Category: | Appliance Repair Service |
Address: | 1201 Euclid Ave, Des Moines, IA 50313, USA |
Phone: | +1 515-288-4367 |
Site: | thriftappliancerepair.com |
Rating: | 3.8 |
Working: | 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–4PM Closed |
MI
Michael Navin
The worse business ethics I have ever worked with. The owner Allan sold us a defective refrigerator. It failed after 4 months. The owner Allan, did NOTHING to help us. He told us that he would have a service technician come look at it. The technician never contacted us, nor did he answer our calls or voice mails. During this time Allan quit answering our calls. This issue started 2 days before the Christmas weekend. We explained that we have an infant and a toddler so he understood the importance of our situation. We obviously had to get through the holiday with out a refrigerator. Now that the holiday is over, we called Allan and he told us that the technician tried to reach my wife & I. Not true! Our phones are always on & neither one of us have a missed call or voice mail. Allan then told my wife to F*** OFF and hung up the phone on her. PLEASE TAKE YOUR BUSINESS SOMEWHERE ELSE!!! NEW THRIFT APPLIANCE WILL RIP YOU OFF!
A
A Private User
My husband and I bought a refridgerator from them a month and one week ago. A week ago it started making this clicking noise. Well then yesterday while I was at work it popped the breaker, so when I got home and opened it and no light. So I called this morning and told them what happened and they said they would call their tech. I heard nothing from them all day. The thing that aggravates me the most is when my husband and I first went their to look at the refridgerators that they had on hand and check out their prices which were really good. Is I mentioned to the gal that I had read a bad review about them and she gave me some kind of story, and told us that if any thing was to go wrong that the owner was really good about doing the right thing and he takes care of his customers. So she made us feel all warm and fuzzy, but really the truth is, is that it is just a bunch of bull. We did get a great price, but that is all I can say.
PE
Peggy Robinson
I have had MANY experiences with this company, and each time they have been helpful and their appliances have withstood the test of time. A few years back I bought a gas stove from them and it lasted it me 3 years until I had to move out of my house at which time my landlord took it and put it into another property of his. In 2009 I purchased a Maytag stove from there about a year later the heating element went out in my stove and the owner Allan came out and repaired it. I have also purchased a refrigerator and a washer and dryer and they have worked just fine for many years. I love this place and have gone back many times and will continue to go back!!
DE
Dee Campbell
In my previous post I forgot to mention that they took the model number off of the refrigerator so when I called the company there was nothing they could do to help me. He said they have to remove the model numbers from their merchandise for warranty reason but he did not remove it from the dishwasher I bought. I have been told it is unethical to remove model/serial numbers from appliances you sell if you are a business. Would love to know if this is true. The lady at Electrolux said she had never heard of that being the case.
CH
Chad Carlson
Our refrigerator broke down this week, and unlike every other repair group we called, Thrift went out of their way to get a repair technician out to our house that day. I think he came to see us on his lunch hour. He was able to quickly let us know that the problem wasnt easily fixable, which let us make a quick decision about buying a new appliance while our food was sitting in styrofoam coolers. We were very happy with the responsiveness, the professionalism and the advice. Wed definitely use this company again.
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A Private User
These guys sell defective appliances and don’t know how to fix the problem when they try to repair it. They are rude, disrespectful and will not refund money even when they know they have stuck you with a defective appliance. And if you try to trade your defective appliance for another one (as per the warranty) they will stick with a bigger “POS” that is also defective. I have always purchased used appliances and have never had a worse buying experience or have ever been treated so poorly. AVOID THESE JERKS!!!
YU
Yuri Olson
The owner Alan came to my house the same day I called about my dryer needing to be fixed as it was not heating. He fixed my dryer correctly in a timely manner and I have not had any problems with it since. Alan was very professional and took the time to explain what he was doing to fix the problem. I was extremely pleased with the service and it was affordable.
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Rod Bergren
This guy has been here for over 12 years. We know we have purchased at least 1 frig and a washer and a dryer from him over the years. Go look. New stuff at half the cost that you would pay at menards. Free Delivery in the Des Moines Area. We just purchased our 2nd washer from him. The last one lasted us 12 years. So we really have no complaints at all.
LE
Leah Richards
Needed my Maytag Dryer repaired. New Thrift and Appliance sent Jessie out to service it and repair it. Very knowledgeable young man who diagnosed the problem immediately. he told me he would have to return later with a new part. Dryer was repaired in a timely manner and Jessie was very professional. Thank you for such good service!
MA
mark Porter
Bought a washer leaked took it back he was supposed to fix it. I took it back home it leaked again I called him he tried to blame it on plumbing behind washer but I am a plumber of 15 years it was not the issue . Do not buy from this guy !!!!!
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andrew herron
I bought a maytag plus side by side fridge. 5 weeks after buying it the board for the frost goes out and the refuse to help in anyway to fix it. i would strongly encourage u to shop somewhere else!!!!!!!!!!!!!!!
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Patty Munson
I bought a dryer and it stopped working four years after I bought it. I took it to New Thrift and I was treated very good by the people working there and got it fixed. Great store.
MA
Matthew Dudley
We bought a side by side frig from this guy, they delivered and hooked it up. He seemed honest and we have had no issues. We have had it about 2 years.
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Stella Hodges
Professional, clean and courteous. Great job! Thanks. New Thrift Appliance saved me lots of money by fixing instead of replacing.
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Ben Oleana
We got a dryer here and it lasted for years! The people here were all nice to deal with and treated us very well.
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Calvin Harris
I bought a dryer and it lasted four years also was treated very good by the people working there. Great store.
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Shauna Till
Had a great experience at New Thrift Appliance. I bought appliance from there and they work great!
JL
jlovepro1
Ive bought a washer, dryer and stove from them over the past 3 years without any issues!!