the aqua blue shirt with red hair, and other folks around the area. So I went and chased one Lol he somewhat helped me, but wasnt very friendly and looked upset or something. Anyways. I like best buy, but lately this story is just one of many out of my visit over this branch. I wish Best Buy would hire people that actually care in working there, people that loves electronics and that are willing to sell a product that they think would be best for the customer. That is called "Professional Sales Person". People want their wages to be raised, but do not want to do the very job and opportunity they were given to.
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Melanie Walton
I went into this location looking to buy a fairly expensive new computer. I looked around for a few minutes at a couple of them to see the prices and figure out which questions I needed to ask before trying to find someone to help me. The person working there seemed a little short with me, so I just got whatever one I thought was best. I got it home, loaded my programs onto it and immediately the computer was not having it and began to freeze. My computer with an i3 core that just died (rest its soul) handled all my programs very well, so the load shouldnt have been too much for it. I took it back and exchanged it for an Asus computer with an i5 core (since the i7 was out of my price range). That would have been great if I didnt have to wait half an hour and watch employee after employee look at me and walk by. No one asked if I needed help and after a half hour, I had to walk up front and ask the store manager to get someone to the back so I could just buy a computer. Eventually someone did, and I went home with my computer to find out it had issues with the audio. I brought it back and got the same type of computer (after again, asking the manager to send someone back to just pull something out the case for me). Now Im going back today with my laptop to see if I can simply get a refund because its having hardware issues once more, and Im tired of exchanging computers.
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A Private User
The WORST store to deal with, its like trying to herd cats getting an answer, sending a complaint to corp. office. We were sold a service that we were told we "needed" to have our TV work properly along with a geek squad service, when I called for geek squad I was told it wasnt covered under that agreement, when I called the maker of our TV we were told the service was not in anyway helpful for our TV because they do all of that at the company and they would sent me a letter stating that. I then went back to Worst Buy and they stated that "all the companies say that and they dont know what they are talking about" this was from the manager. Willing to go to court at this point just to keep them from taking advantage of people who may not be savy with electronics and actually think the employees are trustworthy!