Category: | Cell Phone Store |
Address: | 124 Collins Rd NE, Cedar Rapids, IA 52402, USA |
Phone: | +1 319-731-1344 |
Site: | digitaldocrepair.com |
Rating: | 3.6 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM 11AM–6PM |
VI
Victoria F
I would not even give this place a one star....more like zero! They are not very helpful, they are not honest people and are very rude. And if you are going here I would make sure to document what you bring and what you want done because they will steal you property. They will also cheat out of your property as well. Im not a tech person so I thought that when I went to have my computer repaired that it was no good any more come to find out tho it was. I had my father go in and pick up my flash drive with my info from my computer back up on to and they asked when I dropped it off if it could be recycled afterwards and I said yes to do that. But when my father went in they asked if they could keep and not give me anything for it. Really! I eve said that their website buys old computers and stuff but they said they dont. And if you wanted to get a hold of the guy who runs the store dont waste your time there either! I called and get ahold of his assistant, was told that he would call me back....if your wondering, Im still waiting for that call! Which will never come! As far as Im concerned this place sucks balls! They lie, cheat and are not customer friendly! Booo on you!!! Lame!
CH
Christopher Olson
I brought my Alienware computer that is used for interior design classes with the following needs: 1)I needed to have a program force removed ( It is called Design 20 20), and 2) I needed my wireless antenna tested as if I am farther away than 10 feet from my modem/router all I get is errors connecting. Neither problem was fixed. The evening shift, Dustin, may have been able to fix it (he said) but while he works, he is doing nothing but waiting on customers. The day manager could not remove the program, I believe because they have no software for doing so in the shop. When the Windows add/remove programs function didnt work there were no other methods available. He also suggested the internet issue was with the router, which considering I have several other computers that have no issues, is not true.
MA
Mario Simmons
The customer service and attitude of one of the representatives totally sucks! I came in to have my desktop looked at and was treated with no respect at all. The questions I asked he gave me one word answers like I was wasting his time. I then called to check on the status of my computer, and was told well call you when its done abruptly hanging up the phone. Being suspicious, I then sent my wife in the store(A beautiful white woman) to see about her phone. The same rep. had a totally different attitude. He was very nice and accommodating. Yup sorry to say it but it seems to me that this guy was very much prejudice against black people. Im not the type to knock a good business for one ignorant person, but after my experience I will not be returning!
CA
Casey Coberly
Dropped my phone off for a cracked screen to be fixed and they accidentally broke it. Understandable that things happen, however it did take a couple months to get a replacement phone and almost 2 more months, about 4 months total to get the information back from them that was lost on my old phone. Ill give them credit for not giving up, but I did have to contact them frequently to accomplish this. In the end I am back to even and am as satisfied as I can be, they are very pleasant over there and will give them credit for getting it all done. Thanks guys. Would definitely recommend you cover your own rear and back up ALL information from the phone and external hard drive to avoid the possibility of this happening!
DO
Douglas Gustafson
This is the place to do for any of your digital electronics repairs, sales or needs. I have always been pleased with the helpful, pleasant and most importantly, honest staff! Digital Doc CR has repaired my computers, iPads, X-boxes, you name it - all done right and at a fair price. Recently, I stopped by with a laptop that was having connectivity problems. Dustin was very helpful, and after a few questions and a quick look (with his excellent intuition) told me the computer probably was not the issue, but rather my old and creaky wireless router. Sure enough, i replaced the antique router, and that was it! He could have run some tests for a cost, but didnt charge me a cent. Ill be back. Thanks Dustin!
HE
Hermann Hounkponou
This place is a complete joke. The tech seemed so stressed and not excited at all about his job. Brought my laptop in and the guy would not even look into the issue. Turns it on and says: "must be a hard drive issue it will cost u $179 for new drive and operating system." Me: "Umm really? How about you run a diagnostic on the hard drive first?" He goes "well thats $70". No assurance at all that he can even tell you whats wrong with your pc. Thats so stupid! Its like me: "dr. My foot hurts!"; dr:"well lets cut it out and put a new one in". Who does that. Please get out of this troubleshooting business and focus on selling used laptops and phones!
TO
Tom Strike
Wonderful service. I dropped off a laptop to get a digitizer replaced. Since I work the exact hours theyre open they let me drop it off early. And I got a call that it was done before I went to lunch so I picked it up hours after dropping it off. Great price too. I dropped off a desktop at the same time. It wasnt worth what it would cost for fixing it and they had a lot of time into troubleshooting it. They said it would only cost me 30 bucks if for diagnostics if I wanted it back, or theyd recycle it and there would be no fee at all. Theyre now my first choice for computer works in Cedar Rapids.
DE
Deanne Stowe
The customer service stinks. I guess the manager forgot to go to the class. Brought my daughters phone in for a screen repair. Day after, the phone had an echo when a person would call in. Brought phone back and manager and was short and abrupt. He says "Whats the code?" Dials it then says, theres nothing wrong with it. All phones sound like that. Then hand me back the phone I said it sounds bad to me. He says, theres nothing wrong with it. He just lost a customer. It makes a huge difference how you speak to a person. I would have dealt with him warmly but lost my temper. Daughter lost 100
LY
Lyse Strnad
Joe at Digital Doc, was exceptionally helpful, professional and rapid at taking my phone that had been run over by a gravel road maintainer and completely repairing it from front to back, as well as assisting us in the transfer of text messages from my ruined phone to my new phone. If I had realized what magic he could conjure, I would not have bought a new phone. Though we live out of the area, it is worth a trip to see Joe at the Digital Doc if a phone crisis develops. All of the employees were knowledgeable, courteous and kind. I cant thank them enough for their tremendous help!
EL
Elliot Norris
Knowledgeable and super helpful! We went in with an iphone that had been acting up, battery was not staying charged, would randomly shut off, home button had stopped working etc.. Michael said he would do his best to get the phone back to normal function. We were not disappointed, he was great! He kept us informed of the things needed to be done to fix the phone and we are so happy! They guarantee their work and stand behind the repairs! Thanks so much! I would highly recommend visiting them for your phone repairs!