Category: | Cell Phone Store |
Address: | U.S. Cellular by Cellular Advantage, 101 Jordan Creek Pkwy, West Des Moines, IA 50266, USA |
Rating: | 0 |
KR
Kristin Hoepker
I have been a loyal US Cellular customer for over 18years now! Always have been satisfied with this service! About a year or so ago I was strolling through Jordan Creek mall & had a few questions about my plan & thats when I met Justin Pickett.....the BEST salesman Ive ever had! Not only is he very knowledgeable, but a good hearted man! I will never step foot into any other place then where he is at because he is just that AWESOME! I have & will keep referring him to anyone & everyone hes the real deal! So if you are trying to decide what service & who to go to, straight up Justin Pickett is your man!!! He wont let you down!
LE
Leticia Hansen
Justin Pickett was extremely helpful in exchanging a case that I wanted to trade in. When I got home, I realized that I didnt have a receipt from my Liquid Glass Screen Protector, which is needed to activate the warranty. I called him, and he offered to take a picture and text it to me. Problem solved, he saved me a trip which was especially important during my childs naptime! So far the three gentlemen that I have worked with are phenomenal! Thank you for outstanding Customer Service, in a world that is seriously lacking in acceptable Customer Service!!!
TA
Taylor Royster
My wife and I went into the Jordan Creek U.S. Cellular and had hands down the best experience that weve EVER had with any cell phone provider and their staff. Grant Meads was so patient with all the question we had and answered them without hesitation. I have suggested to family and friends if they ever need help with anything from having questions or needing help to switch from one provider to U.S. Cellular to ask for Grant because he is the best at what he does. Grant has an amazing personality when it comes to working with the general public!
VE
Velvet Von Black
I had the BEST experience in this store. As someone who also works in customer service I know how important it is to the people we help. Tonight I worked with Justin Pikkett and he Was amazing. I was so nervous about changing providers and he calmed my nerves and I left feeling like I had made the best decision ever! I cant thank him enough for his time and willingness to go above and beyond the call of Duty!!!!
AS
Ashley Morrison
I have worked with Justin Pickett and ONLY Justin Pickett for anything and everything we do on our account for 1 reason. Customer Service, Amazing Personality, Quick, and Smooth! We drive 45 min to work with Justin and the US Cellular inside Jordan Creek Mall because we are always provided with the absolute best experience-!
JA
James Heuer
Was with Verizon for 12 years went in to cellular advantage and met with Justin Pickett, vary knowledgeable about us cellular products, vary respectful and polite. Have been back multiple times for new products. Would definitely recommend Justin Pickett for all your cellphone needs. His customer service is second to none.
TE
Tenishia Cook
I switched from Verizon to US cellular and Justin pickett made it the easiest transition! Justin was amazing in the customer service he provided and gave us the best available deal possible. He is very responsive even when he is not on the clock and always checks in! Thank you for your assistance!
JA
Jacey Hicks
My family was thinking about switching to a new company but thanks to grant mead he was there to help us out with what we really needed and set us up with a wonderful family plan! I know I can always get in touch with him if I ever need help figuring out whats going on with my phone!
AN
AnneMarie Tate
Roy Snyder was working here the day I came in for help with my phone. My local store had not activated my phone, and he helped me out. All of the representatives in this store were very kind, and I would recommend this store for any problems anyone has with their phones.
JA
Jacob Mead
WOW! Very impressed with the service I received. I was shopping in the mall and seen that they now offer Unlimited Data. The staff was very kind and took time to explain the new plan! They were very knowledgeable! Will be back when its time to upgrade again!
JE
Jennifer Beminio
I had the pleasure of working with Justin Pickett on adding a line and purchasing a new phone for another line. He is the epitome of excellent customer service! It is reps like Justin that keep me loyal to US Cellular.
MO
Morgan Holcomb
Came in unsure of what I wanted but knew I was paying too much with another provider. Grant helped to explain everything and made the process so smooth and easy and I loved the enthusiasm and knowledge he exhibits!
CH
chris parkey
Andy is great! Made everything easy for us, recommended great accessories and showed us how to use them...will always go the extra miles to work with him!
SH
Shyanne Nicole
Andy B is the BEST, helpful and friendly! Upgraded to unlimited everything, and got new phones.....love this location, too!!!
MI
Missy Clarke
Wonderful, informative, helpful! Will gladly refer any willing friends and family of ours to this specific location!
BA
Baylee Hess
The best customer service we have received at a US Cellular. Very quick service and nice employees.